Windows 7 x64 SP1
ActiveX NPapi and PPapi 30
For most of our users, the deployment of the Flash 30 MSI's has gone smoothly. However, for some it just sticks on 'Installing...' for 30 mins and then times out. I have tried to run the MSI directly from the desktop of an affected computer and it comes up with the install page, click next, 30 minute delay where nothing happens - then an error that says "You must be an administrator to install this program". I am logged in as administrator and I can install any other program, just not flash.
As far as I know, Microsoft does not allow external installs into Edge or Internet Explorer
If you want the latest Flash Player, you will have to use a non-Microsoft browser
Search http://www.microsoft.com/en-us/default.aspx for help with their browser
We'll need to review the installation log files, including verbose MSI log files, to troubleshoot. Please provide the following from an impacted system:
The log files must be for the same installation attempt. Upload the files to cloud.acrobat.com/send using the instructions at How to share a file using Adobe Document Cloud and post the link to the uploaded files in our reply.
Please note: Adobe North American offices will be closed all of next week (week of July 2nd). Replies will most likely be delayed until the following week (week of July 10).
Please see link below for the log files you have requested.
I have noted from the log file that the source is set as \\LapfordCPS.
Thats a low bandwidth server, so I copied installer to desktop and switched ethernet/wireless off.
I still get the failure during install that I don't have administrative permissions.
I definitely do have them!!
Any help/suggestions are gratefully received.
Thank you for providing the log files. The log files show the NPAPI and PPAPI installed without error. Are you able to view Flash content in Firefox and a Chromium-based browser (Chrome, Opera)?
For the ActiveX installation, for which the MSI log file was provided, there is no record of this installation attempt in the FlashInstall log files, so the failure is happening prior to the the Flash Player installer itself being launched by the MSI. We'd like to get additional information to troubleshoot further:
Thanks very much for your suggestion. This has solved the problem on this specific laptop.
We'll have to see what happens when Flash 31 is released. Hopefully that will install without resorting to editing the MSI.
Thanks for your help.
Sorry for the late reply. Adobe's North American offices were closed last week.
Thanks for the update. I'm glad this solution worked for you. If you have future issues, reply to this topic and I'll receive an email notification.