Hi, every time I try to play Zynga games on Facebook, flash player crashes it immediately or it freezes and sticks until the flash has crashed message appears. I always send in the crash reports. I see this question has been asked a lot but I could not find a recent question with tech support. I have Windows XP Professional and have tried on Chrome, Firefox and Opera with the same problems. I am told Chrome works best for Zynga games on Facebook so let's go with Chrome but if you have help for Firefox, I will take it as I would rather use Firefox. I have tried all the self help steps. Checked my version, disabled pepper, allowed for more storage, ensured plug ins are enabled. I did this step as well and got this information:
1 Correct answer
There's a really good chance that this is a graphics driver bug, and yours haven't been updated since 2005.
The auto-detect tool at AMD (they bought ATI a while ago) should give you the current drivers for your graphics hardware:
http://support.amd.com/en-us/download
Let me know how it works out, but I'm guessing this will solve it for you.
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Replies
Hi Jeromie, first, thank you so much for the help!! I'm grateful for the quick response. Went to the link, downloaded what they offered and I got this (see my ss). Any other suggestions? Zynga sent me back a reply with no solution except we are working on it, no time frame, too bad for you blah blah. sigh. They had me video my log in to the game and watched the flash crash and what happens. All that work, no prize. sigh X 2. 
It would be wise to set a system restore point before you install the drivers. This will let you roll back in the event that it makes things worse.
I didn't want to guess either, which is why I recommended the auto-detection tool. I figured I could blame AMD that way. 
A lot of the OEMs buy the chips from the GPU manufacturers, but do custom hardware and drivers. My guess is that's why the auto-detection tool isn't detecting the GPU on your machine. The major GPU manufacturers will only officially support their own branded cards, but it's common for OEMs to license those chipsets and put together cheaper cards with customized drivers and stuff. The OEMs will typically not provide updated drivers for as long as the GPU manufacturers, as there is less margin in it for them...
I'm pretty sure that the choices that you've picked are correct, and match what I looked at when I googled the GPU IDs on the chrome://flash screen that you posted. I wasn't 100% sure that you were using a 32-bit operating system, but 64-bit Windows XP is pretty rare, so it's an excellent bet.
Anyway, if that doesn't work, I don't have a great suggestion for resolving this. The other likely possibility, particularly with some of the more complex games, is that you're just running out of memory. We do some stuff to try and recover when we see that you're getting low on memory, but that has it's own problems, and we need enough time to free stuff in order to avert a crash. If the game allocates a huge amount of memory over what you have available in a really short time, then we're going to crash (safely).
WinXP reached it's end of life in April, and while we still technically support it, we're only going to fix security issues. You can buy a pretty nice laptop with a modern operating system in the $250-500 range at this point, and it would be far more stable than a machine running WinXP. Depending on your needs, some of the ~$200 chromebooks on the market are really impressive for the cost.
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