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Flash Player marked as Active still stated as non-active

New Here ,
Dec 30, 2017 Dec 30, 2017

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I`ve recently installed HBO for my parents and it cant play beacuse a pop-up comes and states that Adobe Flash must be installed and Active. In all help gudies - and advanced settings - Adobe IS Active... what to do??

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Adobe Employee ,
Jan 02, 2018 Jan 02, 2018

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Please provide the following:

  • operating system, including version
  • browser, including version.

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