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Flash Player Autoupdate Not Working On Any Of My Computers

New Here ,
Jun 11, 2012

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Hi there, have several computers on different networks. All Windows 7 (32bit), some installed from scratch, some with a image based solution, all on current Patch Level.

Can't Autoupdate get to work on any of them...

All have Version 11.2.202.235 Installed (and won't update to 11.3.300.257):

1.JPG

mms.cfg:

AutoUpdateDisable=0

SilentAutoUpdateEnable=1

SilentAutoUpdateVerboseLogging=1

The Log ist almost identical on all of the computers:

2012-5-9+10-3-47.539 [error] 1226 1062
=O====== M/11.2.202.235 2012-05-09+10-03-44.091 ========
0000 00000010 S:\winupdate\w7\install_flash_player_11_active_x_32bit.exe  -install
0001 00000020 C:\Windows\system32\FlashPlayerCPLApp.cpl
0002 00000013 C:\Windows\system32\Macromed\Flash\Flash32_11_2_202_235.ocx
0003 00000015 C:\Windows\system32\Macromed\Flash\FlashUtil32_11_2_202_235_ActiveX.exe
0004 00000016 C:\Windows\system32\Macromed\Flash\FlashUtil32_11_2_202_235_ActiveX.dll
0005 00000019 C:\Windows\system32\FlashPlayerCPLApp.cpl
0006 00001024 C:\Windows\system32\FlashPlayerCPLApp.cpl 183
0007 00001024 C:\Windows\system32\FlashPlayerApp.exe 183
0008 00000021 C:\Windows\system32\Macromed\Flash\FlashPlayerUpdateService.exe
0009 00001106
0010 00001106
0011 00001024 C:\Windows\system32\Macromed\Flash\FlashPlayerUpdateService.exe 183
=X====== M/11.2.202.235 2012-05-09+10-03-49.769 ========

2012-5-9+10-3-51.953 [error] 1226 1062
=O====== M/11.2.202.235 2012-05-09+10-03-50.300 ========
0000 00000010 S:\winupdate\w7\install_flash_player_11_plugin_32bit.exe  -install
0001 00000020 C:\Windows\system32\FlashPlayerCPLApp.cpl
0002 00001036 Software\Opera Software/Last CommandLine 2
0003 00001036 Software\Opera Software/Last CommandLine 2
0004 00001036 Software\Opera Software/Plugin Path 2
0005 00001036 Software\Opera Software/Plugin Path 2
0006 00000014 C:\Windows\system32\Macromed\Flash\NPSWF32_11_2_202_235.dll
0007 00000015 C:\Windows\system32\Macromed\Flash\FlashUtil32_11_2_202_235_Plugin.exe
0008 00000017 C:\Windows\system32\Macromed\Flash
0009 00000019 C:\Windows\system32\FlashPlayerCPLApp.cpl
0010 00001024 C:\Windows\system32\FlashPlayerCPLApp.cpl 183
0011 00001024 C:\Windows\system32\FlashPlayerApp.exe 183
0012 00000021 C:\Windows\system32\Macromed\Flash\FlashPlayerUpdateService.exe
0013 00001106
0014 00001106
0015 00001024 C:\Windows\system32\Macromed\Flash\FlashPlayerUpdateService.exe 183
=X====== M/11.2.202.235 2012-05-09+10-03-53.701 ========

2012-6-11+15-0-0.183 [info] 1614
2012-6-11+15-0-0.230 [info] 1615
2012-6-11+15-0-0.293 [info] 1618
2012-6-11+15-0-0.324 [info] 1619 1063
2012-6-11+15-0-0.355 [info] 1614
2012-6-11+15-0-0.371 [info] 1615
2012-6-11+15-0-0.386 [info] 1618
2012-6-11+15-0-0.402 [info] 1608
2012-6-11+15-0-0.402 [info] 1604
2012-6-11+15-0-0.417 [info] 1612
2012-6-11+15-0-0.433 [info] 1620
2012-6-11+15-18-0.220 [info] 1614
2012-6-11+15-18-0.236 [info] 1615
2012-6-11+15-18-0.314 [info] 1618
2012-6-11+15-18-0.329 [info] 1619 1063
2012-6-11+15-18-0.361 [info] 1614
2012-6-11+15-18-0.376 [info] 1615
2012-6-11+15-18-0.392 [info] 1618
2012-6-11+15-18-0.407 [info] 1608
2012-6-11+15-18-0.407 [info] 1604
2012-6-11+15-18-0.423 [info] 1612
2012-6-11+15-18-0.439 [info] 1621
2012-6-11+15-18-0.454 [info] 1620
2012-6-11+15-23-0.44 [info] 1614
2012-6-11+15-23-0.107 [info] 1615
2012-6-11+15-23-0.122 [info] 1618
2012-6-11+15-23-0.169 [info] 1619 1063
2012-6-11+15-23-0.216 [info] 1614
2012-6-11+15-23-0.232 [info] 1615
2012-6-11+15-23-0.232 [info] 1618
2012-6-11+15-23-0.263 [info] 1604
2012-6-11+15-23-0.263 [info] 1608
2012-6-11+15-23-0.294 [info] 1612
2012-6-11+15-23-0.310 [info] 1621
2012-6-11+15-23-0.310 [info] 1620
2012-6-11+15-30-7.806 [info] 1614
2012-6-11+15-30-8.86 [info] 1615
2012-6-11+15-30-8.102 [info] 1618
2012-6-11+15-30-8.118 [info] 1619 1063
2012-6-11+15-30-8.149 [info] 1614
2012-6-11+15-30-8.164 [info] 1615
2012-6-11+15-30-8.180 [info] 1618
2012-6-11+15-30-8.196 [info] 1608
2012-6-11+15-30-8.196 [info] 1604
2012-6-11+15-30-8.227 [info] 1612
2012-6-11+15-30-8.242 [info] 1621
2012-6-11+15-30-8.258 [info] 1620
2012-6-11+15-31-14.698 [info] 1614
2012-6-11+15-31-14.730 [info] 1615
2012-6-11+15-31-14.745 [info] 1618
2012-6-11+15-31-14.761 [info] 1619 1063
2012-6-11+15-31-14.776 [info] 1614
2012-6-11+15-31-14.808 [info] 1615
2012-6-11+15-31-14.808 [info] 1618
2012-6-11+15-31-14.823 [info] 1608
2012-6-11+15-31-14.823 [info] 1604
2012-6-11+15-31-14.839 [info] 1612
2012-6-11+15-31-14.839 [info] 1621
2012-6-11+15-31-14.839 [info] 1620
2012-6-11+15-37-19.801 [info] 1614
2012-6-11+15-37-19.879 [info] 1615
2012-6-11+15-37-19.894 [info] 1618
2012-6-11+15-37-19.910 [info] 1619 1063
2012-6-11+15-37-19.941 [info] 1614
2012-6-11+15-37-19.941 [info] 1615
2012-6-11+15-37-19.941 [info] 1618
2012-6-11+15-37-19.957 [info] 1604
2012-6-11+15-37-19.957 [info] 1608
2012-6-11+15-37-19.957 [info] 1612
2012-6-11+15-37-19.972 [info] 1620

Changing user of the update task to a domain administrator didn't work either....

What can I do?

Thanks!

Werner

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Flash Player Autoupdate Not Working On Any Of My Computers

New Here ,
Jun 11, 2012

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Hi there, have several computers on different networks. All Windows 7 (32bit), some installed from scratch, some with a image based solution, all on current Patch Level.

Can't Autoupdate get to work on any of them...

All have Version 11.2.202.235 Installed (and won't update to 11.3.300.257):

1.JPG

mms.cfg:

AutoUpdateDisable=0

SilentAutoUpdateEnable=1

SilentAutoUpdateVerboseLogging=1

The Log ist almost identical on all of the computers:

2012-5-9+10-3-47.539 [error] 1226 1062
=O====== M/11.2.202.235 2012-05-09+10-03-44.091 ========
0000 00000010 S:\winupdate\w7\install_flash_player_11_active_x_32bit.exe  -install
0001 00000020 C:\Windows\system32\FlashPlayerCPLApp.cpl
0002 00000013 C:\Windows\system32\Macromed\Flash\Flash32_11_2_202_235.ocx
0003 00000015 C:\Windows\system32\Macromed\Flash\FlashUtil32_11_2_202_235_ActiveX.exe
0004 00000016 C:\Windows\system32\Macromed\Flash\FlashUtil32_11_2_202_235_ActiveX.dll
0005 00000019 C:\Windows\system32\FlashPlayerCPLApp.cpl
0006 00001024 C:\Windows\system32\FlashPlayerCPLApp.cpl 183
0007 00001024 C:\Windows\system32\FlashPlayerApp.exe 183
0008 00000021 C:\Windows\system32\Macromed\Flash\FlashPlayerUpdateService.exe
0009 00001106
0010 00001106
0011 00001024 C:\Windows\system32\Macromed\Flash\FlashPlayerUpdateService.exe 183
=X====== M/11.2.202.235 2012-05-09+10-03-49.769 ========

2012-5-9+10-3-51.953 [error] 1226 1062
=O====== M/11.2.202.235 2012-05-09+10-03-50.300 ========
0000 00000010 S:\winupdate\w7\install_flash_player_11_plugin_32bit.exe  -install
0001 00000020 C:\Windows\system32\FlashPlayerCPLApp.cpl
0002 00001036 Software\Opera Software/Last CommandLine 2
0003 00001036 Software\Opera Software/Last CommandLine 2
0004 00001036 Software\Opera Software/Plugin Path 2
0005 00001036 Software\Opera Software/Plugin Path 2
0006 00000014 C:\Windows\system32\Macromed\Flash\NPSWF32_11_2_202_235.dll
0007 00000015 C:\Windows\system32\Macromed\Flash\FlashUtil32_11_2_202_235_Plugin.exe
0008 00000017 C:\Windows\system32\Macromed\Flash
0009 00000019 C:\Windows\system32\FlashPlayerCPLApp.cpl
0010 00001024 C:\Windows\system32\FlashPlayerCPLApp.cpl 183
0011 00001024 C:\Windows\system32\FlashPlayerApp.exe 183
0012 00000021 C:\Windows\system32\Macromed\Flash\FlashPlayerUpdateService.exe
0013 00001106
0014 00001106
0015 00001024 C:\Windows\system32\Macromed\Flash\FlashPlayerUpdateService.exe 183
=X====== M/11.2.202.235 2012-05-09+10-03-53.701 ========

2012-6-11+15-0-0.183 [info] 1614
2012-6-11+15-0-0.230 [info] 1615
2012-6-11+15-0-0.293 [info] 1618
2012-6-11+15-0-0.324 [info] 1619 1063
2012-6-11+15-0-0.355 [info] 1614
2012-6-11+15-0-0.371 [info] 1615
2012-6-11+15-0-0.386 [info] 1618
2012-6-11+15-0-0.402 [info] 1608
2012-6-11+15-0-0.402 [info] 1604
2012-6-11+15-0-0.417 [info] 1612
2012-6-11+15-0-0.433 [info] 1620
2012-6-11+15-18-0.220 [info] 1614
2012-6-11+15-18-0.236 [info] 1615
2012-6-11+15-18-0.314 [info] 1618
2012-6-11+15-18-0.329 [info] 1619 1063
2012-6-11+15-18-0.361 [info] 1614
2012-6-11+15-18-0.376 [info] 1615
2012-6-11+15-18-0.392 [info] 1618
2012-6-11+15-18-0.407 [info] 1608
2012-6-11+15-18-0.407 [info] 1604
2012-6-11+15-18-0.423 [info] 1612
2012-6-11+15-18-0.439 [info] 1621
2012-6-11+15-18-0.454 [info] 1620
2012-6-11+15-23-0.44 [info] 1614
2012-6-11+15-23-0.107 [info] 1615
2012-6-11+15-23-0.122 [info] 1618
2012-6-11+15-23-0.169 [info] 1619 1063
2012-6-11+15-23-0.216 [info] 1614
2012-6-11+15-23-0.232 [info] 1615
2012-6-11+15-23-0.232 [info] 1618
2012-6-11+15-23-0.263 [info] 1604
2012-6-11+15-23-0.263 [info] 1608
2012-6-11+15-23-0.294 [info] 1612
2012-6-11+15-23-0.310 [info] 1621
2012-6-11+15-23-0.310 [info] 1620
2012-6-11+15-30-7.806 [info] 1614
2012-6-11+15-30-8.86 [info] 1615
2012-6-11+15-30-8.102 [info] 1618
2012-6-11+15-30-8.118 [info] 1619 1063
2012-6-11+15-30-8.149 [info] 1614
2012-6-11+15-30-8.164 [info] 1615
2012-6-11+15-30-8.180 [info] 1618
2012-6-11+15-30-8.196 [info] 1608
2012-6-11+15-30-8.196 [info] 1604
2012-6-11+15-30-8.227 [info] 1612
2012-6-11+15-30-8.242 [info] 1621
2012-6-11+15-30-8.258 [info] 1620
2012-6-11+15-31-14.698 [info] 1614
2012-6-11+15-31-14.730 [info] 1615
2012-6-11+15-31-14.745 [info] 1618
2012-6-11+15-31-14.761 [info] 1619 1063
2012-6-11+15-31-14.776 [info] 1614
2012-6-11+15-31-14.808 [info] 1615
2012-6-11+15-31-14.808 [info] 1618
2012-6-11+15-31-14.823 [info] 1608
2012-6-11+15-31-14.823 [info] 1604
2012-6-11+15-31-14.839 [info] 1612
2012-6-11+15-31-14.839 [info] 1621
2012-6-11+15-31-14.839 [info] 1620
2012-6-11+15-37-19.801 [info] 1614
2012-6-11+15-37-19.879 [info] 1615
2012-6-11+15-37-19.894 [info] 1618
2012-6-11+15-37-19.910 [info] 1619 1063
2012-6-11+15-37-19.941 [info] 1614
2012-6-11+15-37-19.941 [info] 1615
2012-6-11+15-37-19.941 [info] 1618
2012-6-11+15-37-19.957 [info] 1604
2012-6-11+15-37-19.957 [info] 1608
2012-6-11+15-37-19.957 [info] 1612
2012-6-11+15-37-19.972 [info] 1620

Changing user of the update task to a domain administrator didn't work either....

What can I do?

Thanks!

Werner

Topics

Download install

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10.1K

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Adobe Employee ,
Jun 11, 2012

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Hi Werner,

Because FP 11.3 was a quarterly release, the silent automatic update will not occur during the typical 24 hour period.  Instead, you will be notified on system restart within 7 days from the last system check.  If you do not restart your system or click "remind me later" you will receive the 11.3 release in 30 days as long as you have the automatic update feature enabled.

Chris

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New Here ,
Jun 11, 2012

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Hi Chris,

thanks for your resond.

So, do I get this right:

Even if in mms.cfg this settings are made:

AutoUpdateDisable=0

SilentAutoUpdateEnable=1

Wih a quarterly release no silent install will take place, but a notification for update will show up?

Thank you very much again!

Werner

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Adobe Employee ,
Jun 11, 2012

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with that setting, a quarterly update will:

prompt for update within 7 days (after reboot on Windows)

silently update after 30 days if the user has not accepted the prompt before then

If a security/hotfix release is made before 30 days, the system will update to that within 24 hours.

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Community Beginner ,
Jun 11, 2012

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Is there another cfg setting that would make the process prompt-free regardless of update type?  That's what I thought we had already with the "Allow Adobe to install updates" setting in the UI, so this distinction between types of updates is surprising and unwanted. I can tell you that our users don't want to see prompts. I'd prefer that Adobe install even a quarterly update sooner rather than later.

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Adobe Employee ,
Jun 11, 2012

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I hear you.  Unfortunately, this ability is not available at this time.  I'd like to recommend opening a new bug report/feature request for this at bugbase.adobe.com.  Once added, please post back with the bug's URL so that other's with the same expectations or needs can vote and comment.

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Community Beginner ,
Jun 11, 2012

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LEGEND ,
Jun 12, 2012

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Thank you for the bug report; you have my vote!

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New Here ,
Jun 12, 2012

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You have my vote, too.

In our environment the users don´t have admin rights so they will never get a message about quaterly updates - in other words they will only be updated after 30 days....

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New Here ,
Jun 12, 2012

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Yes, same here 🙂 Users without admin rights, the popup only will show when a admin logs in.

And 30 days is not an option...

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New Here ,
Jun 18, 2012

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Voting for this now. A truly auto-updating Flash Player (a la Chrome's AU behavior) would be a God send!

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New Here ,
Jun 19, 2012

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So, we have the same issue, sorry for the cross-post, so i'll continue in this thread.

I don't know if i understand Chris' posting correct. If I start the FlashPlayerUpdateService by hand, nothing happens, only this entries are written to the log:

2012-6-14+3-46-1.359 [info] 1614

2012-6-14+3-46-1.359 [info] 1615

2012-6-14+3-46-1.359 [info] 1618

2012-6-14+3-46-1.366 [info] 1608

2012-6-14+3-46-1.366 [info] 1604

2012-6-14+3-46-1.998 [info] 1612

2012-6-14+3-46-1.999 [info] 1621

2012-6-14+3-46-1.999 [info] 1620

There is also no pop-up showing that a new version is available. If I understand the Auto-Updatefeature correct, the version should be updated automatically to the newest one, we have installed at the moment 11.2.202.235 and waiting for the 11.3.x version

Marcus

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New Here ,
Jun 14, 2012

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You got my vote

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