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Flash player doesn't work

New Here ,
Dec 31, 2019 Dec 31, 2019

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I am trying to run a flash document on the web site of the US Patent and Trademark (https://www.uspto.gov/patents-application-process/search-patents).  I am running the Windows 10 OS and Google Chrome Browser.  When I try to open the link, it tells me that "Adobe Flash Player is Blocked".  I have checked in settings and it is NOT blocked.  I was able to speak to someone at Adobe and they had me download and install the latest version but that did not help.

 

Any suggestions would be appreciated

Dave

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Error, Performance, Product issue

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Most Valuable Participant ,
Jan 01, 2020 Jan 01, 2020

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That page that page does not seem to need Flash. 

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New Here ,
Jan 08, 2020 Jan 08, 2020

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I am not sure what you are looking at but My computer says that it does.  From the web page 

   <https://www.uspto.gov/patents-application-process/search-patents>    I am attempting to open the link   <How to Conduct a Preliminary U.S. Patent Search : A Step by Step Strategy>   (the third line down in the main body of the page) and the message that I get is: "Adobe Flashplayer is Blocked".

 

I am running Windows 10 and using the Google Chrome Browser.  I have looked within Chrome at the settings and you can clearly see that Flash is NOT blocked yet, whenever I attempt to run this link, it says the Flash is blocked: 

 

Chrome Flash Settings.JPG

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Adobe Employee ,
Jan 08, 2020 Jan 08, 2020

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According to your screenshot, Chrome is configured to block Flash content, (edit) which is the default browser setting.  You need to toggle the 'Block sites from running Flash (recommended)' switch to on:

 

Screen Shot 2020-01-08 at 12.00.27 PM.png

 

https://www.uspto.gov/patents-application-process/search-patents itself does not require Flash.  There is no prompt to enable Flash when navigating to this page.

 

https://www.uspto.gov/video/cbt/ptrcsearching/ is the exact link to the content that requires Flash.  Providing this link from the get go would have been preferred and helped facilitate assistance. Alternatively, initially providing the steps to reproduce that were provided in the follow-up comment would have also been helpful.

 

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New Here ,
Jan 08, 2020 Jan 08, 2020

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Thank you very much.  I was misunderstanding the state setting in Chrome.

 

While it appears that you came up with a direct web link to the video material, I am not sure how I can do that.  I was just clicking on the hyperlink provided on the web page.  Your post said that "providing this link form the get go would have been prefered..." but how do I find that link?

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Adobe Employee ,
Jan 08, 2020 Jan 08, 2020

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While it appears that you came up with a direct web link to the video material, I am not sure how I can do that.

 

Clicking the link text (How to Conduct a Preliminary U.S. Patent Search: A Step by Step Strategy) navigates to the page with the Flash content which in turn updates the link/URL in the browser address field.  Also, mousing-over the linked text, without clicking on it displays the link address in the browser status bar located at the bottom of the browser.

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