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Flash player not installing on Windows 10 for Firefox

New Here ,
May 25, 2018 May 25, 2018

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I get "Installation will begin shortly". The install file deletes automatically. The install file is only 1Mb as oposed to the 20Mb that the website says. I have tried downloading again, right clicking and running as administrator. But still no progress!

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Adobe Employee ,
May 29, 2018 May 29, 2018

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<edit>

To troubleshoot, we'll need to obtain the online installer log files, Adobe_ADM.log and Adoge_GDE.log saved at C:\Users\<YourUserID>\AppData\Local\Temp\Adobe_ADMLogs and upload teh files to cloud.acrobat.com/send using the instructions at https://forums.adobe.com/docs/DOC-7161​ or some other file sharing service of your choice that doesn't require account log-in to access the files.

Note that AppData is a hidden directory.  If it's not visible see, https://support.microsoft.com/en-us/help/14201/windows-show-hidden-files

This is the online/shim installer, which is a ~1 MB file that downloads and installs Flash Player silently in the background.  The file does delete itself after execution (successful or not).

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New Here ,
May 30, 2018 May 30, 2018

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Firefox on Windows 10

Sent from Unsupported Mail for Windows 10

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Adobe Employee ,
May 30, 2018 May 30, 2018

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@Jacekiwi

Please provide the previously requested log files.

Thank you.

--

Maria

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