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Flash player is not working in chrome how do i fix it?

New Here ,
Sep 26, 2016

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Flash player is not working in chrome.

I have reinstalled chrome and i have selected the option so flash always can run from following this guide Enable Flash Player for Chrome

Still not working. I can watch youtube but not twitch if that helps

This is the PC i'm using Core i7-6850K 3.6GHz 6-Core, GeForce GTX 1080 8GB GAMING X 8G, Define S ATX Mid Tower - My first PC ...

I'm using windows 10 education

How do i get it to work?

@gregk13186206 ,


Thanks for posting that screenshot.  Very helpful.  Yes, indeed the pepflashplayer.dll file should be there.  That is the Flash Player file for Chrome. Please try the following:

  • delete the 23.0.0.166 directory
  • launch chrome and navigate to Flash content
  • does it download and install Flash Player, in the same ~\AppData\Local\Google\Chrome\User Data\PepperFlash directory?

Note: AppData is a hidden directory, if you don't see it see https://support.microsoft.com/en-us/help/14201/windows-show-hidden-files to display hidden files/folders.

We have escalated this to Google and your screenshot will be very helpful.  I'll forward it to them.

--

Maria

<edited to include link to show hidden files/folders>

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Flash player is not working in chrome how do i fix it?

New Here ,
Sep 26, 2016

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Flash player is not working in chrome.

I have reinstalled chrome and i have selected the option so flash always can run from following this guide Enable Flash Player for Chrome

Still not working. I can watch youtube but not twitch if that helps

This is the PC i'm using Core i7-6850K 3.6GHz 6-Core, GeForce GTX 1080 8GB GAMING X 8G, Define S ATX Mid Tower - My first PC ...

I'm using windows 10 education

How do i get it to work?

@gregk13186206 ,


Thanks for posting that screenshot.  Very helpful.  Yes, indeed the pepflashplayer.dll file should be there.  That is the Flash Player file for Chrome. Please try the following:

  • delete the 23.0.0.166 directory
  • launch chrome and navigate to Flash content
  • does it download and install Flash Player, in the same ~\AppData\Local\Google\Chrome\User Data\PepperFlash directory?

Note: AppData is a hidden directory, if you don't see it see https://support.microsoft.com/en-us/help/14201/windows-show-hidden-files to display hidden files/folders.

We have escalated this to Google and your screenshot will be very helpful.  I'll forward it to them.

--

Maria

<edited to include link to show hidden files/folders>

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Browser, Product issue

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312.9K

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Sep 26, 2016 0
Adobe Employee ,
Sep 26, 2016

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I'd like to get a few screenshots from you.  Launch Chrome and do the following:

  • Navigate to chrome://help:  What is the version installed?
  • Navigate to chrome://plugins click the '+Details' link at the top right to display the plugin details
    • Take a screenshot of the Flash Player plugin entry details
  • Navigate to chrome://components and look for pepper_flash).
    • Take a screenshot of the pepper_flash entry details

See How do I attache a screenshot for information on taking and posting screenshot.

Thank you.

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Sep 26, 2016 0
Community Beginner ,
Sep 26, 2016

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I am having the same issue with Flash Player 23 and Chrome.

Keep getting the same error message:  "Couldn't Load Plugin"

I am using Windows 7.

Note:  I am able to play videos on Internet Explorer.  They will not play on Google Chrome.  (I use Google Chrome.)

I have followed your advice from this forum and nothing seems to work:

I have enabled Adobe Shockwave Flash 23 and checked the box:  Always allowed to run.

I have removed and reinstalled Google Chrome.

Nothing seems to work.

Here are my screen shots including the error message I see on many websites & videos:

Couldn

Google Chrome Version.JPGGoogle Chrome Plugins; Screenshot.JPGGoogle Chrome Components; Screenshot.JPG

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Sep 26, 2016 1
New Here ,
Sep 26, 2016

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http://imgur.com/a/Js3Vc

On Mon, Sep 26, 2016 at 5:38 PM, gregk13186206 <forums_noreply@adobe.com>

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Sep 26, 2016 0
Adobe Employee ,
Sep 26, 2016

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@gregk13186206


Please don't post the same issue to multiple topics.  i see your topic at Chrome & Flash Player 23 "Couldn't Load Plugin" error messages; Videos won't play. .  Posting the same thing to multiple topics creates confusion when folks are trying to assist you as they end up assisting you in mulitple locations.  While you may not get a reply right away, posting to multiple locations really doesn't help.    Since you posted your screenshot here, and not at the other topic, I am locking the other topic.

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Sep 26, 2016 0
Adobe Employee ,
Sep 26, 2016

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We are investigating.  Thus far I've been unable to reproduce.

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Sep 26, 2016 0
Community Beginner ,
Sep 26, 2016

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I apologize.  I am new to this forum and was not sure how to post information.

I got an email that stated that my post on this thread was rejected so I started a new thread.

Sorry for the mix up.  I will join in this thread.

Do you have any suggestions for correcting my Flash Player 23 issue with Chrome based on the screen shots I have listed?

Thank you in advance.

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Sep 26, 2016 0
Adobe Employee ,
Sep 26, 2016

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i'm not sure why your post was rejected as there was nothing wrong with it.

I don't have any suggestions for Chrome at the moment, aside from using a browser other than Chrome.  I have escalated the issue and am awaiting a reply. 

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Sep 26, 2016 0
Community Beginner ,
Sep 26, 2016

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Thank you.

Please keep me and everyone else updated when you get an answer/solution.

In the meantime, could you please comment on the following ideas for correcting this FlashPlayer issue.  Some of these ideas have been discussed on your site:

  1. Should I try and possibly install an older version of Flash Player?
  2. I have also suggestions to rename the file:   pepflashplayer.dll        Is this an option?
  3. Could the program "AdBlock" be causing an issue with FlashPlayer?  I have had AdBlock installed on my computer for over a year and never had this problem until the latest FlashPlayer update.
  4. Lastly, could Java be causing an issue with FlashPlayer?  Again, I have had Java installed on my computer for many years and never had an issue playing videos with FlashPlayer.

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Sep 26, 2016 0
Adobe Employee ,
Sep 26, 2016

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  1. Should I try and possibly install an older version of Flash Player?
    • Google embeds Flash Player in Chrome and all updates are released from them. Installing an older version would result in an automatic update to the newer version. I'm not aware of an option to stop Google from updating Flash Player
  2. I have also suggestions to rename the file:   pepflashplayer.dll        Is this an option?
    • Not sure where you're getting this from.  It could be something completely unrelated, but you could try it.  I'm not able to reproduce the behaviour described so I can't test out this theory.
  3. Could the program "AdBlock" be causing an issue with FlashPlayer?  I have had AdBlock installed on my computer for over a year and never had this problem until the latest FlashPlayer update.
    • The reference to the ad-blockers has to do with the optional offerings in the download page.  While many ads are Flash Player ads ad-blocker completely blocks the ad.  You wouldn't even see the "couldn't load plugin" error you are seeing.  But, it's harmless enough for you try.
  4. Lastly, could Java be causing an issue with FlashPlayer?  Again, I have had Java installed on my computer for many years and never had an issue playing videos with FlashPlayer.
    • Java and Flash Player are two completely distinct and separate programs with no impact on each other.

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Sep 26, 2016 0
Community Beginner ,
Sep 26, 2016

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I just discovered something which may be very important.

I do not have a pepperflash.dll file on my computer

Could this be the cause of my issue with flash player?

Here is my screenshot of this:

Missing Google pepperflash.dll file.JPG

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Sep 26, 2016 0
New Here ,
Sep 27, 2016

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It works in fire fox but not fox.

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Sep 27, 2016 0
New Here ,
Sep 27, 2016

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i ment "but not chrome"

But now it working in chrome as well.

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Sep 27, 2016 0
Adobe Employee ,
Sep 27, 2016

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Great to know that the problem is solved for firefox and chrome

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Sep 27, 2016 0
New Here ,
Sep 27, 2016

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it's looks like it only works in chrome if i had it on in fire fox when i stared the using flash. Then i stops working when i restart the chome sometimes and if i start flash with fire fox it start working again.

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Sep 27, 2016 0
Adobe Employee ,
Sep 27, 2016

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@gregk13186206 ,


Thanks for posting that screenshot.  Very helpful.  Yes, indeed the pepflashplayer.dll file should be there.  That is the Flash Player file for Chrome. Please try the following:

  • delete the 23.0.0.166 directory
  • launch chrome and navigate to Flash content
  • does it download and install Flash Player, in the same ~\AppData\Local\Google\Chrome\User Data\PepperFlash directory?

Note: AppData is a hidden directory, if you don't see it see https://support.microsoft.com/en-us/help/14201/windows-show-hidden-files to display hidden files/folders.

We have escalated this to Google and your screenshot will be very helpful.  I'll forward it to them.

--

Maria

<edited to include link to show hidden files/folders>

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Sep 27, 2016 0
New Here ,
Sep 27, 2016

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Hi,

I've also been having problems with flash in Chrome since the last update.  I've been following this thread and there's a few ongoing at Google as well.  I actually have pepperflash.dll in the file location so I thought this information might be helpful.  Thanks.

pf.jpg

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Sep 27, 2016 0
Community Beginner ,
Sep 27, 2016

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Hi,

I just followed your instructions and my flash player is working perfectly

.

The "pepperflashplayer.dll" file is now in the 23.0.0.166 directory folder.

Thank You!

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Sep 27, 2016 0
Adobe Employee ,
Sep 27, 2016

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@gregk13186206

Thank you for confirming, and for posting that screenshot which was key.  Sorry it took so long to resolve.

--

Maria

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Sep 27, 2016 0
Community Beginner ,
Sep 27, 2016

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Thanks Maria!

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Sep 27, 2016 0
Adobe Employee ,
Sep 27, 2016

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@jeremylh

Google saves Flash Player to two different locations.  The location you posted, in Program Files, and the User's AppData directory.  To find out which location Chrome is loading Flash Player from (not sure if you've done this yet or not) launch Chrome and navigate to chrome://plugins.  Click +Details in the upper right to display the plugin details (if not already displayed).  Look for Flash Player and then the Path entry.  Is this the same location as your screenshot (Program Files) or is it the User's AppData directory?  If it's not the Program Files directory go to this location and see which files are there.

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Sep 27, 2016 0
New Here ,
Sep 27, 2016

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Worked.  Thanks Marla. 

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Sep 27, 2016 0
Adobe Employee ,
Sep 28, 2016

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Hi, jeremylh

We're trying to nail down the issue with Google.  Can you tell me what directory Chrome was loading pepflashplayer.dll from on your system?  I'm assuming you deleted this directory and then viewed Flash content so that Chrome downloaded the plugin again, yes?

Thank you in advance.

--

Maria

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Sep 28, 2016 0
New Here ,
Sep 28, 2016

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Hi Marla,

I navigated to the file path from chrome://plugins Adobe Flash Player

C:\Users\Jeremy\AppData\Local\Google\Chrome\User Data\PepperFlash\23.0.0.166\pepflashplayer.dll

pepflashplayer.dll was not there so I deleted the directory (23.0.0.166) and closed Windows Explorer and Chrome. 

I then added a step (not sure it did anything), but I first went to chrome://components and updated pepperflash - it still said component not updated.  So I navigated to some flash content and it appeared to be working on some stuff.  However, I didn't see anything downloading or installing.  I then closed Windows Explorer and Chrome again - now everything plays.  I cant recall, but I also may have turned off Ad Block Plus at first to see if that was interfering.  However, it's turned back on and again, everything plays fine.

pf2.jpg

pepflashplayer.dll now in the directory.  Take a look at the dated modified though, odd. 

Thanks again.

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Sep 28, 2016 0
Adobe Employee ,
Sep 28, 2016

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Thank you very much for the additional information.  I will forward it to our contact at Google.

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Sep 28, 2016 0
New Here ,
Sep 23, 2017

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I have the same chrome flash player problem.  It was fine and then suddenly I can no longer play candy crush.  I can play with IE though.

I do not see and answer to the problem.

Thanks

[moderator:  deleted personal information, as per forum policy]

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Sep 23, 2017 0
Adobe Employee ,
Sep 24, 2017

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Hi,

Follow the steps mentioned on Use or fix Flash audio & video - Computer - Google Chrome Help page.

Thanks!

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Sep 24, 2017 0
New Here ,
Sep 25, 2017

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Thanks, I will.

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Sep 25, 2017 0
New Here ,
Oct 02, 2016

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OK.  I am having the same issue but need help fixing it. This is where the plugin is supposed to be (user/kjtwist/appdata) but I dont even have that (appdata) in my system (under user). NO appdata there..It is in my Program files directory though. Please tell me how to correct this. I dont follow the explanation here.

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Oct 02, 2016 0
Adobe Employee ,
Oct 03, 2016

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Hi kjtwist ,

AppData is a hidden folder.  See https://support.microsoft.com/en-us/help/14201/windows-show-hidden-files  to display hidden files/folders.  One of the first things I do when I get a new system is display hidden files/folders so I forget that this is a hidden file and forgot to include that in my previous instructions.  I've edited the instructions to include this info.


Alternatively you can copy the Location path from chrome://plugins and paste it into Windows Explorer address field.


Even if the file is there, delete the 23.0.0.166 directory (in the AppData file path) and force Chrome to download the Plugin again.  This should work.  Please post back whether or not pepflashplayer.dll was in the AppData directory path and if this solution worked.  I'll forward this info to our contact at Google.


Thank you,

--

Maria

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Oct 03, 2016 2
New Here ,
Oct 03, 2016

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Wow.  I have tried everything but that worked.  It was there and I deleted the file and it works now. In Windows 10 though there is no way to enter "folder" in the search, Cortana has taken over.  I simply opened File Explorer and hit "view" then "Show Hidden".  There it was.  I uninstalled Chrome, after deleting the file and reinstalled.  Its working. THANKS

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Oct 03, 2016 1
Adobe Employee ,
Oct 04, 2016

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Thank you for confirming this solution worked.

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Oct 04, 2016 0
New Here ,
Mar 04, 2017

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This worked for me to. After deleting 24.0.0.221 folder Chrome downloaded again and then everything worked just fine. Thank you

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Mar 04, 2017 0
New Here ,
May 11, 2017

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May 11, 2017 0
New Here ,
May 23, 2017

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May 23, 2017

Yesterday, all computers in our Office starting having Flash in Chrome Issues.

The dialog  box is frozen, unable to scroll this is in Salesforce.

I followed, read and deleted the pepperflash folder current Flash Version. Then downloaded the latest from Adobe.com, still having Issues.https://forums.adobe.com/thread/2213951

Please help Adobe Flash not working in Chrome very good.

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May 23, 2017 0
New Here ,
Nov 15, 2017

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After you update flash to a new version and still not working.

1) ... Open a webpage you want to use flash

2) ... Click on ...." View Site Information " ... on TOP LEFT in front of   URL ..( https:// )

3) ... Click at .. FLASH ...  + ALWAYS ALLOW ON THIS SITE ... That's it .... !!!

Flash ON__11.gif

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Nov 15, 2017 0