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Flash Player not working in IE 10, Windows 7 64 bit version

Apr 06, 2013

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My system is Windows 7 64bit version with IE 10.  Adobe Flash Player will not work in IE 10.  I have tried an unistall and a clean install with no success.  I can hear the video but not see it.  I also have Mozilla Firefox installed on my computer and Adobe Flash Player does work with it.  This has been going on for about a month.

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Flash Player not working in IE 10, Windows 7 64 bit version

Apr 06, 2013

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My system is Windows 7 64bit version with IE 10.  Adobe Flash Player will not work in IE 10.  I have tried an unistall and a clean install with no success.  I can hear the video but not see it.  I also have Mozilla Firefox installed on my computer and Adobe Flash Player does work with it.  This has been going on for about a month.

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Apr 07, 2013

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Apr 07, 2013

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Same problem as Murph127.

HP Pavilion dm4, IE10(32bit), Win7 64bit, latest version of  Flash.

Tried downgrading to IE9 - no succes.

Tried downgrading to previous version of Flash - no succes.

Also tried the uninstall/clean install as Murph - no success.

Checked the two things you suggested, Pat.

Flashplayer addon was already enabled, and ActiveX filtering is not enabled.

The things is, when I go to this site to check my installation, it tells me that I will eithersee my version diplayed in the box, or an errormessage indicating I have issues with my Flash installation:

http://helpx.adobe.com/flash-player.html

Well I'm seeing neither - just a blank box.

I have the same problem on another HP laptop (Folio 13, Win7 64bit, IE10 32 bit).

I'm pretty sure this all started when I installed IE10 sometime in March when it was released - but how come downgrading to IE9 did not do the trick?

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Apr 08, 2013

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Check if a newer device driver is available for your display adapter: http://forums.adobe.com/thread/945765

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Apr 09, 2013

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Checked it - I've already got the newest driver installed!

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Apr 16, 2013

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Murph I had similar trouble with Win7 64bit Ultimate using IE10. Found out that Java was not installed properly. Suggest you start by having a clean install of both Java and Adobe Flash. Make sure Java is working properly. The Java site is quite good and you can test that is working before downloading Adobe Flash. Hope that helps.

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Apr 26, 2013

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Same issue here. The fix that seems to have worked for me on multiple computers is to open IE10, hit the Tools cog at top right, go to Manage Add-Ons and make sure "Shockwave Flash Object" is Enabled. Good luck.

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Adobe Employee ,
Apr 26, 2013

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Assuming you've checked to make sure that Shockwave Flash is enabled in IE's addons manager and you do not have ActiveX filtering enabled, Could you check to see if you have the following Windows update installed?

KB2670838 – Platform Update for Windows 7 x64

If so, please first try updating your video drivers and if it still occurs uninstall the update and try Flash Player out again.

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Apr 27, 2013

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Shockwave Flash enabled - check.

ActiveX filtering disabled - check.

Latest video drivers installed - check.

Uninstalled KB2670838.

Bingo! Now the Flash player is working in IE9.

The only issue is that now the update to IE10 fails with error code 9C59, but that's a different issue I will search for answers to.

Thanks for the assistance!

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Apr 30, 2013

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Hi everyone - did everything above, no joy.  Fixed my problem by changing rendering on Internet Options, Advanced to software rather than GPU.  Hey presto! Sorted

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Adobe Employee ,
Apr 30, 2013

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rcsmith139 - Great to hear you resolved this problem.  Could you post your dxdiag report so I can see what GPU and driver you are using?

DXDiag Instructions

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May 01, 2013

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Hi Chris

HP Pavilion dv6 with switchable graphics – Intel HD/AMD Radeon 7470m

dxdiag extract below

---------------
Display Devices
---------------
Card name: Intel(R) HD Graphics Family
Manufacturer: Advanced Micro Devices, Inc.
Chip type: Intel(R) HD Graphics Family
DAC type: Internal
Device Key: Enum\PCI\VEN_8086&DEV_0126&SUBSYS_185D103C&REV_09
Display Memory: 3860 MB
Dedicated Memory: 1070 MB
Shared Memory: 2789 MB
Current Mode: 1366 x 768 (32 bit) (60Hz)
Monitor Name: Generic PnP Monitor
Monitor Model: unknown
Monitor Id: CMO15A2
Native Mode: 1366 x 768(p) (59.989Hz)
Output Type: Internal
Driver Name: igdumd64.dll,igd10umd64.dll,igd10umd64.dll,igdumdx32,igd10umd32,igd10umd32
Driver File Version: 8.15.0010.2476 (English)
Driver Version: 8.882.2.3000

Regards

rcsmith139

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Adobe Employee ,
May 01, 2013

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Thanks.  Was there a driver date field in the Display Devices section?  The latest version from Intel is dated 3/21/13) and has a version number of 15.28.15.64.3062.  You might want to look into updating this driver if possible, it might allow you to turn GPU acceleration back on.

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May 03, 2013

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Hi Chris - did as you suggested however used Intel Update Utlity downloaded driver update however turned the screen almost unreadable (bright red)??!

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Adobe Employee ,
May 03, 2013

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That's not supposed to happen...  I've actually never seen a screen do a color shift like that with a simple driver update.  Can you try installing the driver again?  Which version did it install?

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May 04, 2013

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Hi Chris - Intel Utility scanned machine (HP Pavilion dv6 (6c77sa)) and suggested ver. 15.28.15.64.3062 (9.17.10.3062).  Interestingly HP Software & Driver download site lists this as the latest version - 2012-04-12 ,  Version:8.15.10.2476?

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May 04, 2013

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Postscript - found a thread on Intel Support Community where an HP user with similar machine (HP Pavilion dv7)  had same problem - thread ref 33191.  Problem is dual graphics on these laptops (Intel/AMD) and seems you have to update not only Intel but AMD and Catalist Control Center drivers - how complicated!

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May 04, 2013

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Now this is a tad frustrating.

Without having installed any new updates since I assumedly fixed my problem, the issue just now reappeared i.e. Flash non-working in IE9 but working fine in Firefox.

So back to this thread.

I tried above option (changing rendering on Internet Options, Advanced to software rather than GPU) and that also worked for me.

The frustration is not knowing what caused this to happen again - I do not allow any automatic updates on my computers as I want to be in (sort of) control of what gets updated. So now I just wait for it to happen again.

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May 06, 2013

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The recommendation to uninstall KB2670838 was the only thing that resolved my client's issue. Thank you very, very much!

Symptoms: In IE9 and IE10 could view flash video clips (Youtube, etc.) but not animations/sliders, Firefox and Chrome had no problems with anything Flash related.

Running Windows 7 Home Premium SP1 64bit

Downgraded to IE9 from IE10 and then back up again. Made sure latest Shockwave flash object was enabled in add ons and had ActiveX filtering turned off.

Tried removing Flash uisng various methods, rebooting, reintalling, even installed older versions of Flash with no luck.

Finally uninstalled KB2670838 and all is well in IE10. Also changed Windows update to not automatically downlaod and install any future updates so as to keep KB2670838 at bay.

Suggested to client to ditch IE and just use Chrome, but she prefers IE. Go figure.

Thanks again for the great advice!

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Aug 29, 2013

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Hi Chris, since this is an acknowledged bug that seems to be impacting Flash pretty heavily, are you guys going to work on a patch or just leave it to MS to fix?

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Adobe Employee ,
Aug 29, 2013

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This will/would be a fix from Microsoft.  They might have already done this in a recent KB update as it seems like the number of these reports have died down over the last few months.

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Sep 16, 2013

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I can't even download or install Flash player add on in Internet Explorer. I have a program that requires it and IE 10 to access it's library of 3d objects and it does not work. I have clean installed about 10 times. Firefox and Chrome work. IE 10 cannot even install. I've been trying to remedy this for over 6 months now!!!!!!!!!!!!!!!!!!!!!!!!!!

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Adobe Employee ,
Sep 16, 2013

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@ArtHome5b - Please try installing from the appropriate standalone Windows installers located here:

Installation Problems - http://adobe.ly/YiOXAS

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May 02, 2013

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Chris I did that so many times and it won't let me download the latest flash player on my Windows 8.  I will hold Dell responsible for selling a defected product.  When my new PC arrived, I checked and it came with pre-downloaded 32bit version and my PC is 64bit.   It also came with a pre-downloaded primitive version of Adobe Flash Player that won't even let you update it to the latest.  Very Frustrated and I will never purchase Dell computer ever.

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May 02, 2013

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maxroy13 wrote:

it won't let me download the latest flash player on my Windows 8.

Why don't you respond in your own topic http://forums.adobe.com/thread/1187872 that you started on April 9?

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Aug 25, 2013

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Here is solution I used for IE10, Window 7 64 bit:

http://answers.microsoft.com/en-us/ie/forum/ie10-windows_7/ie10-says-adobe-flash-player-isnt-install...

"

1. Internet Explorer> Tools (or Alt + t)>Internet Options>Programs>Manage add-ons (Show: All add-ons) verify that the Shockwave Flash Objects are enabled.

2. From Safety on the IE Command Bar (you may have to right-click the IE menu or IE toolbar and enable the Command Bar) uncheck ActiveX Filtering.

If that helps, it would be safer to re-enable ActiveX Filtering and make an exception for the affected sites. See this article:
How to use Tracking Protection and ActiveX Filtering:
http://windows.microsoft.com/en-US/windows7/How-to-use-Tracking-Protection-and-ActiveX-Filtering"

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