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flash player 20.0.0.286 has crashed (Firefox 43.04, IE 11.096.181.24)

Community Beginner ,
Jan 21, 2016 Jan 21, 2016

After updating Flash yesterday (Win 7 Pro SP1) Firefox and IE crash and freeze with "Shockwave Flash is busy or not responding..."  ...Out of the blue!?

[Shockwave Flash 20.0 r0}

Even on the Adobe Web Site!  Troubleshoot Flash Player games, video, or audio| Windows

Flash Plugin has crashed.png

What can fix this?

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New Here ,
Feb 03, 2016 Feb 03, 2016

Having the same problem. Would also like some help..

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Adobe Employee ,
Feb 03, 2016 Feb 03, 2016

Hi,

Please follow below steps:

go to below link;

Adobe - Flash Player

check if you have latest FP version installed.Use the latest FP and browser version ans see if the issue comes.

Thanks

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New Here ,
Feb 04, 2016 Feb 04, 2016

I have the latest version installed (and even reinstalled FP) but it did not work. I just get the same 'AFP stopped working' message.
Hopefully this will be fixed in the next update in a week or so.. thanks for the reply.

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New Here ,
Feb 04, 2016 Feb 04, 2016

This issue is also happening with me.

Adobe Player version: 20.0.0.286
Firefox version: 44.0
If I go to the about page for Adobe Flash then Adobe Flash crashes.

Adobe - Flash Player

I would expect that if the Adobe Flash player crashes on Adobe's Flash page then the problem is with Adobe Flash and not my browser. Pepper Flash in Chrome works without issue. This issue does not happen with Adobe Player version 20.0.0.286 in Internet Explorer.

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New Here ,
Feb 05, 2016 Feb 05, 2016

I have found a method to mitigate this issue.

1) Leave Shockwave Flash 20.0.0.286 enabled.

2) Disable Primetime Content Decryption Module provided by Adobe Systems, Incorporated.

I can now play my Flash games and watch video that needs Flash without issue.

More about the Primetime Content Decryption Module can be found below.

Adobe Primetime Help

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Adobe Employee ,
Feb 05, 2016 Feb 05, 2016

Hi,

Could you please update your Firefox version and verify if the issue still exist.

Thanks

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New Here ,
Feb 05, 2016 Feb 05, 2016

Per one of my comments above.

Adobe Player version: 20.0.0.286

Firefox version: 44.0

Firefox version 44.0 is the latest version so it is impossible for me to update.

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Adobe Employee ,
Feb 06, 2016 Feb 06, 2016
LATEST

I could upgrade to 45.0b2

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