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Flash Player 11.3.300.257 crashes Firefox 13 EXCEPTION_ACCESS_VIOLATION_EXEC

Community Beginner ,
Jun 09, 2012

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bug reported: https://bugbase.adobe.com/index.cfm?event=bug&id=3210091

Add mine to the dozen or so (and growing) threads reporting similar after "upgrade" to newest Flash 11.3.300.257

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Flash Player 11.3.300.257 crashes Firefox 13 EXCEPTION_ACCESS_VIOLATION_EXEC

Community Beginner ,
Jun 09, 2012

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bug reported: https://bugbase.adobe.com/index.cfm?event=bug&id=3210091

Add mine to the dozen or so (and growing) threads reporting similar after "upgrade" to newest Flash 11.3.300.257

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Adobe Employee ,
Jun 09, 2012

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Union_Thug, does disabling protected mode resolve this problem for you?

How do I disable Flash Player's protected mode for Firefox?

Chris

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Community Beginner ,
Jun 09, 2012

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Thank you Chris. I have uninstalled Flash 11.3 & reinstalled 11.2.202.235. I will attempt the workaround suggested in your reply & post the results but am reluctant  to employ this as a permanent solution-- disabling a security enhancement as a FIX? Don';t think so... Switching to Chrome 19 as default browser.

Regards,

U_T

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Community Beginner ,
Jun 09, 2012

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Reinstalled 11.3.300.257 and after crashing upon Flash verification, I'm happy to report Firefox appears to be working "normally"-- Go figure?  Added crash report (reinstall_Flash.zip) here: https://bugbase.adobe.com/index.cfm?event=bug&id=3210091

No need for workaround.

Message was edited by: Union_Thug--spelling

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Adobe Employee ,
Jun 09, 2012

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Glad to hear it's working.  I didn't mean to suggest that disabling protected mode was a solution, just a test to see if it was involved with your crash.  Thanks for adding the bug report!

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New Here ,
Jun 10, 2012

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Sorry to bump into this thread and all but flash player crashes on me on firefox 13. I had adblock plus as an addon could that be a problem? :S

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New Here ,
Jun 10, 2012

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I am having the same problems that these other 2 posters are experiencing. I keep getting popups saying that my Flash Player and the plugin for Firefox has crashed or stopped working.  I am using Vista Home Premium 64-bit desktop PC and I am using Firefox 13 as my browser.

These problems did not occur until this last update for Flash.

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New Here ,
Jun 10, 2012

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New Here ,
Jun 11, 2012

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I have did that like 4 times! and still a flash player crash.. and this crash didn't happen before the update.. 😕 I highly believe it is a bug in flash player.. ;/

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New Here ,
Jun 11, 2012

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I believe it's a bug in this newest Flash update.

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Explorer ,
Jun 11, 2012

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the same here for me:

...this looks as a "less silent" crash when I close FF I see the silent crash in the "pending crash" folder and... >windows vista crash report< tells me:

Nome evento problema:     BEX

  Nome applicazione:     plugin-container.exe

  Versione applicazione:     13.0.0.4535

  Timestamp applicazione:     4fc8de63

  Nome modulo con errori:     NPSWF32_11_3_300_257.dll_unloaded

  Versione modulo con errori:     0.0.0.0

  Timestamp modulo con errori:     4fc821fc

  Offset eccezione:     64f99903

  Codice eccezione:     c0000005

  Dati eccezione:     00000008

  Versione SO:     6.0.6002.2.2.0.768.3

  ID impostazioni locali:     1040

  Informazioni aggiuntive 1:     27dd

  Ulteriori informazioni 2:     b76caa7c2627bab0b68e16f682ad848f

  Ulteriori informazioni 3:     ff08

  Ulteriori informazioni 4:     4fae96fb14b9fa70f5513f6819ad1b00

==>>> very important:

disabling protection mode in flash 11.3, all is ok!!!

no crash (because > no additional processes in task manager _flashplugin_-- that conflict with container ,) I guess, the new flash processes let firefox to not close (better: to not find!!) the container.exe> crash of the container after closing firefox.

I added my dump.zip repost PLUS this message from windows that quotes the container and the flash plugin.

By setting protected mode to 0 looks like an temporarly workaround.

https://bugzilla.mozilla.org/show_bug.cgi?id=747683

https://bugbase.adobe.com/index.cfm?event=bug&id=3210025

=> reset firefox to the defaults offers no valid resolution!

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Community Beginner ,
Jun 11, 2012

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I'm getting these same silent crashes in Windows 7 Pro 64bit w/ FF13 if I run Flash with Protected Mode enabled.  All my videos and everything played fine so I never suspected anything.  I have quite a number of them in about:crashes

For now, I've set Protected Mode = 0 in that mms.cfg file.

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Adobe Employee ,
Jun 11, 2012

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@booky_6403 and coolmichaelrocks - we are trying to get a handle on the different issues users are encountering and because yours doesn't seem to be resolved by any recommendations here... may i ask that you start your own threads so we can follow up individually?  please post your crash log links to mozilla.

if you do a about:crashes in the url bar, they should be prepended with "bp-" for the ones submitted.  we can then review them and move on from there.  thanks...

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New Here ,
Jun 11, 2012

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Thanks libflashplayer.so.

I have started a new thread and I hope that I have submitted the link right. I'll be waiting to hear back from you as to what my next steps should be.

Thank you.

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Community Beginner ,
Jun 12, 2012

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Spoke too soon. FF crashing, not responding, etc...

Switching to Chrome, buh bye Firefox after MANY years.

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Adobe Employee ,
Jun 12, 2012

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i use firefox exclusively, unless i'm otherwise testing.  there's no reson to switch just yet.

we are seeing different reports.  there is a known incompatibility with the real plugin.  you could try uninstalling the real player, if you have it installed, to see if this is your issue.

reference:

http://helpx.adobe.com/flash-player/kb/crash-leaving-browser-page-flas h.html

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New Here ,
Jun 12, 2012

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Flash updated today (v. 11.3.300.257), and crashing left and right on Firefox 14. Never had a problem before. Been using FF/Flash combo for years. Other specs: Win7/64 fully loaded.  Please fix! Thanks.

**Edit: No real player installed on this unit.

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New Here ,
Jun 11, 2012

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Pls fix it. I had this problem for 3 days on Win7 64bit FF13.

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New Here ,
Jun 12, 2012

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I just downloaded Flash 11.3.300.257 and am running Firefox 13 as we speak.  I have Win7 SP1 64 bit and have not encountered one error yet....and I've tried multiple sites.  From many reports, this seems to be isolated with Vista and Win7 running protected mode, but XP seems to be unaffected.  Is XP affected by this reported problem and is Adobe going to release anything formally on their bulletin site regarding the affected platforms?  .......Or.....is this a Firefox 13 issue with incompatability between it and the new Adobe Flash Player update?

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Adobe Employee ,
Jun 12, 2012

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We're still actively investigating problems.  I've updated the troubleshooting FAQ (see below) with new information and steps.  We're also in the process of updating public tech notes available on adobe.com.

Since many of these problems are related to the new Protected Mode in Firefox, XP will not be affected because the Protected Mode feature is not available on this platform.

How do I troubleshoot Flash Player's protected mode for Firefox?

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New Here ,
Jun 12, 2012

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After a doing a test installation of Flash Player 11.3.300.257 to about 10 PCs in our Win7 64-bit environment, we have experienced Firefox hanging and acting unresponsively on nearly every one of these PCs, whenever opening a website with Flash content.

We are using Firefox 10.0.5 ESR so this issue is not only on Firefox 13. Setting ProtectedMode=0 appears to remove the problem.

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New Here ,
Jun 14, 2012

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disabling the realplayer plugin worked for me. if you have realplayer installed, try (in firefox) going to tools, addons, extensions, and disale the realplayer one

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Explorer ,
Jun 21, 2012

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11,3,300,262 installed

the changelog please,

because I still notice the issue: ff loses the focus when you open a tab with flash the first time!

??!!

thanks.

PS: at the moment no audio problems

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Explorer ,
Jun 21, 2012

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hi,

=> if you open a tab with flash WHILE the flash processes and container are active in the task manager, no problem

=> if you open a tab with flash when the process are NOT present more in the task manager, you go the defocus in ff!

please consider my report  and tell mozilla too, becuase i am unable to open another bug in bugzilla thanks.

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Adobe Employee ,
Jun 21, 2012

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Thanks schützenkönig, do you have a bug number that I can reference for the focus issue?

For others users continuing to run into stability problems with Firefox, we've just released a new version of Windows Flash Player for Mozilla Firefox, Netscape, Opera and other browsers.  Please give it a try and let us know how it works for you.

6/21/2012 - Windows Flash Player Update

Download here: http://get.adobe.com/flashplayer

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Community Beginner ,
Jun 21, 2012

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Thank you Chris, I will update & see how it goes...

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Explorer ,
Jun 21, 2012

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Ok, Chris, thank you for your reply.

I guess that the bug in bugzilla should be filed yet...

but you know now:

no focus issues when you see the processes in task manager. ok.

after a while, when the processes disappear from task manager, when you first open a tab with flash (YT or other sites), then FF looses the focus. (flash 300.262 too. no issues with protedtedmode OFF

No idea...perhaps Mozilla will fix this issue (as happened with the silent crash, thanks to FF 13.0.1 ? and the changes added inthe container's code?)


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Community Beginner ,
Jun 21, 2012

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Chris Campbell wrote:

Thanks schützenkönig, do you have a bug number that I can reference for the focus issue?

For others users continuing to run into stability problems with Firefox, we've just released a new version of Windows Flash Player for Mozilla Firefox, Netscape, Opera and other browsers.  Please give it a try and let us know how it works for you.

6/21/2012 - Windows Flash Player Update

Download here: http://get.adobe.com/flashplayer

Update to 11.3.300.262, along with resetting FF about:config settings to default & disabling hardware acceleration appears to have solved the crashing issue described in my OP, many thanks to all involved.

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Explorer ,
Jun 21, 2012

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Union,

(ok, my problem regards the focus only),

but please take care: a lot of people dont want to disable acceleration in ff, otherwise all the fonts become very bad (unreadable). In some configurations FF's acceleration is strongly *needed*

Union, do you are noticing the focus issue in FF, when the flash/container processes disappear from task manager?

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Community Beginner ,
Jun 21, 2012

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@schützenkönig: Focus issue not present on my laptop.

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Explorer ,
Jun 21, 2012

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hey, with or without processes in task manager? or booth situations?

this were the first time I hear this good news.

all people that I know have this issue (with protection mode ON, and processes cloased in task).

Chris, if you want it may be of some interess to read the dxdiag from my pc and from the Uniomn's laptop well?

(via PM obviously

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New Here ,
Jun 21, 2012

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I still have a problem on like youtube and sites.. when you have protection mode enabled.. if you click on out of the flash content on the touchpad synaptics (I have latest driver from acer).. and i can't scroll like unless i like click a button on the page or switch tab and back to the youtube one.

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Adobe Employee ,
Jun 21, 2012

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I've learned that the focus issue is a known bug and we've been able to reproduce it.  I'll link your bug to our internal bug so you should be updated when we fix it.

Have you run into any other stability problems with the new release?

Thanks,

Chris

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Explorer ,
Jun 22, 2012

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well done chris!

no stability problems. vista32 sp2.

ff 13.0.1.

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New Here ,
Jun 22, 2012

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No Stability problems here.

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Community Beginner ,
Jun 22, 2012

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Chris,

Other than the focus issue as others have reported, I've had no problems with 11.3.300.262 so far. Win 7 Pro/SP1 64-bit.

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Explorer ,
Jun 23, 2012

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!!!!!

Hey Chris,

here my first crash: flash crash (feedback has been sent)

http://www.youtube.com/watch?v=Xsn1-R6SPDI&feature=related

http://www.youtube.com/watch?v=DKw1jn_CJWA&feature=relmfu

http://www.youtube.com/watch?v=svXr03P1i6M&feature=relmfu

http://www.youtube.com/watch?v=gt1lY9HAdFE&feature=related

http://www.youtube.com/watch?v=DOmFcKiHPgM&feature=plcp

http://www.youtube.com/watch?v=VsobYN4etCo&feature=plcp

http://www.youtube.com/watch?v=5vazpLHPB-w&feature=plcp

1) open all these videos

2) workaround: change video quality to get all the videos buffering in pause mode.

3) all the videos are ready for watching.  flash plugin RAM : 800MB!

4)

http://www.youtube.com/watch?v=DOmFcKiHPgM&feature=plcp

play this video. full screen mode.

5)

then, after a few seconds, move the pointer to return to the beginning

=> 6) the video exit the full screen mode > expanded mode with a " ! " in the video window.

7) flash plugin does crash

8)

send the feedback

9) reload all the videos. now the flash ram = 400MB!!!

never seen a flash crash in the past, even if I did open 15 YT videos 1080p.!!

please watch these reports:

crash: bp-e3b86a68-f646-4136-ba96-77f212120623

crash: bp-8d7717ae-0af2-4486-8a05-ab39f2120623

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Explorer ,
Jun 24, 2012

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hey what happens??

now the second crash!!

only 2 tab with flash.

crash: bp-ff2276ae-6c4b-4d75-909d-bae662120624

no no no, also I can to tell you that until 11.3. 300.257 I did not notice these crashes , never seen!

=> 300.262 is poor for me.

300.257 ok, but 300.262 very bad.

I had one crash in ONE YEAR, nnow 2 crashes in 2 days....

today I received this info from windows:

(crash after selecting the tab with YT).

astonished, very astonished...

I'm worried about the future, because the latest flash causes damage...

I hope this log mayu to help you.

Nome evento problema:APPCRASH
  Nome applicazione:FlashPlayerPlugin_11_3_300_262.exe
  Versione applicazione:11.3.300.262
  Timestamp applicazione:4fe20fae
  Nome modulo con errori:NPSWF32_11_3_300_262.dll
  Versione modulo con errori:11.3.300.262
  Timestamp modulo con errori:4fe21212
  Codice eccezione:c0000005
  Offset eccezione:00490fb1
  Versione SO:6.0.6002.2.2.0.768.3
  ID impostazioni locali:1040
  Informazioni aggiuntive 1:fd00
  Ulteriori informazioni 2:ea6f5fe8924aaa756324d57f87834160
  Ulteriori informazioni 3:fd00
  Ulteriori informazioni 4:ea6f5fe8924aaa756324d57f87834160

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Explorer ,
Jun 24, 2012

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why 300.257 worked fine and 300.262 is very bad??

I cannot understand....

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Explorer ,
Jun 24, 2012

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perhaps I understood

the ram!

never seen that 7 tabs = 800Ram flash.exe

> crash

reload the pages:

the same 7 tabs = 400mb Ram > no crash.

how does flash 300.262 handle the ram??

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Explorer ,
Jun 24, 2012

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Interesting finds.  Personally, I never open up more than one video at a time, and don't have the courage to test to see if I can make something crash.  Crashes make me freak out, which is why I'm so glad that Mozilla, working with Adobe, was able to quickly  find a fix for the ones I initially reported.

I'm wondering if you've tried enabling/disabling "hardware acceleration" both for Firefox and Flash Player, to see if there's a difference in the amount of RAM consumed. I would assume that enabling hardware acceleration would transfer some of the load to your graphics card, but don't know exactly how it's supposed to work.

I have hardware acceleration disabled for both Firefox and Flash Player, and so far, I've encountered no problems--knock wood.  In fact, disabling hardware acceleration in Firefox finally cured a problem I was having in which drop-down menus that over-hung the Windows Task Bar would leave their image on the Task Bar after they had been closed out!  (Prior to that, the only way to clear it was to click on the "show desktop" button in the far right corner of the Task Bar)

Ortho_Fan

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Explorer ,
Jun 24, 2012

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hi, thanks .

sorry for my fast reply...

I am busy now

acceleration ON in firefox (I need it   due tothe fonts

and acceleration ON in flash.

video 1080p = 3-6-9-3-4-% cpu load. good

today. 3 tabs YT (testerday 10: this is normal eh

300MB ram of flash.exe > crash by selecting the tab with yt.

reload alla the tabs> 130MB ram only > no crash.

due to the font, I NEED to mantain the FF acceleration ON, otherwise I should switch to other browser

but....you know...for long years I had NOT problem with my settings!!!

(except the silent crash resolved by ff13.0.1). never crash here.

never crash with 300.257.

=> crash with 300.262!!!! this is very annoying

acceleration always ON in ff and flash since flasj 10.2!!

. so...I guess that this is due to flash 300.262.

do you agree?

best,

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Community Beginner ,
Jun 24, 2012

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I have hardware acceleration disabled for both Firefox and Flash Player, and so far, I've encountered no problems--knock wood.  In fact, disabling hardware acceleration in Firefox finally cured a problem I was having in which drop-down menus that over-hung the Windows Task Bar would leave their image on the Task Bar after they had been closed out!  (Prior to that, the only way to clear it was to click on the "show desktop" button in the far right corner of the Task Bar)

Turning off "Show Shadows Under Menus" in Windows 7 Performance Settings -> Visual Effects solved the drop-down menus and context menus leaving junk on the Window Borders and such. Here's the Firefox bug on that: https://bugzilla.mozilla.org/show_bug.cgi?id=610713 That's if you don't want to turn off Hardware Acceleration in Firefox.

Did finally get an actual plug-in crash while running NASCAR RaceView after an hour or more: https://crash-stats.mozilla.com/report/index/c45a2cb6-80b9-425a-a590-4da852120624

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Explorer ,
Jun 24, 2012

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My opinion:

ff13.0.1 did resolve the silent crash.

11.3.300.257 no problems (except for the focus). I was happy.

Other people did continue to experience flash crahes. therefore adobe released 300.262 (for fixing what kind of crashes?? surely NOT the silent crashes which were already resolved.)

releasing 300.262 adobe introduced some "amelioraments" which introduced some crashes on my system, because since november I dont noticed a "real" flash crash, with 262 I have flash crash with the message posted above.

downgrading to 257 all is ok.

so I wait to read what Chris think about.

thaks. best,

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Explorer ,
Jun 24, 2012

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Mr. Headrick wrote: "Turning off "Show Shadows Under Menus" in Windows 7 Performance Settings -> Visual Effects solved the drop-down menus and context menus leaving junk on the Window Borders and such"

Many thanks!  Another mystery  solved.   I've only had this PC, an HP Omni 220-1125, since April, and at least once or twice a week I'm faced with a "NOW WHAT!!!"   (If I could only get someone to tell me why OSDManager.exe periodically takes up 99 percent of my CPU when I start or re-boot my PC, I'd be in my glory.  Even the OEM doesn't have a clue at this point.)

I saved what you wrote for future reference, should I start to have problems with "hardware acceleration" disabled.  If anything, Firefox seems to work better without it--some sites load faster, etc.-- and Flash Player is working okay, so I'll leave things as they are, for now. 

This makes me wonder if some of the other possible  bazillion combinations of Windows personalization settings is having an impact on the performance of Flash Player.  I'd say it's probably very likely.

Again, thanks.

Ortho_Fan

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Explorer ,
Jun 26, 2012

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we will see what think the devs about my crash reports...

in the meantime,

https://support.mozilla.org/en-US/forums/contributors/708470

2 installer? the good (for expert) and the bad installer (for other people in the adobe official website)?

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