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Flash Player Not Enabled

New Here ,
Aug 16, 2017 Aug 16, 2017

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Hello -

We are trying to make sure Flash Player is enabled on our new laptop. We have verified we have the newest version of Flash Player. When we click test, it tells us to follow certain steps to enable. (i.e. click on "...", click on "settings", click on "advanced settings", etc...until we click button that enables). When we finish this...we refreshed, then run the test again...we get the same error. Can you please help.

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Adobe Community Professional ,
Aug 16, 2017 Aug 16, 2017

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Which OS?

Which browser?

What error message or code?

Nancy O'Shea, Adobe Product User & Community Professional
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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New Here ,
Aug 16, 2017 Aug 16, 2017

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Windows10

Microsoft Edge

It tells us that flash player is not enabled and tells us the steps to take to enable it. When we follow those steps, it shows that flash player is enabled...we run the test again...and get the same error.

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Adobe Community Professional ,
Aug 16, 2017 Aug 16, 2017

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Try the resources mentioned in this related discussion.

FlashPlayer issue

In my experience, getting Flash Player to work in modern browsers is more & more difficult as browsers are phasing out support for all ActiveX & NPAPI plugins.  In my case, when I need Flash Player which is kind of rare, I switch to Chrome.

Nancy

Nancy O'Shea, Adobe Product User & Community Professional
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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Adobe Employee ,
Aug 16, 2017 Aug 16, 2017

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Hi,

Are you able to see any Flash Content? To confirm you can check if you see version information of installed Flash Player correctly on Adobe - Flash Player page.

If you are unable to see the same, enable Flash Player following steps mentioned on Troubleshooting Flash Player on Microsoft Edge page.

In addition , please see Extending User Control of Flash with Click-to-Run - Microsoft Edge Dev BlogMicrosoft Edge Dev Blog.  The behaviour you are observing is most likely due to Microsoft's click-to-run implementation.  This Microsoft blog post will provide more information, including a means of reporting a website that is not compliant with the browser's click-to-play implementation.

Thanks!

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