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Flash Player 11.3.300.257 causes Exception Access Violation in Firefox 13

Explorer ,
Jun 08, 2012

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I downloaded the latest version of flash player -- 11.3.300.257 -- and noticed a few odd things.

First of all there are two incidents of "FlashPlayerPlugin_11_3_300_257.exe" running in my Windows 7 task manager whenever I use an application with fash content.

More important, I happend to look at my Firefox 13 crash reporter and noticed that it had filed a crash report every time I closed out the program since updating the Flash Player.  Prior to that, it had not crashed before.  All told, there were about a dozen crash reports, and they were all identical, with the exception of the incident numbers, etc.

Specifically, here is what the report says:

Signature LdrShutdownProcess More Reports Search

UUID     ea3ee1ce-e26e-42cd-bda5-9ad802120608

Date Processed     2012-06-08 20:58:56

Uptime     0

Install Age     3.2 days since version was first installed.

Install Time     2012-06-05 17:02:27

Product     Firefox

Version     13.0

Build ID     20120601045813

Release Channel     release

OS     Windows NT

OS Version     6.1.7601 Service Pack 1

Build Architecture     x86

Build Architecture Info     GenuineIntel family 6 model 42 stepping 7

Crash Reason     EXCEPTION_ACCESS_VIOLATION_EXEC

Crash Address     0x68d09903

User Comments

App Notes

AdapterVendorID: 0x8086, AdapterDeviceID: 0x0102, AdapterSubsysID: 2ac3103c, AdapterDriverVersion: 8.15.10.2462

Processor Notes      Priority Job

EMCheckCompatibility     True

Winsock LSP

MSAFD Tcpip [TCP/IP] : 2 : 1 : 

MSAFD Tcpip [UDP/IP] : 2 : 2 : %SystemRoot%\system32\mswsock.dll

MSAFD Tcpip [RAW/IP] : 2 : 3 : 

MSAFD Tcpip [TCP/IPv6] : 2 : 1 : %SystemRoot%\system32\mswsock.dll

MSAFD Tcpip [UDP/IPv6] : 2 : 2 : 

MSAFD Tcpip [RAW/IPv6] : 2 : 3 : %SystemRoot%\system32\mswsock.dll

RSVP TCPv6 Service Provider : 2 : 1 : 

RSVP TCP Service Provider : 2 : 1 : %SystemRoot%\system32\mswsock.dll

RSVP UDPv6 Service Provider : 2 : 2 : 

RSVP UDP Service Provider : 2 : 2 : %SystemRoot%\system32\mswsock.dll

Adapter Vendor ID

Adapter Device ID

--------------------------------------------------------------

RAW DUMP (whatever that means) --

OS|Windows NT|6.1.7601 Service Pack 1 CPU|x86|GenuineIntel family 6 model 42 stepping 7|2 Crash|EXCEPTION_ACCESS_VIOLATION_EXEC|0x68d09903|0 Module|plugin-container.exe|13.0.0.4535|plugin-container.pdb|9C926C46B24D40D2A0BC60A8C08F9E542|0x010c0000|0x010c5fff|1 Module|msvcp100.dll|10.0.30319.1|msvcp100.i386.pdb|CE550582BFCA474A8321ECC0CE61C54C1|0x60210000|0x60278fff|0 Module|xul.dll|13.0.0.4535|xul.pdb|BCDADA8102EF4787BA380AD9EADDFD182|0x60280000|0x611d6fff|0 Module|mozjs.dll||mozjs.pdb|EBBD620BFB9745549057DE0D37E17A332|0x611e0000|0x613d3fff|0 Module|nss3.dll|3.13.4.0|nss3.pdb|29A53C184AE04EA385678451314758AE1|0x613e0000|0x6147dfff|0 Module|mozsqlite3.dll|3.7.10.0|mozsqlite3.pdb|2237F1E8CBFC4C61996FBC61DF7A7ED32|0x61480000|0x6154cfff|0 Module|msvcr100.dll|10.0.30319.1|msvcr100.i386.pdb|B74A49314FD64956BAF50772F83598012|0x61550000|0x6160dfff|0 Module|smime3.dll|3.13.4.0|smime3.pdb|F808F592C48D49C5BE348F3A9FDA81681|0x61630000|0x61647fff|0 Module|ssl3.dll|3.13.4.0|ssl3.pdb|00470A9303F7418B88B058A05751791E1|0x61650000|0x61674fff|0 Module|nssutil3.dll|3.13.4.0|nssutil3.pdb|973070F8806A4A7185CC3192F9CD62611|0x616b0000|0x616c7fff|0 Module|mozalloc.dll|13.0.0.4535|mozalloc.pdb|C0FC6C9BDAEF4F3384108A35C8F3187A2|0x65cf0000|0x65cf5fff|0 Module|nspr4.dll|4.9.0.0|nspr4.pdb|FA51334D0E2F4763B834E29949BC2ED42|0x65d10000|0x65d3bfff|0 Module|plds4.dll|4.9.0.0|plds4.pdb|E2EC23C09A0E4BBF86CCAB921A1E88FA2|0x65d40000|0x65d46fff|0 Module|plc4.dll|4.9.0.0|plc4.pdb|B0FD4135D3E74EDEA0E29C7C7E6DF4C72|0x65d50000|0x65d56fff|0 Module|mozglue.dll|13.0.0.4535|mozglue.pdb|24C2A56D2FC34B679916C9510ED6B1B12|0x65d60000|0x65d6cfff|0 Module|ntshrui.dll|6.1.7601.17755|ntshrui.pdb|B1397869A4914797AEA1040E4BD4F1932|0x684b0000|0x6851ffff|0 Module|winmm.dll|6.1.7601.17514|winmm.pdb|7AFD98FCAAD34F6B8B31A4667C4E2BFC2|0x68520000|0x68551fff|0 Module|slc.dll|6.1.7600.16385|slc.pdb|8728388BE5444934AA1B81ADF065B0E41|0x685d0000|0x685d9fff|0 Module|powrprof.dll|6.1.7600.16385|powrprof.pdb|B1F8F66CCBAD4869BADFD20C1F24AC832|0x685e0000|0x68604fff|0 Module|dsound.dll|6.1.7600.16385|dsound.pdb|F38F478065E247C68EDA699606F56EED2|0x68610000|0x68681fff|0 Module|cscapi.dll|6.1.7601.17514|cscapi.pdb|CC82DBD0C27D422C8E970BD83ECE179F2|0x6f930000|0x6f93afff|0 Module|uxtheme.dll|6.1.7600.16385|wuxtheme.pdb|20C669C0018E406295BFA56B7C93850F2|0x70590000|0x7060ffff|0 Module|apphelp.dll|6.1.7601.17514|apphelp.pdb|F442BEDCC0F646D3840D29898C5899CB2|0x71fe0000|0x7202bfff|0 Module|wsock32.dll|6.1.7600.16385|wsock32.pdb|0AAE6683A7F540DFB265DCD12B7BD0FB2|0x72330000|0x72336fff|0 Module|winnsi.dll|6.1.7600.16385|winnsi.pdb|F7A0C25B1B0E4FA6876494D3F6BFD1012|0x72340000|0x72346fff|0 Module|IPHLPAPI.DLL|6.1.7601.17514|iphlpapi.pdb|F162D2E137ED42978BF38C99AEE2DAAB2|0x72350000|0x7236bfff|0 Module|srvcli.dll|6.1.7601.17514|srvcli.pdb|B83FAA07A5A644DEAF314DD746429E092|0x725e0000|0x725f8fff|0 Module|netutils.dll|6.1.7601.17514|netutils.pdb|5B6CAE02A29D4364ADC012962BE6A6552|0x72600000|0x72608fff|0 Module|ntmarta.dll|6.1.7600.16385|ntmarta.pdb|654E30BBAE864799893AF657FEA771722|0x72a70000|0x72a90fff|0 Module|comctl32.dll|6.10.7601.17514|comctl32.pdb|B4CE90AAB95E4B89A22A7711DFD7E6EF2|0x72ab0000|0x72c4dfff|0 Module|version.dll|6.1.7600.16385|version.pdb|52234E5C7EC44646B62D56357B2C94872|0x72d50000|0x72d58fff|0 Module|RpcRtRemote.dll|6.1.7601.17514|RpcRtRemote.pdb|16827EB67C584E0D8B17B60D76B2B0CE2|0x73450000|0x7345dfff|0 Module|rsaenh.dll|6.1.7600.16385|rsaenh.pdb|F03813E5A0554853A6BC085C17A3AB352|0x73460000|0x7349afff|0 Module|cryptsp.dll|6.1.7600.16385|cryptsp.pdb|9536207F9C264D92B2C50D44E77AC0A91|0x734d0000|0x734e5fff|0 Module|profapi.dll|6.1.7600.16385|profapi.pdb|CA045CA9E5C74D899B90E776B38A18B32|0x73650000|0x7365afff|0 Module|dwmapi.dll|6.1.7600.16385|dwmapi.pdb|D8D91B3F339A4FDC960FC7121D146DF42|0x737d0000|0x737e2fff|0 Module|AudioSes.dll|6.1.7601.17514|AudioSes.pdb|A88FCF91944949A8A1863D1592BB2FD12|0x749b0000|0x749e5fff|0 Module|propsys.dll|7.0.7601.17514|propsys.pdb|D0EDA507E53D4579A337F875012D7B482|0x749f0000|0x74ae4fff|0 Module|MMDevAPI.dll|6.1.7601.17514|MMDevAPI.pdb|941E45A63E8F457D90CE29CC508C34B92|0x74af0000|0x74b28fff|0 Module|msimg32.dll|6.1.7600.16385|msimg32.pdb|13C89B70614E4E7FB1C677D443D15D182|0x74b70000|0x74b74fff|0 Module|CRYPTBASE.dll|6.1.7600.16385|cryptbase.pdb|E62FEAE559EE4CD995614215B01AC2102|0x74ec0000|0x74ecbfff|0 Module|sspicli.dll|6.1.7601.17725|wsspicli.pdb|FE5709E8439B4232A456084643D47B861|0x74ed0000|0x74f2ffff|0 Module|setupapi.dll|6.1.7601.17514|setupapi.pdb|C6B7CC380FCD42C29EDB1B61757DFD922|0x74f30000|0x750ccfff|0 Module|sechost.dll|6.1.7600.16385|sechost.pdb|7AF14D02D41E4CD6942745FE0E6372B11|0x750d0000|0x750e8fff|0 Module|kernel32.dll|6.1.7601.17651|wkernel32.pdb|DFB4E9EBD1654DB2ACF1290CD316CEA22|0x750f0000|0x751fffff|0 Module|ws2_32.dll|6.1.7601.17514|ws2_32.pdb|18C960B958404C4F80F686EE978A33D42|0x75380000|0x753b4fff|0 Module|usp10.dll|1.626.7601.17561|usp10.pdb|220A06FAFEF54D1CB1DD2D8425B260321|0x753e0000|0x7547cfff|0 Module|nsi.dll|6.1.7600.16385|nsi.pdb|D15A81679FAE4A7392344B6FD26867942|0x75480000|0x75485fff|0 Module|user32.dll|6.1.7601.17514|wuser32.pdb|0FCE9CC301ED4567A819705B2718E1D62|0x75490000|0x7558ffff|0 Module|Wldap32.dll|6.1.7601.17514|wldap32.pdb|A0183052C47E4652BFC983CC603C12442|0x75750000|0x75794fff|0 Module|cfgmgr32.dll|6.1.7601.17621|cfgmgr32.pdb|E4C73E93B825413F99E80BA656C483172|0x757a0000|0x757c6fff|0 Module|msctf.dll|6.1.7600.16385|msctf.pdb|173DAEF86B2548DBA6134EB74C4D2F232|0x75800000|0x758cbfff|0 Module|devobj.dll|6.1.7601.17621|devobj.pdb|583F4457964D46CA8C36ED4903BE6AA22|0x758d0000|0x758e1fff|0 Module|ole32.dll|6.1.7601.17514|ole32.pdb|5061F11A9A57433595EA5EA75A156F4B2|0x758f0000|0x75a4bfff|0 Module|oleaut32.dll|6.1.7601.17676|oleaut32.pdb|68047829A4754E789AC1C8035BA168CD2|0x75ba0000|0x75c2efff|0 Module|KERNELBASE.dll|6.1.7601.17651|wkernelbase.pdb|FDF353DA71FE45CD953EBEC8ED6D14AB1|0x75c30000|0x75c75fff|0 Module|clbcatq.dll|2001.12.8530.16385|CLBCatQ.pdb|00A720C79BAC402295B6EBDC147257182|0x75c80000|0x75d02fff|0 Module|advapi32.dll|6.1.7601.17514|advapi32.pdb|3F32049F550C42B09CF114A1FB8A97E92|0x75ec0000|0x75f5ffff|0 Module|msvcrt.dll|7.0.7601.17744|msvcrt.pdb|F1D253F9555C46DF8076400A52B3A9292|0x75f60000|0x7600bfff|0 Module|shlwapi.dll|6.1.7601.17514|shlwapi.pdb|E128B1CEE2EB438C8646E6967118F33E2|0x76010000|0x76066fff|0 Module|imm32.dll|6.1.7601.17514|wimm32.pdb|35DD4069EB2A43BF869D6E311FAD09452|0x76080000|0x760dffff|0 Module|rpcrt4.dll|6.1.7601.17514|wrpcrt4.pdb|FAC24015130D4D7FAAA77EA36ED5AF1C2|0x760e0000|0x761cffff|0 Module|gdi32.dll|6.1.7601.17514|wgdi32.pdb|08A541B5942242BDB4AEABD8C87E4CFF2|0x76250000|0x762dffff|0 Module|shell32.dll|6.1.7601.17755|shell32.pdb|79A2F5058E0F4F79B66FDDE6689424F82|0x762e0000|0x76f29fff|0 Module|lpk.dll|6.1.7600.16385|wlpk.pdb|C39166A53CCE43F0ADF876B9C637A1EA1|0x777c0000|0x777c9fff|0 Module|ntdll.dll|6.1.7601.17725|wntdll.pdb|D74F79EB1F8D4A45ABCD2F476CCABACC2|0x777f0000|0x7796ffff|0 0|0|||||0x68d09903 0|1|ntdll.dll|LdrShutdownProcess|||0x96 0|2|ntdll.dll|RtlExitUserProcess|||0x73 0|3|kernel32.dll|ExitProcessStub|||0x12 0|4|msvcr100.dll|__crtExitProcess|f:\\dd\\vctools\\crt_bld\\self_x86\\crt\\src\\crt0dat.c|708|0x8

------------------------------------------------------------------------

Don't know what other information is needed at this point

I'm using Windows 7 Home Premium Service Pack 1, Firefox 13--graphics acceleration disabled.

Hope someone can figure this out soon.  I'd downgrade to the earlier version, but I don't know how.

Ortho_Fan

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Flash Player 11.3.300.257 causes Exception Access Violation in Firefox 13

Explorer ,
Jun 08, 2012

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Copied

I downloaded the latest version of flash player -- 11.3.300.257 -- and noticed a few odd things.

First of all there are two incidents of "FlashPlayerPlugin_11_3_300_257.exe" running in my Windows 7 task manager whenever I use an application with fash content.

More important, I happend to look at my Firefox 13 crash reporter and noticed that it had filed a crash report every time I closed out the program since updating the Flash Player.  Prior to that, it had not crashed before.  All told, there were about a dozen crash reports, and they were all identical, with the exception of the incident numbers, etc.

Specifically, here is what the report says:

Signature LdrShutdownProcess More Reports Search

UUID     ea3ee1ce-e26e-42cd-bda5-9ad802120608

Date Processed     2012-06-08 20:58:56

Uptime     0

Install Age     3.2 days since version was first installed.

Install Time     2012-06-05 17:02:27

Product     Firefox

Version     13.0

Build ID     20120601045813

Release Channel     release

OS     Windows NT

OS Version     6.1.7601 Service Pack 1

Build Architecture     x86

Build Architecture Info     GenuineIntel family 6 model 42 stepping 7

Crash Reason     EXCEPTION_ACCESS_VIOLATION_EXEC

Crash Address     0x68d09903

User Comments

App Notes

AdapterVendorID: 0x8086, AdapterDeviceID: 0x0102, AdapterSubsysID: 2ac3103c, AdapterDriverVersion: 8.15.10.2462

Processor Notes      Priority Job

EMCheckCompatibility     True

Winsock LSP

MSAFD Tcpip [TCP/IP] : 2 : 1 : 

MSAFD Tcpip [UDP/IP] : 2 : 2 : %SystemRoot%\system32\mswsock.dll

MSAFD Tcpip [RAW/IP] : 2 : 3 : 

MSAFD Tcpip [TCP/IPv6] : 2 : 1 : %SystemRoot%\system32\mswsock.dll

MSAFD Tcpip [UDP/IPv6] : 2 : 2 : 

MSAFD Tcpip [RAW/IPv6] : 2 : 3 : %SystemRoot%\system32\mswsock.dll

RSVP TCPv6 Service Provider : 2 : 1 : 

RSVP TCP Service Provider : 2 : 1 : %SystemRoot%\system32\mswsock.dll

RSVP UDPv6 Service Provider : 2 : 2 : 

RSVP UDP Service Provider : 2 : 2 : %SystemRoot%\system32\mswsock.dll

Adapter Vendor ID

Adapter Device ID

--------------------------------------------------------------

RAW DUMP (whatever that means) --

OS|Windows NT|6.1.7601 Service Pack 1 CPU|x86|GenuineIntel family 6 model 42 stepping 7|2 Crash|EXCEPTION_ACCESS_VIOLATION_EXEC|0x68d09903|0 Module|plugin-container.exe|13.0.0.4535|plugin-container.pdb|9C926C46B24D40D2A0BC60A8C08F9E542|0x010c0000|0x010c5fff|1 Module|msvcp100.dll|10.0.30319.1|msvcp100.i386.pdb|CE550582BFCA474A8321ECC0CE61C54C1|0x60210000|0x60278fff|0 Module|xul.dll|13.0.0.4535|xul.pdb|BCDADA8102EF4787BA380AD9EADDFD182|0x60280000|0x611d6fff|0 Module|mozjs.dll||mozjs.pdb|EBBD620BFB9745549057DE0D37E17A332|0x611e0000|0x613d3fff|0 Module|nss3.dll|3.13.4.0|nss3.pdb|29A53C184AE04EA385678451314758AE1|0x613e0000|0x6147dfff|0 Module|mozsqlite3.dll|3.7.10.0|mozsqlite3.pdb|2237F1E8CBFC4C61996FBC61DF7A7ED32|0x61480000|0x6154cfff|0 Module|msvcr100.dll|10.0.30319.1|msvcr100.i386.pdb|B74A49314FD64956BAF50772F83598012|0x61550000|0x6160dfff|0 Module|smime3.dll|3.13.4.0|smime3.pdb|F808F592C48D49C5BE348F3A9FDA81681|0x61630000|0x61647fff|0 Module|ssl3.dll|3.13.4.0|ssl3.pdb|00470A9303F7418B88B058A05751791E1|0x61650000|0x61674fff|0 Module|nssutil3.dll|3.13.4.0|nssutil3.pdb|973070F8806A4A7185CC3192F9CD62611|0x616b0000|0x616c7fff|0 Module|mozalloc.dll|13.0.0.4535|mozalloc.pdb|C0FC6C9BDAEF4F3384108A35C8F3187A2|0x65cf0000|0x65cf5fff|0 Module|nspr4.dll|4.9.0.0|nspr4.pdb|FA51334D0E2F4763B834E29949BC2ED42|0x65d10000|0x65d3bfff|0 Module|plds4.dll|4.9.0.0|plds4.pdb|E2EC23C09A0E4BBF86CCAB921A1E88FA2|0x65d40000|0x65d46fff|0 Module|plc4.dll|4.9.0.0|plc4.pdb|B0FD4135D3E74EDEA0E29C7C7E6DF4C72|0x65d50000|0x65d56fff|0 Module|mozglue.dll|13.0.0.4535|mozglue.pdb|24C2A56D2FC34B679916C9510ED6B1B12|0x65d60000|0x65d6cfff|0 Module|ntshrui.dll|6.1.7601.17755|ntshrui.pdb|B1397869A4914797AEA1040E4BD4F1932|0x684b0000|0x6851ffff|0 Module|winmm.dll|6.1.7601.17514|winmm.pdb|7AFD98FCAAD34F6B8B31A4667C4E2BFC2|0x68520000|0x68551fff|0 Module|slc.dll|6.1.7600.16385|slc.pdb|8728388BE5444934AA1B81ADF065B0E41|0x685d0000|0x685d9fff|0 Module|powrprof.dll|6.1.7600.16385|powrprof.pdb|B1F8F66CCBAD4869BADFD20C1F24AC832|0x685e0000|0x68604fff|0 Module|dsound.dll|6.1.7600.16385|dsound.pdb|F38F478065E247C68EDA699606F56EED2|0x68610000|0x68681fff|0 Module|cscapi.dll|6.1.7601.17514|cscapi.pdb|CC82DBD0C27D422C8E970BD83ECE179F2|0x6f930000|0x6f93afff|0 Module|uxtheme.dll|6.1.7600.16385|wuxtheme.pdb|20C669C0018E406295BFA56B7C93850F2|0x70590000|0x7060ffff|0 Module|apphelp.dll|6.1.7601.17514|apphelp.pdb|F442BEDCC0F646D3840D29898C5899CB2|0x71fe0000|0x7202bfff|0 Module|wsock32.dll|6.1.7600.16385|wsock32.pdb|0AAE6683A7F540DFB265DCD12B7BD0FB2|0x72330000|0x72336fff|0 Module|winnsi.dll|6.1.7600.16385|winnsi.pdb|F7A0C25B1B0E4FA6876494D3F6BFD1012|0x72340000|0x72346fff|0 Module|IPHLPAPI.DLL|6.1.7601.17514|iphlpapi.pdb|F162D2E137ED42978BF38C99AEE2DAAB2|0x72350000|0x7236bfff|0 Module|srvcli.dll|6.1.7601.17514|srvcli.pdb|B83FAA07A5A644DEAF314DD746429E092|0x725e0000|0x725f8fff|0 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------------------------------------------------------------------------

Don't know what other information is needed at this point

I'm using Windows 7 Home Premium Service Pack 1, Firefox 13--graphics acceleration disabled.

Hope someone can figure this out soon.  I'd downgrade to the earlier version, but I don't know how.

Ortho_Fan

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Adobe Employee ,
Jun 08, 2012

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Ortho_Fan,

Thanks for taking the time to report this to us.  Would you mind opening a new bug at bugbase.adobe.com with this info (and a link to this thread).  If possible, we'd also like to get one or two of your Mozilla report ID's so we can investigate further.  Finally, could you try disabling the Flash Player's protected mode to see if that resolves the problem?

How do I disable Flash Player's protected mode for Firefox?

Please post back with the bug URL and I'll investigate further.

Thanks,

Chris

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Explorer ,
Jun 08, 2012

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Hi Chris:

Many thanks.  Here's the bug I just filed -- https://bugbase.adobe.com/index.cfm?event=bug&id=3209832

Hope I did it right.

Here's a URL for one of the (many, many) crash reports -- https://crash-stats.mozilla.com/report/index/7928ac1f-01d5-4ecb-b8d2-d4cdf2120608

I tried disabling the protected mode feature, and I was able to call it up using Notepad, but couldn't figure out how I should save it.  I've never done anything like that before.

When I add the text line, as instructed, I click on save, but it wants to save it in my Document's folder where I have all of my other text files saved.  Should I save it there, and then move it to the Macromedia folder or what?

(As you probably can guess, I don't know very much about PCs.)

Ortho_Fan

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Explorer ,
Jun 08, 2012

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Follow-on:

I tried, again, to diable the protected mode, and this time, figured out that it WAS being saved in the correct place, but when I clicked on save, and was prompted to replace the existing file, I was greeted with the "ACCESS DENIED" screen.   Since I do have Administrative rights for this computer, I'm a bit baffled at that.

In any event, hopefully this issue is something that can be fixed quickly.  I'd hate to think I'm the only person on the face of the earth that has experienced this so far--would be just my luck.

Again, thanks in advance for all your help.

Ortho_Fan

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Adobe Employee ,
Jun 08, 2012

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Thanks for adding the bug so quickly.  I suspect you might run into a problem saving with notepad in this location.  I ended up saving the mms.cfg to my desktop, then I moved it using windows explorer.  I'm attaching a copy here if you'd like to use that instead.

Chris

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Explorer ,
Jun 08, 2012

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Hi Cris:

I was able to edit the mms.cfg file by saving the new version in my documents folder, deleting the original, and then dragging and dropping the edited version into the Flash file.  Interestingly, I no longer see "FlashPlayerPlugin_11_3_300_257.exe" running in my Windows 7 task manager.  The plug-in container is listed, instead.

So far (knock wood) there have been no new crash reports, but I'll post back later to reconfirm.  Looking over some of the comments filed with Firefox--as part of the crash report site-- it seems that this might have been a problem during the beta testing, if I'm reading them correctly. 

Ortho_Fan

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Community Beginner ,
Jun 15, 2012

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Hi Chris,

I was having a problem with Firefox and the videos but I was able to fix it by following your instructions on "How do I troubleshoot Flash Player's protected mode in Firefox?"

I would like to be notify when this problem is solved. Also, once the problem is solved do we go back into RealPlayer and check that box again?

Thanks,

Amy

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Explorer ,
Jun 16, 2012

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Hi. I agrre with

43. mrheadrick,

>I still have the issue where when I visit a page with Flash content the first time, it causes the browser to loose focus. That doesn't happen with Protected Mode off.

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Explorer ,
Jun 16, 2012

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Well, so far--knocking wood--no issues with the dreaded Exception Access Violation, but I DID notice the problem of "lost focus."  (Funny, when I first saw that term, I thought that it meant that the screen's image became blurry.)  Anyway, I can live with that, since it only happens when I first access a site containing flash, for each browser session. 

One thing I'm wondering about, though:   when I look at the Windows 7 Task Manager,  while watching a youtube video, I see that  the numbers listed under "Memory (private working set" go up and up and up--for both Firefox and one of the FlashPlayerPlugin_11_3_300_257.exe processes-- into the hundreds of thousands.  Is this what's supposed to be happening? 

Ortho_Fan

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Adobe Employee ,
Jun 08, 2012

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If you could attach the actual crash report files to the bug, that would be very helpful.

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Explorer ,
Jun 08, 2012

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5. Jeromie Clark,

Adobe Employee

  Jun 8, 2012 4:57 PM    in reply to Ortho_Fan 

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If you could attach the actual crash report files to the bug, that would be very helpful.

-----------------------------------------------------------------------------------------------------------------------------------

Hi Jeromie:

You mean the URL of the crash report I submitted above, or is there one that resides on my PC that I should submit.  If so, how do I find it, call it up, copy and or  attach it, etc. to the existing bug report?  (Again, all of this is very new to me.)

Again, many thanks to all of your for your prompt attention to this.

By the say, I've opened and closed out Firefox several times now, and no new crashes have been reported since I tweaked the mms.cfg file.

Ortho_Fan

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Adobe Employee ,
Jun 08, 2012

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Hi,


The crash report link you provided was definitely a known issue in the beta, but we believe it's resolved at this point.  Firefox saves all of your crash logs, so if you were running the beta, that may be what you're seeing.  It's also possible that our fix isn't 100% effective -- it's timing-related and really hard to reproduce -- but you can see a drastic reduction in the incidence of the crash (the Mozilla folks point this out as well) in the statistics.

The release version of Flash Player 11.3 contains a fix for this crash.  I'm not able to reproduce the issue on my end using Firefox 13 and Flash Player 11.3.300.257 at this point.  I'll leave my stress-testing suite running over the weekend to see if I can catch anything, though.  If you happen to run across steps that consistently cause a crash (it might be specific to doing those things while visiting specific content), that would be super helpful.

Anyway, by making those mms.cfg modifications, you've disabled Protected Mode. 

If you're interested in the implementation and why you see a difference in processes displayed, there's a good write-up here:

http://blogs.adobe.com/asset/2012/06/inside-flash-player-protected-mode-for-firefox.html

To get the crash dumps -- which are what we feed to the debugger, do the following:

If you look under C:\Users\<you>\AppData\Roaming\Mozilla\Firefox\Crash Reports\pending\

Just grab anything from today.  If you submitted them already, they'll be copied to \submitted\ instead.

If you're not finding the AppData directory, it's because it's hidden.  Do the following to make them visible.


You can zip that stuff up, or just attach the files to the bug one at a time.  Either way is fine.

From Windows Explorer

Click Organize > Folder and Search Options

Click the View tab

Under Hidden Files and Folders, click Show hidden files, folders or drives

Uncheck Hide protected operating system files and acknowledge the warning.

Thanks!

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Explorer ,
Jun 08, 2012

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"The crash report link you provided was definitely a known issue in the beta, but we believe it's resolved at this point. "

------------------------------------------------------------------------------------------------------------------------------------------------------------------------------

HI Jeromie:

Just so there's no misunderstanding, I am, indeed, using the released version of 11.3, which I downloaded from this site -- http://www.adobe.com/software/flash/about/ -- using the update link this morning.  (I perfer to manually update the software, because I don't want to have another anti virus packaged installed on my system and clashing with the one I already have.  That happened to me before and it was a real headache to get everything resolved.)

I just looked and think I found the crash dump files and think this is what you mean?

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Adobe Employee ,
Jun 08, 2012

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That looks like it, but it's a binary file, so pasting it into the forum isn't going to result in something we can use.

Please go back to the bug below, browse to the file using the Browse button on the right, and click Attach.

https://bugbase.adobe.com/index.cfm?event=bug&id=3209832

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Explorer ,
Jun 08, 2012

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Well, I just tried to load them, but was met with the following message:

"This type of file cannot be uploaded. For valid file types please refer to the FAQ link at the bottom."

They were all slugged as "dmp" files.  Do I have to save them in some other format?

Ortho_Fan

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Adobe Employee ,
Jun 08, 2012

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If you'd like, you can zip them up and email them to me (ccampbel@adobe.com).  I'll attach them to the bug report.

Chris

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Explorer ,
Jun 08, 2012

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Hi Chris:

I just sent them.  They were pretty small, and there were only three of them, so I didn't have to compress them.

Many thanks, again.

Ortho_Fan

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Explorer ,
Jun 09, 2012

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Hi Chris & Jeromie:

Just to let you know that I updated my Bug Report -- https://bugbase.adobe.com/index.cfm?event=bug&id=3209832 -- adding an attached doc file containing my Firefox configuration settings.  I also added a note describing the security settings I use for Adobe Flash Player, just in case any of this information may be relevant.

I'm wondering,  now that I've pretty much verified that the new security setting is what is causing my Firefox browser to crash on exit, if I should reenable Flash Player's protected mode? I realize that this is a security feature, but  I hate to think of hundreds and hundreds of crash logs piling up, until a real fix is found.  (I open and close my browser dozens of times per day, since I work at home, and so many of the business related sites I access use flash content.  The only non-business site I look at is YouTube, btw.)

Also, I should mention that this is what I'd call a "silent  crash."  The only way I found out about it was because I happened to check out my crash history by typing about:crashes in my Firefox address bar.  (I actually did this because I wanted to see if there were any crash reports concerning the recently installed version of Firefox 13, and not the Flash Player, per se.) 

Since most users would probably not routinely check their crash reports, and since no indication of a crash is provided by Firefox when it happens,  I would guess that this is crashing on other systems, but people don't know about it yet. 

Hopefully, a solution will be found soon.

Again, thanks for all the help you've provided so far.  You guys are great!

Ortho_Fan

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Enthusiast ,
Jun 10, 2012

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I think it is the same as:

[Platform_Windows] Firefox - Crash Report [@ LdrShutdownProcess ]

https://bugbase.adobe.com/index.cfm?event=bug&id=3172259

Adobe: "We have an internal bug for tracking this problem."

(12:28:47 AM PDT May 17, 2012)

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Explorer ,
Jun 10, 2012

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RE:

I think it is the same as:

[Platform_Windows] Firefox - Crash Report [@ LdrShutdownProcess ]

https://bugbase.adobe.com/index.cfm?event=bug&id=3172259

--------------------------------------------------------------------------------------------------------------------

Hi MrX1980:

Yes, this seems to be the case.  I suspect that it's crashing all over the place, but FF users simply don't know about it yet.  The only reason I found out was because I just happened to check "about:crashes" in FF.  In other words, there were no warnings displayed that would indicate that a crash had taken place when I restarted FF.   Everything seemed to function normally, including sites with Flash content.

As an experiment, I re-enabled protection last night, and the same scenario happened.  BUT, this time I noticed that I didn't even have to exit FF for it to happen!   Based on what I can see, itt seems to take place when going from a site WITH Flash content, to another WITHOUT Fash content.

For instance, to test, I went from Google News, which has an embedded flash video,  to my regular home page--Google Advanced Search--which doesn't.  Then, I went to Youtube, where I clicked on one video.  From there, I went back to my home page and closed FF.  When I reopened FF, and checked about:crashes, THREE new crash reports had been posted!

I have since disabled protected mode, and will keep it that way until  a fix is found.  It seems more and more people are posting about this, so that gives me some confidence that a fix WILL be found.

-------------------------------------------------------

Message was edited by: Ortho_Fan:

I've been tracking this issue on other sites, and just noticed that a bug describing the problem has also been posted on the "Bugzilla" site -- https://bugzilla.mozilla.org/show_bug.cgi?id=747683 

It looks like 382 crash reports have been indexed so far -- https://crash-stats.mozilla.com/report/list?signature=LdrShutdownProcess

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Explorer ,
Jun 10, 2012

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Hi Orto_Fan,

look here please, perhaps the same (critical) issue:

http://forums.adobe.com/thread/1020115?tstart=0

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Explorer ,
Jun 10, 2012

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Hi schützenkönig

Yes, I did see that one, and it looks like the same issue.  Many thanks for adding it here.  The more comprehensive the "database" becomes, and as more and more crash and bug reports are linked together,  the more likely it will be that a solution will be found.

Along this line,  I've taken the liberty of emailing my friends and relatives, whom I know use Firefox, prompting them to check for crash reports using "about:crashes," and advising them to post on this board if they are having this problem.

While I don't like the idea of using Flash Player 11.3.300.257 with the protection disabled, I figure it's  probably no worse than using an earlier version of the software--as well as Fire Fox--which I was forced to do when I was using my eight year old PC (now dead).  That was finally replaced in April.

Funny, I thought when I got a new up to date PC, with all the latest hardware and software, there would be no more issues.  Turns out, more have surfaced in the past two months than I ever had to deal with  in the eight previous years! 

Ortho_Fan

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Community Beginner ,
Jun 10, 2012

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Out of curosity I looked at my about:crashes and yeah I have quite a number of them.  All related to this. Here's one of mine: https://crash-stats.mozilla.com/report/index/cb60f1e1-bfbf-4cb0-aa88-f6b482120611

Due to the number of threads and bugs I'm seeing on this, I'm not real sure where to tack on my information. Because I never had any notice that a crash had occurred and videos were playing fine, I thought everything was fine.

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New Here ,
Jun 10, 2012

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Explorer ,
Jun 11, 2012

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Dear Ortho,

this bug is present in new machine too (a lot of friends with seven and...w8 too).

https://bugbase.adobe.com/index.cfm?event=bug&id=3210025

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Explorer ,
Jun 11, 2012

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I dont want to reset my firefox. it is too much important for me (all my settings).

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Explorer ,
Jun 11, 2012

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Hi schützenkönig:

According to what was posted in another thread -- http://forums.adobe.com/message/4482208#4482208 -- the advice about resetting Firefox does not work, at least not for all people.

I think the best bet, for now, is to disable the protection, as mentioned by Chris Campbel in this post above -- http://forums.adobe.com/thread/1018071?tstart=0

(I did that, as have others, and it stops the crashes from happening.)

Then, we'll all have to wait until Adobe or Firefox can develop a repair for this problem.  I'm encouraged that this will happen soon because a growing number of people are now aware of this and not just on this forum:

http://www.windowsbbs.com/firefox-thunderbird-seamonkey/102890-flash-player-update-fix-freezes-crash...

http://forums.hardwarezone.com.sg/software-clinic-3/flash-player-11-3-300-257-keep-crashing-firefox-...

http://www.ghacks.net/2012/06/10/flash-player-update-fix-freezes-crashes-in-firefox/

I've spotted dozens more that have appeared in the past few days.

Ortho_Fan

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Explorer ,
Jun 11, 2012

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Hi dear Ortho_Fan,

thank you for your reply. I agree with all you wrote!

I disabled now the proteced mode (=0). . no problems. but, I know, this is a workaround only for troubleshooting purposes.

I added my dxdiag for the adobe developer, because he was UNable to reproduce the bug. (?!). I hope that this attch will help the developers

=> https://bugzilla.mozilla.org/show_bug.cgi?id=747683

https://bugbase.adobe.com/index.cfm?event=bug&id=3210025

best,

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Adobe Employee ,
Jun 11, 2012

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Thanks for the feedback.  I found a 100% reliable way to reproduce this crash today, and your callstack matches mine.


We're actively investigating this issue, and will update the bug as we have more information.

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Explorer ,
Jun 11, 2012

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Hi Jeromie:

That is GREAT news!  Many, many thanks to you and Chris, and to all the others who have tracked this, for all your hard work.

Ortho_Fan

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Explorer ,
Jun 12, 2012

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Hi, very good news from you.

is this the same bug that could be fixed soon?

http://forums.adobe.com/message/4478370

thanks.

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Explorer ,
Jun 12, 2012

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Hi Jeromie & Chris:

I just noticed an interesting speculative comment on one of the Firefox forums -- Firefox Hates New Update -- http://forums.mozillazine.org/viewtopic.php?f=38&t=2485319...you

By  Matty_M -- "Adobe got rid of separate downloads for both 32bit and 64bit and with the latest version 11.3.300.257, you can only download install_flash_player.exe and install_flash_player_ax.exe, which includes both 32bit and 64bit and now the Flash plugins both 32bit and 64bit are INSTALLED automatically in separate folders C:\Windows\SysWOW64\Macromed\Flash and C:\Windows\System32\Macromed\Flash and I think this is the part FF 13 got confused and got lost, lol."

Looking at my System32 folder, I see that FlashUtil64_11_3_300_257_Plugin.exe is listed,

...and in my SysWow64 folder, FlashUtil32_11_3_300_257_Plugin.exe is listed, as is FlashPlayerPlugin_11_3_300_257.exe

Is this as it should be?

Ortho_Fan

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Community Beginner ,
Jun 12, 2012

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Adobe installed it like that with version 11.2.202.235 as well.  It looks like they are installing the 32bit files into the 64bit area and visa versa. I thought this was odd as well.

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Explorer ,
Jun 12, 2012

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I have flash32 only and the same issue.

Perhaps this is not related to the bug, I guess.

from where did you install flash?

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Explorer ,
Jun 12, 2012

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where did you install flash?

----------------------------------------------

I've configured Flash Player to not automatically check for and install updates, so I  always download Flash Player updates manually from this site -- http://www.adobe.com/software/flash/about/ (clicking on the hard to spot "Player Download Center" link to the installation.)   You'll notice that they also give you the option of installing some free virus checker software, which I always uncheck.  I don't know if the anti-virus software is automatically sent to customers who opt for automatic installation of updates, so that's why I do all of this manually.

Normally, when I see a new version listed, I wait a few weeks to see if there have been any issues reported before installing it.  This time, however, figuring that it was an important security related update, I threw caution to the wind and downloaded it the minute it was posted.   Never again....

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Explorer ,
Jun 12, 2012

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I install from the official adobe site ("get flash") as soon it becomes available, without to wait, because it is very important to upgarde flash as soon as it becomes available for security fixes  

(unchek all the boxes regarding mcafee...)

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