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Flash Player not working

New Here ,
Jul 06, 2017 Jul 06, 2017

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My Flash Player is on but it is not working. How do I get it to work? Windows 10

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New Here ,
Jul 06, 2017 Jul 06, 2017

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I have the same problem.  When I go to settings, as the tech notes say, it says that Flash is enabled but when I try to open the crossword program, it says that Flash is disabled.  I have tried changing the setting for Flash about 3 different ways, depending on which tech note I read.  The frustrating thing is that it worked fine until July 1.  I am using Windows 10 and my browser is Chrome.  Help, please!

Mloub

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New Here ,
Jul 06, 2017 Jul 06, 2017

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I am also having the same issue, and am unable to watch any games on MLB.com. The error message states:

You have launched an event that is only accessible with Adobe Flash Player.

To watch this event, please install the latest version. Download»
If Flash is installed, please enable the Adobe Flash plugin in your browser settings. For instructions, please click here». If you are using a Chrome Browser, please click here».

I was able to view games just fine up until a week ago. I have cleared all caches/cookies and reinstalled Adobe three times, without success.

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Adobe Employee ,
Jul 06, 2017 Jul 06, 2017

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Hi,

For all chrome related settings for Flash Player, please refer to steps mentioned on Adobe Flash isn't working - Google Chrome Help page.

Thanks!

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New Here ,
Jul 06, 2017 Jul 06, 2017

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I've gone through all of these steps - checked settings on chrome to ensure that Flash is enabled, re-installed Flash, Checked to see that Chrome is up to date.  Still doesn't work.  Any other ideas?

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Adobe Employee ,
Jul 06, 2017 Jul 06, 2017

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Hi amandaj38652783​,

Which browser are you using?

Thanks!

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New Here ,
Jul 06, 2017 Jul 06, 2017

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I'm using Chrome.

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Adobe Employee ,
Jul 06, 2017 Jul 06, 2017

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Can you check browser version of Chrome anf Flash Player version installed. To check Chrome version installed go to chrome://settings/help page. For Flash Player check on Adobe - Flash Player .

Could you check if any other page using Flash is working fine. You can check on Flash Player Help  page.

Please share the url where you are observing issues.

Thanks!

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New Here ,
Jul 07, 2017 Jul 07, 2017

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I am using Chrome version 59.0.3071.115, which it says is up to date.  For Flash, I have version 26.0.0.131.  When i go to the Flash Player Help page, the little picture at the bottom has clouds moving past it.

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Adobe Employee ,
Jul 08, 2017 Jul 08, 2017

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Hi,

Please see Enable Flash Player for Google Chrome

The Google support document Adobe Flash isn't working - Chrome Help  also contains this, and more information on troubleshooting Flash in Chrome, and is kept updated by Google.

Also, Please try the following:

  • launch chrome
  • navigate to chrome://flags/#prefer-html-over-flash
  • The flag is most likely set to Default
  • change the flag to Disabled
  • relaunch Chrome
  • Does Flash content display now?

For google Chrome you may access the Flash Player Global Settings using link: Adobe - Flash Player : Settings Manager - Global Security Settings panel. You can also get this link when you right-click any flash content and choose "Global Settings" from the context menu. Then follow below steps to add any location to trusted locations for Chrome.

  • On the page opened select "Global Security Settings panel" from the left panel.
  • To add any file/folder click on Edit location -> Add location
  • Paste the path to the file/folder in the input box below "Trust this location:"
  • To delete any location select that location from the menu and choose "delete location" and then confirm

Thanks!

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Adobe Employee ,
Jul 09, 2017 Jul 09, 2017

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Hi,

As stated above in your reply, you can see the clouds moving, it means Flash Player is installed and enabled. You can cross check with some other site that uses Flash Player.

Thanks!

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New Here ,
Jul 08, 2017 Jul 08, 2017

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I had already tried the "Adobe Flash isn't working - Chrome Help", unsuccessfully.  I tried setting the flag to disabled.  This has not helped.  I also going to the global security settings panel.  Once there, I both changed it to state "always allow" and put in the site as a specific site to be allowed.  I went back to the desired page and it didn't work.  When I checked, it still says that Flash is installed but disabled.  This site always worked until July 1.  I don't understand why this problem has arisen.

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Adobe Employee ,
Jul 10, 2017 Jul 10, 2017

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LATEST
  • There has been no changes to Flash Player since mid-June when the last version was released.  If the site stopped working on July 1st most likely something changed on the site, or an update was installed that changed the behaviour.


Note that all browsers are essentially disabling Flash Player and setting Flash to click-to-play by default.  This results in content not working correctly with the new browser rules and most often content developers need to modify their code to comply with the new browser functionality.  Google has also implemented a Site Engagement Index score. This score is determined by how often a site is visited and there is a threshold that is set for when Flash will display by default.  Until this threshold is reached Flash is click-to-play on the site.

The following resources may be of assistance in explaining what this change is and what it means to the end-user.

Chrome:

Edge:

As usual, posting a direct link to the exact page/content not working is always beneficial when attempting to troubleshoot issues.

--

Maria

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