We recently pushed the 18.104.22.168 version to all of our systems globally. Yesterday we started receiving reports that it was crashing Flash enabled websites. After a few seconds of normality the screen will lock up and then flip to a page saying "Internet Explorer has closed this webpage to help protect your computer" and the url gets prefixed with "res://ieframe.dll/acr_depnx_error.htm#adobe.com," The weird things is that we can replicate this at will on computers in the UK and France but it isn't happening on any of our systems in the US.
I know there is a Beta .180 version available but, as this is for Windows 10, that isn't an option. Can anyone suggest what we can do to fix this whilst we wait for Novembers Patch Tuesday?
Does anyone from Adobe have any idea on this. We now have it confirmed as an issue in Poland and Germany but not one report of it happening in Americas or APAC so this definitely appears to be a problem just in EMEA.
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22.214.171.124 fixes the crash and is now available.
Please go to get.adobe.com/flashplayer to download the latest version.
We can't speak as to when Google (Chrome) or Microsoft (Win 8.x/10 for Edge/IE) would release the update.
Thanks for the response. Would you be able to say why this is only affecting EMEA computers?
Note that Microsoft embeds Flash Player in IE and Edge on Windows 10 and Flash Player updates are released by Microsoft. The Flash Player ActiveX installer will not run on Windows 10 (or 8.x). For those using Windows 8.x or 10 and IE/Edge, you'll need to wait until Microsoft releases the update.
126.96.36.199 does NOT fix the issue with IE crashing. IE11 still crashes on Windows 7 x64 Norwegian OS. Confirmed on several computers October 26th.
I am running Windows 2008 R2/Windows 7 and having IE crashing with Flash 188.8.131.52 and 184.108.40.206. It works fine with 220.127.116.11.
Is there anything else that could be causing this issue after the updates to Flash?
I have removed all Flash and installed a fresh 18.104.22.168 and no change from 22.214.171.124. Only going back to 126.96.36.199 fixes the issue.
Using IE 11.0.9600.18816 (Update version 11.0.47)
Chrome on 188.8.131.52 works without issue.
There seems to be a specific time of the flash running before the crash of IE.
Any help/guidance would be greatly appreciated.
184.108.40.206 addresses a specific crash, it's essentially 220.127.116.11 + the fix for a specific crash. It's possible the crash you are experiencing in 18.104.22.168 is not the same as the fix. See Re: Flash Player crashes since version 22.214.171.124 until 126.96.36.199 with all browsers with VSphere We... (and subsequent posts) for more information.
I know nothing is likely to be done about this before the next Patch Tuesday but I just wanted to confirm that v183 does not fix this and the patch that was released by Microsoft on Wednesday doesn't either although, in fairness, it doesn't specifically say it does. If Adobe have any way of escalating this it would be appreciated as, right now, any user who must use IE and Flash on Windows 10 is unable to do so and this is affecting hundreds of our production systems.
I as well would like to know. It would be helpful if someone from ADOBE would confirm if .183 will fix the crashing issues.
Just to let anyone who is still looking at this know, I marked the first answer I received as the correct answer as it worked temporarily but it isn't so don't get too excited. Also note the complete lack of response from Adobe for over a week. Hopefully this will be fixed in next weeks Patch Tuesday but I didn't want to anyone to think that Adobe had actually fixed a major issue.
Thanks. We're fully aware that it is not working. We have to use version 130 for now... Adobe does NOT care about customers outside the US, obviously.
In case you haven't noticed 188.8.131.52 seems to fix the issue and was released in yesterdays patch Tuesday package
Seems to have fixed the issue, finally. Nice to see that it got such high priority attention from Adobe that they fixed it within a month.