Flash Player 11.3.300.257 Keeps Crashing On Mozilla Firefox 13

New Here ,
Jun 12, 2012

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I recently updated my flash player to 11.3.300.257 and whenever I put video in full screen on twitch.tv, my flash player keeps crashing.

I'm using Mozilla Firefox 13 & Windows 7 32-Bit.

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Flash Player 11.3.300.257 Keeps Crashing On Mozilla Firefox 13

New Here ,
Jun 12, 2012

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I recently updated my flash player to 11.3.300.257 and whenever I put video in full screen on twitch.tv, my flash player keeps crashing.

I'm using Mozilla Firefox 13 & Windows 7 32-Bit.

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Jun 12, 2012 0
Adobe Employee ,
Jun 12, 2012

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Hi Dannee3,

We'd like to get more information from you.  Could you take a look at this FAQ to see if any of the proposed solutions help?  We'd also love to get a bug report from you.

How do I troubleshoot Flash Player's protected mode for Firefox?

Thanks,

Chris

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Jun 12, 2012 1
New Here ,
Jun 12, 2012

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I'm also having problems with the new Adobe Flash Player 11.3.300.257 on 2 separate machines.

Machine 1 - AMD, Windows 7 x64

Machine 2 - Intel, Windows 7 x64

Both machines using Firefox 13

I'll submit any logs you need and I'll also try the FAQ solution.

Bug report submitted: Bug  3212592

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Jun 12, 2012 0
New Here ,
Jun 13, 2012

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I am having the same issue as the other two. After the upgrade youtube videos would not play and and Flash player keeps crashing.

I rolled back the Flash Player and I don't have the problem. But I like to stay updated.

Machine 1 - AMD, Windows 7 x32

Machine 2 - Intel, Windows 7 x32

Both machines using Firefox 13

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Jun 13, 2012 0
New Here ,
Jun 13, 2012

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Guys, i think there is a serious problem with your latest update since a lot of people seem to have this problem. My Firefox crashes all the time (with windows 7 x64 and on my x32 as well) on youtube and a lot of other websites. I hope there will be an update to fix that soon.

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Jun 13, 2012 0
New Here ,
Jun 13, 2012

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I tried everything apart from creating a new account. Nothing was successful.

Bug 3213280

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Jun 13, 2012 0
New Here ,
Jun 13, 2012

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I too seem to have problem like this. I tried the test videos linked to the other thread (http://forums.adobe.com/message/4489708#4489708) and while I had no problem with sound, the video would freeze every few seconds. Sometimes the audio will cut off for few seconds before it continues and video will still be frozen. After the video has compleatly loaded, these problems seem to disappear. Trying to play other videos and I get same result, sometimes the flash player even crashes. My problem is not limited to Youtube though. Some ads that use flash tend to crash the player too. I have tried everything on FAQ with no success.


Windows 7 x64

Firefox 13.0

Flashplayer 11.3.300.257

EDIT:

Something I forgot to mention. While firefox has problems with videos, IE 9 works just fine.

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Jun 13, 2012 0
New Here ,
Jun 13, 2012

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As I posted on my buffering thread, which is presently being ignored, Firefox 13 is for some reason loading two copies of the Flash Player plugin.  Maybe this is related to the problem?

http://i59.photobucket.com/albums/g314/BruceMangosteen/misc/FF2FP.jpg

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Jun 13, 2012 0
New Here ,
Jun 13, 2012

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Wilbur, have you tried to remove the other one? To see what happens?

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Jun 13, 2012 0
New Here ,
Jun 13, 2012

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Which one is "the other one"?    Seriously no, I didn't because I didn't know which one to remove.

BTW, I also note that their write-up on the new protected mode talks about there being two processes, but them being INSIDE the plugin-container process.  Clearly they are not in my machine.  Not sure how many are inside the plugin-container, never thought to look in there for more of the li'l rascals.

BTW, I also notice that IE only fires up one visible Flash Player plugin process, that I can see anyway.  Yet the write-up says there should be two.  Wonder how many of THOSE there are, and where? 

Edit:  Just downloaded procexp and looked.  There are two plugin containers listed in there too.  Not sure if that means I have 4 running, 2 inside and 2 outside, or that the 2 outside are the only ones? 

Frankly, I don't like debugging somebody else's software as much as I like debugging my own.

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Jun 13, 2012 0
New Here ,
Jun 13, 2012

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It seems that no matter which one you remove, it will remove both. Could it be that Firefox should fire up only one visible plugin process, just like IE, but for some reason they are both are fired up?

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Jun 13, 2012 0
New Here ,
Jun 13, 2012

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Actually, if I understood their explanation correctly, we shouldn't see ANY of these processes outside of the plugin-container process.  I used the same software they used, procexp (Process Explorer).  Please see this screen shot:

procexp1.JPG

It clearly shows two plugin processes outside of plugin-container, and seems to show two more inside it.  Not sure if this is related to how Task Manager and Process Explorer display things though.

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Jun 13, 2012 0
Adobe Employee ,
Jun 13, 2012

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Hi,

The additional FlashPlayerPlugin_11_3_300_257.exe processes are normal, and introduced by the Flash Player Protected Mode feature in Flash Player 10.3 for Firefox on Windows Vista and higher.

If you're interested in the technical details, there's a great explanation here: http://blogs.adobe.com/asset/2012/06/inside-flash-player-protected-mode-for-firefox.html

Flash Player 11.3 also extends support for Hardware Acceleration to a larger pool of GPUs than we supported previously.


First, I'd recommend working through the Video troubleshooting guide:

http://helpx.adobe.com/flash-player/kb/video-playback-issues.html

If disabling hardware acceleration solves the crashes that you're seeing, I'd recommend updating your video card drivers.  If you're still seeing instability, we definitely want to know about it. 

The best way to surface the issue is to file a bug here: http://bugbase.adobe.com/.  Include the output of debugdiag.  (Start > Run > type debugdiag [Enter])

If you're still seeing instability after that, and you're on Windows Vista or higher, try the Flash Player Protected Mode troubleshooting guide:

http://forums.adobe.com/thread/1018071?tstart=0

Adobe is aware of two crashes related to Flash Player Protected Mode that have surfaced in the field.  One happens silently when exiting a tab or the browser (Firefox writes a log, but that's all you should notice), and the other displays a crash dialog notifying you that Flash Player has crashed.  This crash occurs infrequently when using complex Flash content in many open tabs simultaneously.  This may be seen on start-up, if the browser is restoring a bunch of already-open tabs.

We are working diligently to debug and resolve those crashes with the Mozilla engineering team.

If you continue to experience issues after working through these troubleshooting guides, please let us know.  Including the crash logs from Firefox (c:\Users\<you>\AppData\Roaming\Mozilla\Crash Reports\pending) would be very helpful.

Thanks!

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Jun 13, 2012 0
New Here ,
Jun 13, 2012

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Well, as I said in my post, the tech article you linked, which I skimmed, shows those two processes as being inside the plugin-container process.  My screen shot does not show that, it shows them outside the plugin-container process. 

Concerning the troubleshooting, I am actually shooting a problem with MLB.com and have two threads open on it.  However, I am reading other threads hoping to pick up clues.  BTW, my lapper is less than a year old and is kept updated, so I don't think I have any driver problems, especially with the video.

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Jun 13, 2012 0
Adobe Employee ,
Jun 13, 2012

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Yeah, I saw that thread.  Someone is going to have to debug it to figure out what's happening.


The best way to get things rolling is to file a bug over at http://bugbase.adobe.com/, and post the bug number over in the relevant thread.

Also, in Process Monitor, click Tools > Process Tree to see the correct visualization.

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Jun 13, 2012 0
New Here ,
Jun 13, 2012

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Jerome, thanks for acknowledging that somebody from Adobe needs to investigate what I am reporting.  I believe you guys are a professional and well-run organization and will take my efforts seriously.

I tried your suggestion about selecting "Process Tree" in procexp and that worked.  Thanks for clearing that up.

I seem to have gotten some other responses to my postings.  I'll read those before launching the bug report process.

Thanks again for your reply.

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Jun 13, 2012 0
New Here ,
Jun 14, 2012

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On my pc too after install adobe flash player last update ,pages like youtube videos draging up and squezing also it over crashes when using  more than 1 tabs on one plays music on other looking on other pages...

11.3.300.257 update IT COULD BE USEFULL IF ADMINISTRATORS AND FLASH TEAM REALISE NEW UPDATE TO FIX THOSE BUGS.

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Jun 14, 2012 0
Community Beginner ,
Jun 13, 2012

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I also have the same crashes

Machine 1 - AMD, Windows 7 x64 firefox 13

Flashplayer 11.3.300.257

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Jun 13, 2012 0
New Here ,
Jun 13, 2012

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I have the same issue here.  Intel Windows 7 x32.  Firefox 13.0

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Jun 13, 2012 0
New Here ,
Jun 13, 2012

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I've been having the same problem and I had a window pop up on Firefox and said that the Real Player plugin was causing problems and asked me if I wanted to disable it.  When I did and restarted Firefox, the flash player started working.

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Jun 13, 2012 0
New Here ,
Jun 14, 2012

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Same problems here (no video on certain sites, Youtube seems fine; Audio is present). Here are some things that WON'T work on my machines (Windows 7 64 bit, Flash 11.3.300.257, FF 13.0 and Ubuntu 11.10; no Real Player Plugin on any of the machines)

- Disabling the protected mode in the mms.cfg file --> DOESN'T WORK

- Disabling all add-ons and extensions (except Flash and shockwave)--> DOESN'T WORK

- Creating a test profile in FF 13--> DOESN'T WORK

- Checking OOPP in FF (dom.ipc.plugins.enabled is set to true and dom.ipc.plugins.enabled.npswf32.dll  is non existant).--> DOESN'T WORK

The only time it works is when FF runs in Safemode with all Add-Ons and Plugins disabled, however if it runs in normal mode and Add-ons and Extensions are disabled by hand it still doesn't work.

And here's what I WON'T DO:

- Creating a new Windows Profile (no thanks)

- Reseting FF (I have no interest in downloading and installing all my Extensions again)

- Rolling back to an earlier version of Flash or FF for that matter

- Updating my graphics driver (Flash worked with the graphics driver before and should work with that version as well).

- Using IE 9 (I'm too used to FF by now, why should I go back).


That's what I WILL DO:

- Disabling automatic updates on both Flash and FF

- Getting Chrome

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Jun 14, 2012 0
Adobe Employee ,
Jun 14, 2012

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If starting Firefox in safe-mode resolves the problem, there's a conflict between Flash Player and one of the Add-Ons/Extensions that you have installed. 

Knowing what you have installed would be super helpful in narrowing down the possibilities for us.  Also, this is pretty painless.

In firefox, go to: about:support

Click Copy to Clipboard

Paste it into a reply.


Doing the same for about:plugins (you'll have to hit Ctrl-A, Ctrl-C to copy there), would also be super helpful.

Thanks!

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Jun 14, 2012 0
New Here ,
Jun 15, 2012

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EDIT: you won't see my flash plugin below cuz i disabled it

Thanks for all the tips and here's my paste from about:plugins. I don't have an about:support though (i'm of course having the same issues). Any chance of just an update to flash to  resolve this seemingly widespread bug that renders firefox unusable?

Enabled plugins

Find more information about browser plugins at mozilla.org.

Find updates for installed plugins at mozilla.com/plugincheck.

Help for installing plugins is available from plugindoc.mozdev.org.


Java Deployment Toolkit 7.0.50.255

File: npdeployJava1.dll
Version: 10.5.1.255
NPRuntime Script Plug-in Library for Java(TM) Deploy
application/java-deployment-toolkit

Java(TM) Platform SE 7 U5

File: npjp2.dll
Version: 10.5.1.255
Next Generation Java Plug-in 10.5.1 for Mozilla browsers
application/x-java-appletJava Applet
application/x-java-beanJavaBeans
application/x-java-vm

application/x-java-applet;version=1.1.1

application/x-java-bean;version=1.1.1

application/x-java-applet;version=1.1

application/x-java-bean;version=1.1

application/x-java-applet;version=1.2

application/x-java-bean;version=1.2

application/x-java-applet;version=1.1.3

application/x-java-bean;version=1.1.3

application/x-java-applet;version=1.1.2

application/x-java-bean;version=1.1.2

application/x-java-applet;version=1.3

application/x-java-bean;version=1.3

application/x-java-applet;version=1.2.2

application/x-java-bean;version=1.2.2

application/x-java-applet;version=1.2.1

application/x-java-bean;version=1.2.1

application/x-java-applet;version=1.3.1

application/x-java-bean;version=1.3.1

application/x-java-applet;version=1.4

application/x-java-bean;version=1.4

application/x-java-applet;version=1.4.1

application/x-java-bean;version=1.4.1

application/x-java-applet;version=1.4.2

application/x-java-bean;version=1.4.2

application/x-java-applet;version=1.5

application/x-java-bean;version=1.5

application/x-java-applet;version=1.6

application/x-java-bean;version=1.6

application/x-java-applet;version=1.7

application/x-java-bean;version=1.7

application/x-java-applet;jpi-version=1.7.0_05

application/x-java-bean;jpi-version=1.7.0_05

Silverlight Plug-In

File: npctrl.dll
Version: 5.1.10411.0
5.1.10411.0
application/x-silverlightnpctrlscr
application/x-silverlight-2

iTunes Application Detector

File: npitunes.dll
Version: 1.0.1.1
iTunes Detector Plug-in
application/itunes-pluginThis plug-in detects the presence of iTunes when opening iTunes Store URLs in a web page with Firefox.

Adobe Acrobat

File: nppdf32.dll
Version: 10.1.3.23
Adobe PDF Plug-In For Firefox and Netscape 10.1.3
application/pdfAcrobat Portable Document Formatpdf
application/vnd.adobe.pdfxmlAdobe PDF in XML Formatpdfxml
application/vnd.adobe.x-marsAdobe PDF in XML Formatmars
application/vnd.fdfAcrobat Forms Data Formatfdf
application/vnd.adobe.xfdfXML Version of Acrobat Forms Data Formatxfdf
application/vnd.adobe.xdp+xml Acrobat XML Data Packagexdp
application/vnd.adobe.xfd+xmlAdobe FormFlow99 Data Filexfd

Microsoft Lync 2010 Meeting Join Plug-in

File: npMeetingJoinPluginOC.dll
Version: 4.0.7577.4087
Microsoft Lync 2010 Meeting Join Plug-in
application/vnd.microsoft.communicator.ocsmeeting4.0.7577.4087*

2007 Microsoft Office system

File: NPOFF12.DLL
Version: 12.0.4518.1014
Office Plugin for Netscape Navigator
application/x-msoffice1212.0.4518.1014*

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Jun 15, 2012 0
Adobe Employee ,
Jun 15, 2012

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Thanks for the feedback.

I don't see anything in plug-ins that would be likely to cause this.  I'm curious about the list of Extensions though, which is found under about:support

What version of Firefox are you running?

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Jun 15, 2012 0
New Here ,
Jun 15, 2012

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Hi Jeromie,

I’m running firefox 13, I guess it’s set to automatically update. I found the extensions under tools and then add-ons?

I can’t seem to copy and pace them into this email. There is something called Adobe DLM which seems to be disabled. I haven’t sent you the plug-in list so think you’re getting me mixed up. I would gladly do so but can’t find a way of doing so without typing them all. I just hope you find a simple fix soon!

Thanks.

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Jun 15, 2012 0
New Here ,
Jun 15, 2012

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hey Jeromie, thanks for repsonding.

I dont see anything that says about:support under troubleshooting information, unless that's not where i'm supposed to be looking. I'm using 13.0. Under troubleshooting info there is this:

Extensions

     

     

       

         

           

              Name         Steelhead Mobile Certificate Manager

           

           

              Version      1.0.3

           

           

              Enabled     false

           

           

              ID             SteelheadMobileCertificateManager@riverbed.com

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Jun 15, 2012 0
Adobe Employee ,
Jun 18, 2012

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If you type "about:support" no quotes in the address bar of Firefox and hit enter, you should get the magic diagnostic page that I'm talking about.

about_support.jpg

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Jun 18, 2012 0
New Here ,
Jun 19, 2012

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I just signed up to let you know that I am also having the same problem ie Adobe Flash Player crashing intermittently.

Windows 7 x64

Firefox 13.0.1

Flashplayer 11.3.300.257

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Jun 19, 2012 0
New Here ,
Jun 20, 2012

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Yeah....I just read thru all of these posts and I am looking for a solution to this Adobe Flash Player crashing issue.I'm not really 'angry' about it or anything....I just want to know that Adobe is working on a solution and it will be available in "X" days..if you really don't want us to go back to the downgraded version, I would certainly try to get out sooner than later of course.  I'm just looking for information....

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Jun 20, 2012 0
New Here ,
Jun 20, 2012

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Same problem here.  Two laptops running Firefox 13 have been having issues with Adobe 9 crashing on a fairly regular basis (once every hour or so) over the past couple of days. 

Message says that "Adobe Flash Player 11.3 r300 has crashed".

Hopefully, the technies at Adobe and Firefox will get it sorted pretty soon.

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Jun 20, 2012 0
New Here ,
Jun 20, 2012

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Just a followup - since I've been back on 11.2 my flash has been 100% stable.  There is definitely something up with 11.3

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Jun 20, 2012 0
Adobe Employee ,
Jun 20, 2012

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Thanks for your note.

We're working diligently in collaboration with Mozilla on fixing the remaining stability issues, but cannot comment publicly about a specific future release date.  Please know that we're working hard to get a fix into the community.  We also want to make sure that this fix does not introduce new problems.  This means that we both need to identify and fix the problem, as well as conduct extensive certification testing.  We're  testing candidate builds now, but may need to iterate if we identify any newly-introduced issues during that testing.  Once we have a fix available, we'll definitely be making announcements in the forums.

If you have a set of steps that always results in a crash, please share those with us now.  We have a couple consistently reproducible cases which are fixed, but more examples of consistent crashes will be really helpful in terms of validating our fix, or identifying additional issues that need to be investigated.

Please know that our goal is to always release a high-quality product, and that we spend a great deal of time and energy ensuring that we test across as wide an array of hardware and software configurations as possible while continuing to bring Flash developers a modern generation of capabilities for creating beautiful, engaging and compelling experiences in your favorite browser.  We apologize for any inconvenience, and are working hard to bring you a stable, secure and enjoyable experience.

While we conduct extensive testing on every new release (there were 2 private and 3 public beta releases for Flash Player 11.3 that spanned months, in addition to daily stability testing on our end that did not expose the issues that you are currently experiencing), there is a near-infinite number of combinations of operating systems, hardware and drivers in the field in addition to a steady pace of new technology.  We do our best to ensure that our releases are stable, and constantly refine and invent new testing techniques to ensure that we release the highest-quality products possible.

If you need to revert to a previous version temporarily, that's okay.  Please make sure that you always download Flash Player directly from Adobe to ensure that you're getting an authentic product.

Here's a guide on how to revert to a previous version:

http://forums.adobe.com/message/4506372#4506372

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Jun 20, 2012 0
New Here ,
Jun 20, 2012

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Thank you for the confirmation.

As far as reproducing the crash - on my system, it just didn't work at all, I sometimes saw a flash of black background before the white screen, no audio - no controls, nothing. 

Windows 7 x64 - Current on all updates

AMD Radeon HD 6800 Series video card, all drivers updated and current.

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Jun 20, 2012 0
Adobe Employee ,
Jun 20, 2012

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Tazz, do you have RealPlayer installed?

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Jun 20, 2012 0
Adobe Employee ,
Jun 20, 2012

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Can you try disabling hardware acceleration?  There are instructions in the video troubleshooting guide, here (you can skip all of the other stuff):

http://helpx.adobe.com/flash-player/kb/video-playback-issues.html

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Jun 20, 2012 0
New Here ,
Jun 20, 2012

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I disabled the RealPlayer plugin - no change.  I did all the other suggestions in the prior posts. 

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Jun 20, 2012 0
Adobe Employee ,
Jun 20, 2012

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Taz - You actually have to do more than just disable the plugin within Firefox.  You need to turn off a preference within RealPlayer itself.  In case you haven't done this, here are the steps:

  1. Launch RealPlayer
  2. Click the RealPlayer icon in the upper left corner of the window and choose Preferences.
  3. Choose Download & Recording from the left hand panel
  4. Uncheck "Enable Web Download & Recording for these installed browsers"
  5. Click OK and close RealPlayer
  6. Restart Firefox

Video that walks you through the steps: http://www.youtube.com/watch?v=oQbu0k0rPwc&feature=youtu.be&hd=1&html5=1

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Jun 20, 2012 0
New Here ,
Jun 20, 2012

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I don't have any specific examples but I have been watching the Eurocup via ESPN's website stream (ESPN3.com or WatchESPN.com).

As the game in question loads, the app crashes... it may crash several times but other times i just reload and things are fine.   I do not have RealPlayer installed.

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Jun 20, 2012 0
Adobe Employee ,
Jun 20, 2012

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Do you see the problem persist if you disable Hardware Acceleration?

There are instructions in the video troubleshooting guide -- you can skip the other stuff:

http://helpx.adobe.com/flash-player/kb/video-playback-issues.html

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Jun 20, 2012 0
New Here ,
Jun 20, 2012

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Chris Campbell - that actually did work - first time I've seen more than just disabling the plugin.  I was just doing it in the browser.  I have 11.3 installed and working now.

Are there plans to fix the incompatability or are you leaving that up to RealPlayer, or was it by design?

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Jun 20, 2012 0
Adobe Employee ,
Jun 20, 2012

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The Real Player incompatibility will be up to Real to address.  Both Adobe and Mozilla have communicated this problem to them.

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Jun 20, 2012 0
New Here ,
Jun 21, 2012

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Jerome,

Since the time that you replied to my comment, I have not noticed any significant issues (I have not made any changes).

I will get the occassional crash here and there but a reloading will eventually work (I haven't been able to replicate crashes).

I am running Firefox 14 beta on Win 7 Ultimate Service Pack 1 on a P4 3 Ghz and 1 GB or RAM.

My Firefox privacy settings are set to not store anything in the history folders and also to avoid website tracking requests.

My Flash storage settings are set to the 2nd option (Ask me before allowing new sites to store .....).  I used to have it set to the 3rd option but I had an issue with one website that wouldn't load account info after logging in using that setting.

Firefox has had issues in the last few releases with memory leaks and I suspect that there is an issue here again with the browser but none the less I think the Adobe issue has been minimal for me (I do not have an Real products installed).

For now I have installed the Flash update released today.

I will post again in a few days and let you know I've experienced any crashes what so ever.

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Jun 21, 2012 0
New Here ,
Jun 25, 2012

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So far smooth sailing for me using the latest patch (no crashes to speak of).

Running 32-bit Win 7 Ultimate SP1 on a P4 3Ghz using 1GB RAM.

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Jun 25, 2012 0
New Here ,
Jul 20, 2012

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HELP I KEEP TRING TOO DOWNLOAD 11.3 FLASH PLAYER AN I GET SO FAR THEN I GET THIS INTERNET EXPLORER WITH A RED DOT ???? HOW CAN I GET THE FLASH PLAYER TOO INSTALL??? HELP

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Jul 20, 2012 0
New Here ,
Jul 28, 2012

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i will try this, Thanks

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Jul 28, 2012 0
New Here ,
Jun 14, 2012

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Chrome, sounds like a plan!  Very disappointed, was so used to firefox; using IE as a temporary measure now 😞

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Jun 14, 2012 0
New Here ,
Jun 14, 2012

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I'm having the same problem since updating to Flash 11.3.300.257, I can't remember the last time FF crashed on me before this but I've had four or five crashes this morning since flash updated.

AMD Windows 7 x32 Firefox 13.0 Flash 11.3.300.257

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Jun 14, 2012 0
New Here ,
Jun 14, 2012

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Thanks google chrome with adobe flash player works like a charm , even

broswing is much more faster and i was able to aply it individual for me i

dont know why i didn't know it till now Thanks again

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Jun 14, 2012 0