Locked

Flash Player - Installer is damaged - Mac OS 10.11.6

New Here ,
May 05, 2017 May 05, 2017

Copy link to clipboard

Copied

Hello!

We have been trying for quite some time to install the updated version of Adobe Flash Player to access several important work and personal related pages. When we download the installer, it says that it is damaged, cannot be opened, and asks us to eject the disk image. We called Apple Support and they had us install an earlier version that was for El Capitan, the name of the operating system we are running, but that also was damaged. So we attempted to follow the troubleshooting steps on your website but weren't able to uninstall it because the uninstaller also comes up damaged. We have tried clearing the downloads folder, doing pretty much everything we can think of and the self-support tells us to do. How do we fix this?

Thanks!

TOPICS
Download install

Views

661

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
May 07, 2017 May 07, 2017

Copy link to clipboard

Copied

Hi,

What browser are you using? Could you post a screenshot of the issue you are observing. Please provide Install.log, Adobe_ADM.log, Adobe_GDE.log files from your machine. To get their locations please go through Where do I find the Flash Player installation log on the Macintosh?​ Upload/share the log files once you have taken all the logs and to know how to upload the logs How to share a document link would be helpful.

For now you can try using the offline installer which would be available under "Still having problems section" on Installation problems | Flash Player | Mac page.

Thanks!

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
May 09, 2017 May 09, 2017

Copy link to clipboard

Copied

Using the offline installer worked!!! Thank you!!!

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
May 09, 2017 May 09, 2017

Copy link to clipboard

Copied

El El mar, 9 de may. de 2017 a las 22:24, melisac08 <

forums_noreply@adobe.com> escribió:No hablo ingles

Flash Player - Installer is damaged - Mac OS 10.11.6

melisac08

<https://forums.adobe.com/people/melisac08?et=watches.email.outcome>

marked ridhijain

<https://forums.adobe.com/people/ridhijain?et=watches.email.outcome>'s

reply on Flash Player - Installer is damaged - Mac OS 10.11.6

<https://forums.adobe.com/thread/2312292?et=watches.email.outcome> as

helpful. View the full reply

<https://forums.adobe.com/message/9501276?et=watches.email.outcome#9501276>

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
May 10, 2017 May 10, 2017

Copy link to clipboard

Copied

LATEST

Hi enriquem73164422

To stop receiving email notifications from forums.adobe.com do the following:

  • Click on the arrow next to your avatar.
    Screen Shot 2017-05-10 at 8.08.37 AM.jpg
  • Under Personal, Click on Preferences
    Screen Shot 2017-05-10 at 8.11.09 AM.jpg

  • Turn On/Off each individual set of notifications
    Screen Shot 2017-05-10 at 8.12.49 AM.jpg

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines