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Flash Player 20.0.0.267 - ActiveX Embedding Issue

Adobe Employee ,
Dec 30, 2015

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We've received reports from customers that indicate problems embedding the Flash Player ActiveX control into non-browser applications with our 12/28 release (version 20.0.0.267). This can be manifested by either white or black screens where the Flash content should be displayed or COM errors and exceptions.

We're investigating these reports with the highest priority.  We apologize to those effected by this inadvertent change in behavior and we hope to make a solution available as soon as possible.  I'll be keeping this thread updated with the latest findings and will continue to provide updates on a regular basis.

For those impacted, please see the bug reports below if you'd like to add your comments to our investigation.

Bug#4103235 - Black Screen on launch of pc desktop flash programs

Bug#4103282 - Flash Player Update broke my Screensavers

Updates

January 2, 2016 -

Adobe made available Flash Player ActiveX 20.0.0.270 for Windows XP through Windows 7.  This update was pushed out automatically via our auto update system and most customers should have received the update by January 3rd.  The update was also made available for manual install from https://get.adobe.com/flashplayer

January 5, 2016 -

Microsoft has updated Flash Player 20.0.0.272 ActiveX for Windows 10.  This update, KB3133431, has been made available to Windows 10 users via the Windows Update mechanism.


January 5, 2016 (#2)

I've heard from Microsoft that Flash Player 20.0.0.272 for Windows 8.x systems will be updated on January 12th.  This coincides with Microsoft's scheduled "patch Tuesday" updates.

January 12, 2016

Microsoft has made Flash Player 20.0.0.272 available for Windows 8.x systems.  This update, KB3133431, has been made available to Windows 8.x users via the Windows Update mechanism.

January 19, 2016

Flash Player has been updated to address three remaining issues impacting our customers.  This update, details found in our release announcement, is available for all platforms except Windows 8.x and Windows 10 ActiveX.  We expect Windows 8.x and Windows 10 to be updated in our scheduled release in February (2/9/16).

Thanks,

Chris

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Flash Player 20.0.0.267 - ActiveX Embedding Issue

Adobe Employee ,
Dec 30, 2015

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We've received reports from customers that indicate problems embedding the Flash Player ActiveX control into non-browser applications with our 12/28 release (version 20.0.0.267). This can be manifested by either white or black screens where the Flash content should be displayed or COM errors and exceptions.

We're investigating these reports with the highest priority.  We apologize to those effected by this inadvertent change in behavior and we hope to make a solution available as soon as possible.  I'll be keeping this thread updated with the latest findings and will continue to provide updates on a regular basis.

For those impacted, please see the bug reports below if you'd like to add your comments to our investigation.

Bug#4103235 - Black Screen on launch of pc desktop flash programs

Bug#4103282 - Flash Player Update broke my Screensavers

Updates

January 2, 2016 -

Adobe made available Flash Player ActiveX 20.0.0.270 for Windows XP through Windows 7.  This update was pushed out automatically via our auto update system and most customers should have received the update by January 3rd.  The update was also made available for manual install from https://get.adobe.com/flashplayer

January 5, 2016 -

Microsoft has updated Flash Player 20.0.0.272 ActiveX for Windows 10.  This update, KB3133431, has been made available to Windows 10 users via the Windows Update mechanism.


January 5, 2016 (#2)

I've heard from Microsoft that Flash Player 20.0.0.272 for Windows 8.x systems will be updated on January 12th.  This coincides with Microsoft's scheduled "patch Tuesday" updates.

January 12, 2016

Microsoft has made Flash Player 20.0.0.272 available for Windows 8.x systems.  This update, KB3133431, has been made available to Windows 8.x users via the Windows Update mechanism.

January 19, 2016

Flash Player has been updated to address three remaining issues impacting our customers.  This update, details found in our release announcement, is available for all platforms except Windows 8.x and Windows 10 ActiveX.  We expect Windows 8.x and Windows 10 to be updated in our scheduled release in February (2/9/16).

Thanks,

Chris

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Dec 30, 2015 3
Adobe Employee ,
Dec 31, 2015

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We now have a test build available (link below) for those that would like to test it out.  We're still investigating two unrelated issues (sound bug and a Windows 10 ActiveX issue with Skype and other applications) but we believe this release will address the embedding issue that customers have reported.  Please feel free to leave a comment letting us know how this change impacts your workflow.

Flash Player ActiveX for Windows XP - Windows 7  (will not work with Windows 8 or Windows 10)

Edit:  Removed link.  Please download Flash Player 20.0.0.270 from https://get.adobe.com/flashplayer

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Dec 31, 2015 4
Contributor ,
Dec 31, 2015

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When running the File the result is:

The installation encountered errors:

Your Microsoft Internet Explorer browser includes the latest version of the Adobe Flash Player built-in.  Etc, etc....

No option to install the new Beta

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Dec 31, 2015 0
Adobe Employee ,
Dec 31, 2015

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I'm sorry, I should have been more specific.  This installation is for Windows 7 and below.  Windows 8 and 10 customers will require updates from Microsoft directly.

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Dec 31, 2015 0
Contributor ,
Dec 31, 2015

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When will that be available as we have thousands of customers seriously upset at us.

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Dec 31, 2015 1
New Here ,
Dec 31, 2015

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Our testing showed the your test build fixed our problem - bug #4103282 submitted by Ron Floyd.

Please let us know as soon as possible when this update will be available publicly so we can alert our customers.

Thank you!

-David Buxton

Director of Development

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Dec 31, 2015 0
Community Beginner ,
Dec 31, 2015

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Hi Chris Campbell,

The latest test build of flash version 20.0.0.268 solved our issue. Can you please confirm if this build can be released to production by today 1st Jan 2016.

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Dec 31, 2015 1
New Here ,
Jan 01, 2016

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20.0.0.268 solve the white screen issue of our application.

would you please release it to Windows Update ASAP?

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Jan 01, 2016 0
Community Beginner ,
Jan 01, 2016

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Thank you for this.

When will it be released as an automatic update?

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Jan 01, 2016 0
Community Beginner ,
Jan 01, 2016

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I installed ActiveX version 20_0_0_268 on Windows 7. Works fine now (no white screen anymore!).

Thanks.

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Jan 01, 2016 0
Contributor ,
Jan 01, 2016

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Need this fix for Windows 10 ASAP. Customers are threatening to ask for refunds. Needless to say that would cripple our business if not bankrupt us. Since all the products we use are Adobe (Captivate, Edge Animate, Flash Professional, Etc.) we do hold Adobe responsible for our company's troubles.

Please fix the mess you made and next time before releasing an update do some cross platform checks (at least between your own products) like any serious software company would.....

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Jan 01, 2016 0
New Here ,
Jan 07, 2016

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Hi.

KB3132372 is the one who talked to mentions about the error.

When you run the swf was created in ActionScript 3.0, the sound is repeated infinitely in your browser(IE, chrome...).

Flash Player has been installed the resolve KB3133431 on Windows10 with respect to failure.

But the problem has not been solved.

And Windows7 does not have KB3132372. Windows7, there will be still the same error.

Flash Player20.0.0.270 and Air20 was installed. But...

Because of this error is a big complaint has been filed to the company.

If you want a swf with an error, you can send by e-mail.

wait answers.

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Jan 07, 2016 0
Adobe Employee ,
Jan 07, 2016

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Unfortunately the sound issue is different than what we've fixed in the current release on Windows. 

I'm hopeful I'll have a test build that I'll be able to make available on this thread (and the sound related threads) that will allow you to test our current fix for the sound specific problem.  If everything cooperates, I should have something available to test by the end of day tomorrow (1/8).

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Jan 07, 2016 0
New Here ,
Jan 07, 2016

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Questions to the MS community, but did not get an answer yet.

Can I tell you a mail in MS partners to resolve the error?

I want to give you, or send an swf with errors by email.

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Jan 07, 2016 0
Adobe Employee ,
Jan 08, 2016

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We've released a new beta of Flash Player that we believe fixes the following two bugs:

  • Bug 4101067‌ - “Unable to play local swf files in Flash Player 20 using 'file' protocol”
  • Bug 4098809 - “VB6 Fusion Charts not loading in Flash Player”

If you've been impacted by one of these bugs, please try the beta out and let us know if it helps or you see other issues.

We still have one critical sound bug (Bug 4103304‌ - “Timelines with multiple layers are unable to stop playing sound”) that we are currently working to resolve.  We had hoped to get a test build out today but our internal testing found that we hadn't fully solved the problem.  We're actively working on a new fix and I'm hopeful I'll have something to try in a few days.

Thanks,

Chris

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Jan 08, 2016 0
New Here ,
Jan 12, 2016

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The Beta works now, i can start movies and other flash stuff...

BUT the fu*ing RAM issues when it starts playing a flash in the browser...

flash runs up to 2GB and more and then crashes firefox whit overload -.-

my system:

Win7 Ultimate 64bit

32GB Ram

bla bla bla

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Jan 12, 2016 0
New Here ,
Jan 12, 2016

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It works fine now, it starts local activex based applications. I Apologize for messages, I've been rude but you know, three days spending time trying to fix this problem, it is not so pleasant.

Flash64_20_0_0_279

windows 7 64bit

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Jan 12, 2016 0
Adobe Employee ,
Jan 12, 2016

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We have a new test build that we believe fixes the following three bugs:

  • Bug 4101067 - “Unable to play local swf files in Flash Player 20 using 'file' protocol”
  • Bug 4098809 - “VB6 Fusion Charts not loading in Flash Player”
  • Bug 4103304 - “Timelines with multiple layers are unable to stop playing sound”

If you've been impacted by one of these bugs, please try the this build out and let us know if it helps or if you see other issues.  The link below contains installers for both Mac and Windows, ActiveX, NPAPI, and PPAPI.

Flash Player Build 20.0.0.286

Thanks,

Chris

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Jan 12, 2016 2
New Here ,
Jan 13, 2016

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After the Win7 install Flash player 20.0.0.286 has been resolved in a Flash error.

There are not dead yet, but win10 IE errors.

Win7, Win10 both have all the updates. I would like to know the reason for the error in the living Win 10.

Can I distribute the full version 20.0.0.286 and when?

2016-01-14 09 05 59.jpg

flash player activex errors Win10 .

"The installed IE browser contains the latest version of flash player. If a new version of the flash player can be used to display the window update notifications."

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Jan 13, 2016 0
Adobe Employee ,
Jan 13, 2016

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For Windows 8.x and Windows 10 users, you will receive all Flash Player ActiveX updates directly from Microsoft (through KB installers or from the Windows Update service.)  ActiveX installers downloaded from Adobe will not work on these operating systems.

We've verified that the Windows 8.x installs can now be downloaded from Windows Update.

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Jan 13, 2016 0
Adobe Employee ,
Jan 14, 2016

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Please note that the update to Windows 8.x that chris.campbell mentions in post 58 is for 20.0.0.272, and not 20.0.0.286.  Microsoft released 20.0.0.272 for Windows 10 on 05-Jan but did not release it for Windows 8.x at that time.  They released 20.0.0.272 for Windows 8.x on 12-Jan, patch Tuesday.

As chris.campbell mentions in post 53, build 20.0.0.286 was released as a test build for our users to verify the 3 bugs he mentions in that post.

Unfortunately, this discussion thread, which was originally about one topic, has been conflated with multiple topics and it is now difficult, at best, to keep track of issues.

--

Maria

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Jan 14, 2016 0
New Here ,
Jan 01, 2016

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Build 20.0.0.268 solves the white screen issue in our application on Windows versions below Win8/Win10.

Please advise when will this 268 be pushed (clients are fuming) and also when will MS push a Windows Update to include this to fix Win8/Win10.

This potentially solves today's issue (or will soon) but, more importantly, how can we as vendors trusting in Adobe and Flash become comfortable that we won't be surprised again, and again, and again...

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Jan 01, 2016 0
Community Beginner ,
Jan 01, 2016

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Thanks Adobe, for taking so much time and effort for others to be creative and put love in their products, while some using their skills to decay and steal from someone else.

These days even Microsoft is violating peoples privacy with Windows 10.

Have a good day!

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Jan 01, 2016 0
Adobe Employee ,
Jan 01, 2016

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Hi all,

We are working on getting the new build deployed very soon.  I'll update this thread when the build has been released.

--

Maria

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Jan 01, 2016 0
Explorer ,
Jan 01, 2016

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Jan 01, 2016 0
Community Beginner ,
Jan 01, 2016

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Hi Maria,

All adobe staff is saying the new build will be released soon from last two days but nobody giving the exact date when they will release it. This flash issue already impacted lot of our business. You guys just released your buggy version of flash on 28th December and went for vacation. We are the people who are struggling from then and still today we did not get the fix in production. Please let us know when will you release the fix in production.

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Jan 01, 2016 0
New Here ,
Jan 01, 2016

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I can confirm Flash Player 20.0.0.268 Active X embedded into a C# .NET WinForm can now "load" swf movies from "http://" based URLs and also from the local disk using an absolute path (C:\\xxx\xxx\movie.swf) However, attempting to load a SWF using the "file:///" protocol doesn't seem to work. Lucky, I don't load movies this way...

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Jan 01, 2016 0
Adobe Employee ,
Jan 02, 2016

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We're in the process of pushing out an update to Flash Player ActiveX for Windows XP through Windows 7 (Flash Player 20.0.0.270).  We haven't forgotten about Windows 8 and 10 users and we're working closely with Microsoft to get an update out to these systems as quickly as possible.  We will update this thread with additional details as soon we learn when the Windows 8 and 10 updates will be made available.

If you are using Windows XP, Windows Vista, or Windows 7, please see the details below on the update process.

If you have opted into the automatic update mechanism for Flash Player, you will receive an update automatically and silently within the next 24 hours.  No additional steps are required on your part.  You can verify that you have auto updates turned on by going into your "Flash Player (32-bit)" control panel in the Windows Control panel and selecting the Updates tab.  Make sure that "Allow Adobe to install updates (recommended)" is selected.

Alternatively, you can also download Flash Player directly by visiting https://get.adobe.com/flashplayer with Internet Explorer.

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Jan 02, 2016 0
Explorer ,
Jan 02, 2016

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Chris, version 20.0.0.270 either does not fix the Bug#4101067 - Unable to play local swf files in Flash Player 20 using 'file' protocol

Please check this bug ASAP, there are hundreds of thousands users affected.

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Jan 02, 2016 0
Adobe Employee ,
Jan 02, 2016

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Hi ivanp61579321,

We are aware of this issue and I understand that it's impacting customers.  You are correct, the fix we pushed today fixed just the embedding issue.  I'll work on getting an update for you (and others) ASAP and add a comment to the bug report.

Thanks,

Chris

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Jan 02, 2016 0
Explorer ,
Jan 04, 2016

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Hi Chris,

Is there any news on Bug#4101067 - Unable to play local swf files in Flash Player 20 using 'file' protocol?

I've reported it 3 weeks ago; there are more than 80 votes and 70 notes. Customers are asking for refunds.

Regards,

Ivan

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Jan 04, 2016 0
New Here ,
Jan 03, 2016

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hi,please fix the memory leak problem,Bug#4101176 - Memory use keeps increasing,a lot of users can not play our game online. Thank you!

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Jan 03, 2016 0
Adobe Employee ,
Jan 04, 2016

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@eko.huang and @ivanp61579321‌,


It's probably best to begin a new thread for unrelated issues as this thread is for the embedding bug in 20.0.0.267.

--

Maria

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Jan 04, 2016 0
Explorer ,
Jan 04, 2016

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Jan 04, 2016 0
New Here ,
Jan 04, 2016

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Jan 04, 2016 0
Adobe Employee ,
Jan 04, 2016

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@ ivanp61579321,

That existing thread is the most appropriate location to post comments for that issue.  Chris receives emails on every single post to the forums so he would receive a notification on a new post to that thread.

@eric.mulvihill

I'm not sure if there is an existing thread on that issue.  A great majority of the threads since 20.0.0.267 was released where due to the embedding bug it introduced.  Feel free to start a new thread.  However, I do see that your bug has been looked at by QE and is in the triage queue to be reviewed further.

Conflating disparate issues in one thread results in confusion and should be avoided as much as possible.


--

Maria

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Jan 04, 2016 0
Community Beginner ,
Jan 04, 2016

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I'm trying to verify on a Windows 7 machine that the 20.0.0.270 fix resolves our issue.  Only problem is that the update to 20.0.0.270 was automatically pushed to the machine prior to verifying that things were broken!  How can I revert back to 20.0.0.267 in order to do proper before/after testing of this issue?  Ideally I want to see things broken using 20.0.0.267 and then working properly under 20.0.0.270.

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Jan 04, 2016 0
Adobe Employee ,
Jan 04, 2016

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Hi dnovak1961,


20.0.0.267 for ActiveX is not currently posted publicly.  For your verification purpose, I have uploaded the EXE & MSI to Shared Files - Acrobat.com‌.  You will first need to uninstall 20.0.0.270 using the standalone installer (see Uninstall Flash Player for Windows) and then install the previous version.  After verifying the behaviour install the new version.

Please reply back after you have finished your verification.


Thank you.

--

Maria

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Jan 04, 2016 0
Community Beginner ,
Jan 04, 2016

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Thank you @m_vargas for that download link.  I was able to successfully uninstall 20.0.0.270 and replace it with 20.0.0.267, but I was unable to verify the issue being reported by our customers.  In fact, further testing has shown that our issue (a crash) only happens under Windows 10.  Is anybody else reporting crashes tied to 20.0.0.267 only under Windows 10?  I ask because I want to have some measure of confidence that the pending 20.0.0.270 update (when deployed by Microsoft for Windows 10) will indeed fix our issue.  Any insights are appreciated.

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Jan 04, 2016 0
Adobe Employee ,
Jan 04, 2016

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Hi dnovak1961,

Your customers are encountering another issue (ActiveX crash on Win10) that we're also working with Microsoft on.  We hope to see an update to Flash Player for this Windows 10 issue pushed to customers sometime this week.  It's definitely a high priority for both Adobe and Microsoft.

Thanks,

Chris

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Jan 04, 2016 2
Community Beginner ,
Jan 04, 2016

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Thanks for the updates.  The latest version (20.0.0.270) is working for our Windows 7 users, but apparently we have a lot more Windows 10 users than I expected.  Our support lines are overwhelmed with thousands of callers who are very frustrated so any new news is helpful in calming the nerves of angry clients.  Please continue to keep us informed of any updates.

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Jan 04, 2016 1
Community Beginner ,
Jan 05, 2016

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Chris -- thanks for the update.  I indeed hope that this is the highest priority for both Adobe and Microsoft as we have thousands of customers currently impacted and this has gone on now for nearly a week!  The sooner the better on pushing a fix.

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Jan 05, 2016 0