Flash Install Error 1722

New Here ,
Mar 21, 2011 Mar 21, 2011

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Hi,

I'm trying to do remote installs for Flash Player 10.1.102.64 on XP SP2\3 32bti PC's for some of the installs it works fine but on a few its erroring out. I am using the .msi installer with a transform to put a mms.cfg to stop auto updates.

The windos error message is:

Product: Adobe Flash Player 10 ActiveX -- Error 1722.There is a problem with this Windows Installer package. A program run as part of the setup did not finish as expected. Contact your support personnel or package vendor. Action NewCustomAction1, location: C:\WINDOWS\TEMP\InstallAX.exe, command: -install activex -msi

When i try running the InstallAX.exe it comes up and says:

Then version of Adobe Flash Player that you are trying to install is not the most current version. Please visit the Player Download Center to obtain the latest, most secure version.

Is there any way to stop this version check from happening?

The content of install log from C:\Windows\system32\Macromed\Flash\FlashInstall.txt

=O====== M/10.1.102.64 2011-03-21+11-29-19.176 ========
0000 00000010 "C:\DOCUME~1\BUILDG~1\LOCALS~1\Temp\InstallAX.exe" -install activex -msi
0001 00001013
=X====== M/10.1.102.64 2011-03-21+11-29-19.270 ========

Thanks

Gary

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New Here ,
Mar 21, 2011 Mar 21, 2011

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I found a crud way around the problem by deleting the below key it allows the software to install

HKEY_LOCAL_MACHINE\SOFTWARE\Macromedia\FlashPlayer\SafeVersions\"10.0"

if anyone one has any better solution i would much appreciate it

Thanks

Gary

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LEGEND ,
Mar 21, 2011 Mar 21, 2011

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Try using the uninstaller from http://kb2.adobe.com/cps/141/tn_14157.html for the installations that get errors.

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New Here ,
Nov 17, 2011 Nov 17, 2011

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Worked for me. I also deleted the following key:

HKEY_LOCAL_MACHINE\SOFTWARE\Macromedia\FlashPlayer\SafeVersions\"11.0"

Thanks!

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New Here ,
May 09, 2012 May 09, 2012

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What I had to do first was to use adobe flash uninstaller to remove flash player and then I had to:

Delete Flash Player files and folders.

    1. Click Start > Run.
    2. C:\Windows\system32\Macromed\Flash

Follow step 1 to step 3 for the following:C:\Windows\SysWOW64\Macromed\Flash%appdata%\Adobe\Flash Player%appdata%\Macromedia\Flash Player

Then I opened RUN and typed in regedit;

Went to HKEY_LOCAL_MACHINE\SOFTWARE\Macromedia\FlashPlayer\SafeVersions\

and deleted all keys!

Installed the new version and it all worked!

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New Here ,
May 31, 2012 May 31, 2012

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Step 1 to step 3? I only see two steps listed.

How are any of these solutions applicable to remote installation? I have around 200 of 1800 computers with this error. I'm not going to go out and touch every one of them.

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Adobe Employee ,
Jun 01, 2012 Jun 01, 2012

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rlinhartpdx - Could you create a new post with copies of your Flash Player install logs, steps that you're taking to install and any other pertinent information?

Where do I find the Flash Player installation log on Windows?

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Community Beginner ,
Jun 14, 2012 Jun 14, 2012

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Hi rlinhartpdx.

We had a similar issue in our production environment. We deploy Flash trough SCCM, but similar procedures should work for GPO environments also.

To tackle the issue of Error 1722 and 2753 I created a task sequence that ran the following:

Run the Flash Player Uninstaller

* uninstall_flash_player.exe -uninstall

Run a cleanup CMD script

* cmd.exe /c CleanUp.cmd

The CMD Script, CleanUp.cmd looks like this:

#######################################################################################################

@echo off

echo Commencing Flash cleanup > C:\FlashClean.log

echo. >> C:\FlashClean.log

echo Cleaning 00AB3E66D3B6B66469AF36907A4FB20B >> C:\FlashClean.log

reg.exe DELETE HKEY_CLASSES_ROOT\Installer\Products\00AB3E66D3B6B66469AF36907A4FB20B /f >> C:\FlashClean.log

reg.exe DELETE HKEY_CLASSES_ROOT\Installer\Features\00AB3E66D3B6B66469AF36907A4FB20B /f >> C:\FlashClean.log

reg.exe DELETE HKEY_LOCAL_MACHINE\SOFTWARE\Classes\00AB3E66D3B6B66469AF36907A4FB20BInstaller\Products\ /f >> C:\FlashClean.log

reg.exe DELETE HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Installer\Features\00AB3E66D3B6B66469AF36907A4FB20B /f >> C:\FlashClean.log

echo. >> C:\FlashClean.log

echo Cleaning C460100B160DEAB4091314A638D85563 >> C:\FlashClean.log

reg.exe DELETE HKEY_CLASSES_ROOT\Installer\Products\C460100B160DEAB4091314A638D85563 /f >> C:\FlashClean.log

reg.exe DELETE HKEY_CLASSES_ROOT\Installer\Features\C460100B160DEAB4091314A638D85563 /f >> C:\FlashClean.log

reg.exe DELETE HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Installer\Products\C460100B160DEAB4091314A638D85563 /f >> C:\FlashClean.log

reg.exe DELETE HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Installer\Features\C460100B160DEAB4091314A638D85563 /f >> C:\FlashClean.log

echo. >> C:\FlashClean.log

echo Cleaning FE188D887650A344A9485EAAFE92BB43 >> C:\FlashClean.log

reg.exe DELETE HKEY_CLASSES_ROOT\Installer\Products\FE188D887650A344A9485EAAFE92BB43 /f >> C:\FlashClean.log

reg.exe DELETE HKEY_CLASSES_ROOT\Installer\Features\FE188D887650A344A9485EAAFE92BB43 /f >> C:\FlashClean.log

reg.exe DELETE HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Installer\Products\FE188D887650A344A9485EAAFE92BB43 /f >> C:\FlashClean.log

reg.exe DELETE HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Installer\Features\FE188D887650A344A9485EAAFE92BB43 /f >> C:\FlashClean.log

echo. >> C:\FlashClean.log

echo Cleaning 5E5CA04FBA55A964ABB838C90E413608 >> C:\FlashClean.log

reg.exe DELETE HKEY_CLASSES_ROOT\Installer\Products\5E5CA04FBA55A964ABB838C90E413608 /f >> C:\FlashClean.log

reg.exe DELETE HKEY_CLASSES_ROOT\Installer\Features\5E5CA04FBA55A964ABB838C90E413608 /f >> C:\FlashClean.log

reg.exe DELETE HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Installer\Products\5E5CA04FBA55A964ABB838C90E413608 /f >> C:\FlashClean.log

reg.exe DELETE HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Installer\Features\5E5CA04FBA55A964ABB838C90E413608 /f >> C:\FlashClean.log

echo. >> C:\FlashClean.log

echo Cleaning D90E84CDF5E493049BA3CFDE63FEEB55 >> C:\FlashClean.log

reg.exe DELETE HKEY_CLASSES_ROOT\Installer\Products\D90E84CDF5E493049BA3CFDE63FEEB55 /f >> C:\FlashClean.log

reg.exe DELETE HKEY_CLASSES_ROOT\Installer\Features\D90E84CDF5E493049BA3CFDE63FEEB55 /f >> C:\FlashClean.log

reg.exe DELETE HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Installer\Products\D90E84CDF5E493049BA3CFDE63FEEB55 /f >> C:\FlashClean.log

reg.exe DELETE HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Installer\Features\D90E84CDF5E493049BA3CFDE63FEEB55 /f >> C:\FlashClean.log

echo. >> C:\FlashClean.log

echo Cleaning SafeVersions tree

reg.exe DELETE HKEY_LOCAL_MACHINE\SOFTWARE\Macromedia\FlashPlayer\SafeVersions /f >> C:\FlashClean.log

echo. >> C:\FlashClean.log

echo Cleanup completed >> C:\FlashClean.log

exit 0

#######################################################################################################

Please note: This script was made to clean up 5 specific flash installations, each noted by their product codes. For instance, the latest version of flash (11.3.300.257) has D90E84CDF5E493049BA3CFDE63FEEB55

The script has no call back on errors, other than the FLashClean.log on C:. It will always be successful due to Exit 0.

Hope this helps!

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New Here ,
Jun 14, 2012 Jun 14, 2012

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Background: I created four packages, 32 and 64 bit versions of ActiveX and Plug-in. I used OS requirements to limit the packages to the correct OS version. On the systems that reported the error, I ran the installer manually to determine which Flash Player version was failing the uninstall then added the GUID to the script. I found the Adobe Uninstaller was not effective in remediating any of the errors.

I came up with a nearly identicle powershell script:

=========================================================

# Remove-RegistryActiveX (x86)

# === Parameters (must be first line of script) ===

param(

          [ValidateSet('Stop','Inquire','Continue','SilentlyContinue')][string]$DebugPreference = 'SilentlyContinue'

)

# Create HKEY_CLASSES_ROOT Provider

Write-Debug "Creating HKCR PSDrive"

New-PSDrive -Name HKCR -PSProvider Registry -Root HKEY_CLASSES_ROOT | Out-Null

# List of Registry Hives to Remove

$RegHives = @(

          "HKLM:\SOFTWARE\Macromedia\FlashPlayer\SafeVersions",

          "HKCR:\Installer\Products\00AB3E66D3B6B66469AF36907A4FB20B",

          "HKCR:\Installer\Products\00B86459180C72B4CA69A0A21353E906",

          "HKCR:\Installer\Products\210267428C6CDAA40AD2170A90AF6138",

          "HKCR:\Installer\Products\30D9D84132D5F4D45B0DAB06034CD5FC",

          "HKCR:\Installer\Products\3B9E3B7B41BF729498B49E215490FAA5",

          "HKCR:\Installer\Products\FB0D7F53BA803E244A30FA7927CA12A6"

          )

# Iterate List of Registry Hives

foreach($RegHive in $RegHives) {

          # Hive exists?

          Write-Debug "Checking $RegHive"

          if (Test-Path -Path "$RegHive") {

                    # Yes, Remove it

                    Write-Debug "Deleting $RegHive"

                    #Remove-Item -Path "$RegHive" -Recurse

          }

}

# Remove HKEY_CLASSES_ROOT Provider

Remove-PSDrive -Name HKCR

# Launch Installer

Write-Debug "Launch Installer"

$CommandLine = [System.Diagnostics.Process]::Start("C:\Windows\System32\msiexec.exe","/qn ALLUSERS=2 /m MSIYTTSD /i install_flash_player_11_active_x_32bit.msi TRANSFORMS=PSUCustom.mst")

# Wait for Installer to Finish

Write-Debug "Wait for Installer to Finish"

$CommandLine.WaitForExit()

Write-Debug "Installation Complete"

=========================================================

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