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flash player 27 crashed on IE11 WIN7SP1

New Here ,
Oct 24, 2017 Oct 24, 2017

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after installing the latest version of flash player ,turnning and closing tabs became very slow,sometimes even "iexplore.exe" halted or it shows "运行不正常的加载项或恶意加载项导致 Internet Explorer 关闭此网页",(sorry i'm a chinese,not ware of what it should be in english).

the os is win7sp1(simplified chinese) , re-installed with the MSDN original ISO file , just updated ie to version 11 , without any hotfix or external sofiware.

in order to prove the problem was caused by flash player 27 , i also try the original ie8 and ie10 ,but the issues still.

finally i have no idea but to install the older version 26 which ran very compatibly!

have ADOBE realized this issues?hope it'll be solved quickly!

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Adobe Employee ,
Oct 24, 2017 Oct 24, 2017

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Thank you for reporting the issue; however, there's not sufficient detail to investigate effectively.

Please see the following guide on how to report a crash or error:

https://helpx.adobe.com/flash-player/kb/report-flash-player-crash.html

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New Here ,
Nov 08, 2017 Nov 08, 2017

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Hi,  I can't create a bug report.  the Add Bug button is greyed out.  Can you please review the crash log file?

https://files.acrobat.com/a/preview/2bf3e349-85f4-4635-84f9-c97c7eddf155

Thank you,

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Adobe Employee ,
Nov 08, 2017 Nov 08, 2017

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Have you tested with the latest beta?  (Flash Player 27.0.0.180)

It has more changes than Flash Player 27.0.0.183, and likely contains the fix to any of the recent, commonly reported crashes.

You can get it here: http://www.adobe.com/go/flashplayerbeta

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New Here ,
Nov 09, 2017 Nov 09, 2017

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Hello

I have the same issue with flash 27.0.0.183, 27.0.0.170 and also beta 27.0.0.180, with Internet 11 (11.0.9600.18816) and win7 sp1

Nom de l’application défaillante IEXPLORE.EXE, version : 11.0.9600.18817, horodatage : 0x59b18749

Nom du module défaillant : unknown, version : 0.0.0.0, horodatage : 0x00000000

Code d’exception : 0xc0000005

Décalage d’erreur : 0x00000008

ID du processus défaillant : 0x1b94

Heure de début de l’application défaillante : 0x01d359436ed14beb

Chemin d’accès de l’application défaillante : C:\Program Files (x86)\Internet Explorer\IEXPLORE.EXE

Chemin d’accès du module défaillant: unknown

ID de rapport : f47dcf31-c536-11e7-88fb-5ce0c52c0bd1

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Adobe Employee ,
Nov 09, 2017 Nov 09, 2017

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Unfortunately, this doesn't tell me anything useful.  I need an actual crash dump in order to understand what the problem is.

Please see the following guide on reporting a crash:

Report a Flash Player crash or error

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Adobe Employee ,
Nov 09, 2017 Nov 09, 2017

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Yeah, this is the same issue as FP-4198686.  You can confirm with our beta build.  http://www.adobe.com/go/flashplayerbeta/

The fix for this will ship on Tuesday, as part of the normal Patch Tuesday release.

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Adobe Employee ,
Oct 25, 2017 Oct 25, 2017

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Hi,

27.0.0.183 fixes the crash and is now available.

Please go to get.adobe.com/flashplayer to download the latest version.

We can't speak as to when Microsoft (Win 8.x/10 for Edge/IE) would release the update.

Thanks!

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New Here ,
Oct 31, 2017 Oct 31, 2017

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Hi,

we have the same issues (2000 clients) with flash 27 and even 27.0.0.183 did not fix it!

The only workaround so far is using flash 26, which is kind of tricky because of the downgrade check.

Kind Regards,

sboba

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Adobe Employee ,
Oct 31, 2017 Oct 31, 2017

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Have you tested with the last beta (27.0.0.180)? It has several dozen changes that are not included in 27.0.0.183.


If not, please grab it here, and see if it resolves your problem:
http://www.adobe.com/go/flashplayerbeta/

If the issue persists, there's a good chance that we don't know about it, or have enough detail to resolve it.

The best thing you could provide would be a publicly accessible link and instructions on how to reproduce the problem.

Short of that, a crash dump would be helpful.

Thank you for reporting the issue; however, there's not sufficient detail to investigate effectively.

Please see the following guide on how to report a crash or error:

https://helpx.adobe.com/flash-player/kb/report-flash-player-crash.html

Thanks!

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New Here ,
Nov 02, 2017 Nov 02, 2017

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Hi,

the error already occured in version 27.0.0.170 and it seems like any flash content is causing it. It is 100% reproducable.

We already excluded any possible other reason: virus scan, appsense, security policies, firewall denies, ...

Name der fehlerhaften Anwendung: IEXPLORE.EXE, Version: 11.0.9600.18739, Zeitstempel: 0x59547fee

Name des fehlerhaften Moduls: unknown, Version: 0.0.0.0, Zeitstempel: 0x00000000

Ausnahmecode: 0xc0000005

Fehleroffset: 0x00000008

ID des fehlerhaften Prozesses: 0x1240

Startzeit der fehlerhaften Anwendung: 0x01d353b13c93effa

Pfad der fehlerhaften Anwendung: C:\Program Files (x86)\Internet Explorer\IEXPLORE.EXE

Pfad des fehlerhaften Moduls: unknown

Berichtskennung: 87b361aa-bfa4-11e7-a811-4ccc6a55d423

I'll provide a crash report within the next hour.

Kind Regards,

sboba

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New Here ,
Nov 02, 2017 Nov 02, 2017

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Case FP-4198686

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Adobe Employee ,
Nov 09, 2017 Nov 09, 2017

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I updated the bug with details, but this is already fixed.  You can confirm with our beta.  The fix will ship to the public on Tuesday as part of the regularly scheduled monthly update.

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Adobe Employee ,
Nov 14, 2017 Nov 14, 2017

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LATEST

Hi,

27.0.0.187 fixes the crash and is now available.

Please go to get.adobe.com/flashplayer to download the latest version.

Thanks!

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