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Flash player silent auto update not working

New Here ,
Apr 04, 2012 Apr 04, 2012

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I was glad to read the news about the new feature of silent auto updates of the Adobe Flash player, but unfortunately this is not working on my machine. Has anyone had the same problems and was able to solve them?

Some information on my setup:

I had previously installed Flash player version 11.1.102.63, both ActiveX and Plugin version (installed through the .msi files, deployed via Active Directory/GPO - no further configuration, just plain original .msi files).

To test the auto update feature, I decided to install the new 11.2.202.228 version, but only the ActiveX version. I installed this via the .exe installer (install_flash_player_11_active_x_32bit.exe) manually, choosing "Install updates automatically when available (recommended)" in the last step of the installation, as seen here:

http://www.adobe.com/devnet/flashplayer/articles/background-updater-windows.html

When I open Control Panel -> Flash Player, under the "Advanced" tab I see:

  • "Install updates automatically" is chosen, but greyed out (no admin rights with this windows user)
  • ActiveX version: 11.2.202.228
  • Plug-In version: 11.1.102.63

The file "mms.cfg" under C:\WINDOWS\system32\Macromed\Flash\ contains:

AutoUpdateDisable=0

SilentAutoUpdateEnable=1

The task "Adobe Flash Player Updater" was created and is scheduled to run every 1 hour. I can see that it is started ("last start time"), the result code is 0x0 which means "no error".

So everything as expected. But the auto update is not working, since the plugin version of flash player never gets updated!

I edited the "mms.cfg" and added:

SilentAutoUpdateVerboseLogging=1

After manually starting the task, there are some lines added to "FlashInstall.log" in the same directory:

2012-4-4+7-20-48.814 [info] 1614

2012-4-4+7-20-48.829 [info] 1615

2012-4-4+7-20-48.829 [info] 1618

2012-4-4+7-20-48.829 [info] 1619 1063

2012-4-4+7-20-48.876 [info] 1614

2012-4-4+7-20-48.876 [info] 1615

2012-4-4+7-20-48.876 [info] 1618

2012-4-4+7-20-48.876 [info] 1608

2012-4-4+7-20-48.876 [info] 1604

2012-4-4+7-21-10.425 [warning] 1403 12029

2012-4-4+7-21-10.425 [warning] 1407 183

2012-4-4+7-21-10.425 [warning] 1408

2012-4-4+7-21-10.456 [info] 1624

2012-4-4+7-21-10.456 [info] 1612

2012-4-4+7-21-10.456 [info] 1621

What does this mean?

Some more information:

  • Windows XP SP3, all windows updates installed, german
  • Avira Professional Security anti-virus software
  • Machine is behind a proxy server, but this is set up in Control Panel -> Internet Options

I suppose this is a problem with our proxy server. Does the auto updater not use the proxy information from the Windows Control Panel settings?

Kind Regards,

Martin

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correct answers 1 Correct Answer

Participant , May 04, 2012 May 04, 2012
Hi Steve,This error is most likely due to the fact that you selected "Require client certificates" on your webserver. Please uncheck this and try again. If you're still seeing errors, please post a new log with the error codes after making this change.Thanks,Stephen

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New Here ,
Apr 18, 2012 Apr 18, 2012

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I'm in the same boat, though my log looks a little different:

2012-4-18+14-26-5.844 [info] 1613

2012-4-18+14-26-5.869 [info] 1615

2012-4-18+14-26-5.871 [info] 1618

2012-4-18+14-26-5.873 [info] 1619 1063

2012-4-18+14-26-5.882 [info] 1613

2012-4-18+14-26-5.882 [info] 1615

2012-4-18+14-26-5.882 [info] 1618

2012-4-18+14-26-5.884 [info] 1608

2012-4-18+14-26-5.884 [info] 1604

2012-4-18+14-26-8.412 [info] 1626

2012-4-18+14-26-8.510 [info] 1612

2012-4-18+14-26-8.511 [info] 1621

2012-4-18+14-26-8.511 [info] 1620

(begin repeat 1 hour later)

2012-4-18+15-26-0.146 [info] 1613

2012-4-18+15-26-0.148 [info] 1615

2012-4-18+15-26-0.149 [info] 1618

2012-4-18+15-26-0.151 [info] 1619 1063

2012-4-18+15-26-0.160 [info] 1613

2012-4-18+15-26-0.160 [info] 1615

2012-4-18+15-26-0.160 [info] 1618

2012-4-18+15-26-0.162 [info] 1608

2012-4-18+15-26-0.162 [info] 1604

2012-4-18+15-26-1.329 [info] 1626

2012-4-18+15-26-1.329 [info] 1612

2012-4-18+15-26-1.330 [info] 1621

2012-4-18+15-26-1.330 [info] 1620

Would really like an answer from Adobe as to whether the background auto-updater will use system proxy settings.

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Adobe Employee ,
Apr 18, 2012 Apr 18, 2012

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The silent update service uses the SYSTEM user account when running, so this might be causing issues with your proxy service.  We're currently considering adding the ability to host these updates on corporate networks and allowing administrators to redirect the updater to an internal server.

Another possibility, though unsupported and untested, would be to try to change the user account used by the service to a user that has proper proxy authentication.

I'd like to recommend opening a new bug/feature report on proxy support for the silent auto updater over at bugbase.adobe.com.  Please post back with the bug number so that others interested in this can cast their vote and add comments.

Chris

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New Here ,
Apr 18, 2012 Apr 18, 2012

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Thanks for the response, Chris.

Just FYI: I tried your suggestion of running the Adobe Flash Player Update Service as a user account that is authorized on our proxy, but I still got the same results in FlashInstall.log:

2012-4-18+19-26-0.444 [info] 1613

2012-4-18+19-26-0.507 [info] 1615

2012-4-18+19-26-0.507 [info] 1618

2012-4-18+19-26-0.507 [info] 1619 1063

2012-4-18+19-26-1.443 [info] 1613

2012-4-18+19-26-1.443 [info] 1615

2012-4-18+19-26-1.443 [info] 1618

2012-4-18+19-26-1.458 [info] 1608

2012-4-18+19-26-1.458 [info] 1604

2012-4-18+19-26-2.597 [info] 1626

2012-4-18+19-26-2.613 [info] 1612

2012-4-18+19-26-2.613 [info] 1621

2012-4-18+19-26-2.613 [info] 1620

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Adobe Employee ,
Apr 18, 2012 Apr 18, 2012

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Spence - Does the user that you used for the service have admin privileges? 

No log entries are created after 1620, which means that the service was started. The service itself (now running under the new user) must not have been able to write to FlashInstall.log, which usually means that the account does not have admin privileges. This is required to run the Updater.

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New Here ,
Apr 19, 2012 Apr 19, 2012

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Yes, the account running the service is a domain account that is a member of the local Administrators group on the machine.

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Community Beginner ,
Apr 23, 2012 Apr 23, 2012

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I can confirm that the Flash Player Updater attempts to connect to the internet directly after doing some testing with netstat and wireshark.

I have logged a feature requests for a proxy option to be created for the mms.cfg file. The feature request is #3173300 on bugbase.adobe.com


The second issue I ran into was the Flash Player Updater doesn't support the ability to use a SSL self-signed certificate when using the SilentAutoUpdateServerDomain option and I have submitted feature request for this aswel #3173327 on bugbase.adobe.com

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Adobe Employee ,
Apr 25, 2012 Apr 25, 2012

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For those admins that would like to use the silent auto update service, but are behind a proxy server, you now have the capability to do background updates from an internal server using the SilentAutoUpdateServerDomain property.  Please see the section "Background updates from an internal server" in the Flash Player 11.2 Administration Guide for complete information.

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New Here ,
Apr 26, 2012 Apr 26, 2012

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Chris, I tried this new capability, unfortunately without much success.

Since I never changed the user or account settings of the task or the service, this should not be the cause. The task is started with the user "NT AUTHORITY\SYSTEM", the service is run by "Local system account" (the default setting - this is a german system, so I don't know if this is the correct translation.)

I created the folder structure on our internal server and downloaded the files as described in the PDF file.

On the client, I installed our self-signed SSL certificate into the Windows certificate store. Microsoft Internet Explorer opens the URL to the downloaded XML file I placed on our internal server without warnings. The mms.cfg on the client contains the necessary options to get the updates from our internal server (see below).

But still, when I manually start the task to check for updates, the service starts, writes a few messages to the log file (see below), and stops, all in merely 1 second.

I will also post this message to the request Tyrone opened on https://bugbase.adobe.com/index.cfm?event=bug&id=3173327

mms.cfg:

AutoUpdateDisable=0

SilentAutoUpdateEnable=1

SilentAutoUpdateServerDomain=mars.brockstedt.local

AVHardwareDisable = 1

SilentAutoUpdateVerboseLogging=1

FlashInstall.log:

2012-4-26+8-40-34.737 [info] 1628 mars.brockstedt.local

2012-4-26+8-40-34.737 [info] 1629 mars.brockstedt.local

2012-4-26+8-40-34.737 [info] 1614

2012-4-26+8-40-34.737 [info] 1615

2012-4-26+8-40-34.737 [info] 1618

2012-4-26+8-40-34.737 [info] 1619 1063

2012-4-26+8-40-34.787 [info] 1628 mars.brockstedt.local

2012-4-26+8-40-34.787 [info] 1629 mars.brockstedt.local

2012-4-26+8-40-34.787 [info] 1614

2012-4-26+8-40-34.787 [info] 1615

2012-4-26+8-40-34.787 [info] 1618

2012-4-26+8-40-34.787 [info] 1608

2012-4-26+8-40-34.787 [info] 1604

2012-4-26+8-40-35.87 [warning] 1403 12175

2012-4-26+8-40-35.87 [warning] 1407 183

2012-4-26+8-40-35.97 [warning] 1408

2012-4-26+8-40-35.107 [info] 1624

2012-4-26+8-40-35.107 [info] 1612

2012-4-26+8-40-35.107 [info] 1620

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New Here ,
Apr 26, 2012 Apr 26, 2012

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Interesting: I changed the user account of the Adobe Flash Player Update Service from "Local system account" to a local account that has administrator rights on this client machine.

Then I started the task from the scheduled tasks. The service is started and begins to update the Flash Player - but only the Active X component, for the Plugin component I needed to start the task again. From the log files of our web server I can see that the service downloads the version.xml and the .z files from there.

This leaves a big question - why do I have to manually change the account under which the service runs? The default "Local system account" does have administrator rights.

If this is not a problem with our proxy server, but with the service account, is the Silent Auto Update working for other Windows XP users at all?

Minor problem: why do I have to start the service twice to install both Active X and plugin versions?

If you need any log files, please come back at me.

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Adobe Employee ,
Apr 26, 2012 Apr 26, 2012

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Thanks Hans,

I've forwarded this along to the developer who implemented this for his review.

Chris

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Community Beginner ,
Apr 26, 2012 Apr 26, 2012

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Hey Hans,

After reading of your sucsess I attempted to replicate it.

I am happy to say that I managed to update from Adobe Flash 11.2.202.228 to 11.2.202.233 on serveral different windows 7 notebooks and desktops sliently.

I went into the windows task scedular and ran the Adobe Flash Player Updater task (I didn't need to change anything in the task or the service for it to work).

The only issue I found was that if I ran the task again without restarting the computer no requests from the client would show up in the logs from my web server but if I restarted my computer and then reran the task it would work again. I'm assuming that it will only sent requests out every 24hours is talked about in page 18 of the Flash Player 11.2 Administration Guide

My Web Servers logs look like this:

2012-04-27 05:45:01 W3SVC1967680676 10.135.12.38 GET /pub/flashplayer/update/current/sau/11/xml/version.xml - 443 - 10.135.13.17 Get+Flash+Player+version+xml/1.0 200 0 0

2012-04-27 05:45:05 W3SVC1967680676 10.135.12.38 GET /pub/flashplayer/update/current/sau/11/install/install_all_win_ax_sgn.z - 80 - 10.135.13.17 Download+Flash+Player+Installer/1.0 200 0 0

My mms.cfg looks like this:

AutoUpdateDisable=0

SilentAutoUpdateEnable=1

SilentAutoUpdateServerDomain=proxy.tallangatta-sc.vic.edu.au

I think the biggest issue I had during testing was that I forgot to my web servers certificate into the windows certificate stores trusts root certs of my notebooks/desktops. EG: http://blogs.adobe.com/livecycle/2012/04/rights-management-how-to-get-windows-7-to-trust-a-self-sign...

I have since deployed the mms.cfg file and added my web servers certificate into the trusted root certs via group policy to all my clients and it is working very well. I have also writen a batch file to download the needed files from adobe for that backgroup updater and to put them on my web server. I created a daily task on my web server to run the batch file. If anyone wants the batch file or shell script please email me and I'll forward it on.

My batch file pretty much looks like this:

@echo off

 

:::::::::: INFOMATION ABOUT SCRIPT ::::::::::

:: This Script Titled  adobe-flash-background-updates and was written by Tyrone Wyatt of www.cloudportal.org.

:: This Script is open to use by everyone and is not under any licence.

:: See flash_player_11_2_admin_guide.pdf for more infomation on how this script is required to function.

:::::::::: SCRIPT CONFIG ::::::::::

:: The TITLE option is the scripts name

set TITLE=adobe-flash-background-updates

:: The LOG option is the log file.

set LOG=./%TITLE%.log

:: The SOURCE option is the mirror on which you would like to download the flash files from.

set SOURCE=http://fpdownload2.macromedia.com

:: The DESTINATION option is where you would like your downloaded files to go so they are accessable by your web service.

set DESTINATION=d:\wwwroot\Proxy

:: The VERSION option is the current major version of Flash Player (for Flash Player 11.2, the major version is 11).

set VERSION=11

:: The Proxy settings for wget to use

set HTTP_PROXY=http://edupass.tallangatta-sc.vic.edu.au:8080

:::::::::: SCRIPT CORE ::::::::::

echo Welcome to %TITLE% Script!

echo =O====== %date% %time% ======== >> %LOG% 2>&1

if exist %DESTINATION%\pub\flashplayer\update\current\sau\%VERSION%\xml (

echo Skipping destination folder structure creation.

) else (

echo Creating destination folder structure.

mkdir %DESTINATION%\pub >> %LOG% 2>&1

mkdir %DESTINATION%\pub\flashplayer >> %LOG% 2>&1

mkdir %DESTINATION%\pub\flashplayer\update >> %LOG% 2>&1

mkdir %DESTINATION%\pub\flashplayer\update\current >> %LOG% 2>&1

mkdir %DESTINATION%\pub\flashplayer\update\current\sau >> %LOG% 2>&1

mkdir %DESTINATION%\pub\flashplayer\update\current\sau\%VERSION% >> %LOG% 2>&1

mkdir %DESTINATION%\pub\flashplayer\update\current\sau\%VERSION%\xml >> %LOG% 2>&1

mkdir %DESTINATION%\pub\flashplayer\update\current\sau\%VERSION%\install >> %LOG% 2>&1

)

echo Downloading files...

wget.exe -nv %SOURCE%/pub/flashplayer/update/current/sau/%VERSION%/xml/version.xml -O %DESTINATION%\pub\flashplayer\update\current\sau\%VERSION%\xml\version.xml >> %LOG% 2>&1

wget.exe -nv %SOURCE%/pub/flashplayer/update/current/sau/%VERSION%/install/install_all_win_ax_sgn.z -O %DESTINATION%\pub\flashplayer\update\current\sau\%VERSION%\install\install_all_win_ax_sgn.z >> %LOG% 2>&1

wget.exe -nv %SOURCE%/pub/flashplayer/update/current/sau/%VERSION%/install/install_all_win_pl_sgn.z -O %DESTINATION%\pub\flashplayer\update\current\sau\%VERSION%\install\install_all_win_pl_sgn.z >> %LOG% 2>&1

wget.exe -nv %SOURCE%/pub/flashplayer/update/current/sau/%VERSION%/install/install_all_win_64_ax_sgn.z -O %DESTINATION%\pub\flashplayer\update\current\sau\%VERSION%\install\install_all_win_64_ax_sgn.z >> %LOG% 2>&1

wget.exe -nv %SOURCE%/pub/flashplayer/update/current/sau/%VERSION%/install/install_all_win_64_pl_sgn.z -O %DESTINATION%\pub\flashplayer\update\current\sau\%VERSION%\install\install_all_win_64_pl_sgn.z >> %LOG% 2>&1

echo Script complete! See log file for more infomation %LOG%

echo =X====== %date% %time% ======== >> %LOG% 2>&1

echo. >> %LOG% 2>&1

:::::::::: END OF SCRIPT ::::::::::

Thanks for your help,
Tyrone Wyatt.

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Participant ,
Apr 30, 2012 Apr 30, 2012

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Hi Hans,

There shouldn't be a need to change the user account for the service, unless you're using proxy servers. If you're in this situation, it is recommended to duplicate the Flash Player Updater task in Windows Task Scheduler and to change the user account for the duplicated task, rather than the automatically created task. The reason here is that the automatically created task may be changed by an update to Flash Player and the user account may be changed back to the default SYSTEM account.

You need to run the updater twice to update both ActiveX and Plugin because each update to Flash Player will also update the Background Updater, if necessary. Note that this is usually handled automatically and with a delay of 1h. In other words, in 1 hour and 5 minutes or so, both ActiveX and Plugin should be automatically updated.

Hope this helps.

Thanks,

Stephen

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Community Beginner ,
May 04, 2012 May 04, 2012

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I experienced the same problem as Hans with running the silent update from an internal server. Initially I got the same error log sequence:

2012-5-4+11-58-0.348 [warning] 1403 12175

2012-5-4+11-58-0.348 [warning] 1407 183

2012-5-4+11-58-0.348 [warning] 1408

I figured out that the first line was caused by the fact that I did import the server self-signed certificate into the personal trusted store on the client instead of the Local computer store. So running the mmc with certificates (Local Computer!!) and import the cert has fixed that issue. I now see the line in the server logfile:

GET /pub/flashplayer/update/current/sau/11/xml/version.xml - 443 - xx.xxx.xx.xx Get+Flash+Player+version+xml/1.0 500 0 64 0

so obviously the version.xml is found but it doesn't go further and it doesn't seem to find the z-files. The client log now tells me:

2012-5-4+13-24-37.320 [warning] 1407 12044

2012-5-4+13-24-37.320 [warning] 1408

Any idea what these error codes mean?

-Steve

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Participant ,
May 04, 2012 May 04, 2012

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Hi Steve,

This error is most likely due to the fact that you selected "Require client certificates" on your webserver. Please uncheck this and try again. If you're still seeing errors, please post a new log with the error codes after making this change.

Thanks,

Stephen

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Community Beginner ,
May 07, 2012 May 07, 2012

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Hi Stephen,

that was exactly the reason. It's now working fine.

Thanks!

-Steve

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New Here ,
Jul 13, 2012 Jul 13, 2012

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Hello!

I am experiencing very similar issues that I have not been able to resolve even though I've read through this thread  and checked everything that I know I can.  I am attempting to update from an internal server.  When I comment out that line, the silent update goes well.  If I don't comment out that line, I get warnings in my log as shown below:

[info] 1628 internalserver.domain.local

[info] 1629 internalserver.domain.local

[info] 1614

[info] 1615

[info] 1618

[info] 1608

[warning] 1403 12175

[warning] 1407 183

[warning] 1408

[info] 1612

[info] 1621

[info] 1620

My mms.cfg contains the following entries:

AutoUpdateDisable=0

SilentAutoUpdateVerboseLogging=1

SilentAutoUpdateEnable=1

SilentAutoUpdateServerDomain=internalserver.domain.local

AVHardwareDisable=1

We're using Windows Server 2008 R2 and IIS 7.5.  I don't require SSL connections to the server.  If I browse to http://internalserver.domain.local/pub/flashplayer/update/current/sau/11/xml, I can see the version.xml without a problem.  I can also get to all of the file downloads without a problem, using standard http.

No SSL.PNG

A reading from the IIS logs shows the following entries:

GET /pub/flashplayer/update/current/sau/11/xml/ - 80 - 172.16.1.38 Mozilla/5.0+(compatible;+MSIE+9.0;+Windows+NT+6.1;+WOW64;+Trident/5.0) 403 14 0 328

GET /pub/flashplayer/update/current/sau/11/xml/ - 80 - 172.16.1.38 Mozilla/5.0+(compatible;+MSIE+9.0;+Windows+NT+6.1;+WOW64;+Trident/5.0) 403 14 0 203

GET /pub/flashplayer/update/current/sau/11/xml/ - 80 - 172.16.1.38 Mozilla/5.0+(compatible;+MSIE+9.0;+Windows+NT+6.1;+WOW64;+Trident/5.0) 403 14 0 203

GET /pub/flashplayer/update/current/sau/11/xml/ - 80 - 172.16.1.38 Mozilla/5.0+(compatible;+MSIE+9.0;+Windows+NT+6.1;+WOW64;+Trident/5.0) 403 14 0 218

GET /pub/flashplayer/update/current/sau/11/xml/ - 80 - 172.16.1.38 Mozilla/5.0+(compatible;+MSIE+9.0;+Windows+NT+6.1;+WOW64;+Trident/5.0) 403 14 0 218

GET /pub/flashplayer/update/current/sau/11/xml/ - 80 - 172.16.1.38 Mozilla/5.0+(compatible;+MSIE+9.0;+Windows+NT+6.1;+WOW64;+Trident/5.0) 403 14 0 203

GET /pub/flashplayer/update/current/sau/11/xml/ - 80 - 172.16.1.38 Mozilla/5.0+(compatible;+MSIE+9.0;+Windows+NT+6.1;+WOW64;+Trident/5.0) 403 14 0 203

GET /pub/flashplayer/update/current/sau/11/xml/ - 80 - 172.16.1.38 Mozilla/5.0+(compatible;+MSIE+9.0;+Windows+NT+6.1;+WOW64;+Trident/5.0) 403 14 0 187

GET /pub/flashplayer/update/current/sau/11/xml/ - 80 - 172.16.1.38 Mozilla/5.0+(compatible;+MSIE+9.0;+Windows+NT+6.1;+WOW64;+Trident/5.0) 403 14 0 171

GET /pub/flashplayer/update/current/sau/11/xml/ - 80 - 172.16.1.38 Mozilla/5.0+(compatible;+MSIE+9.0;+Windows+NT+6.1;+WOW64;+Trident/5.0) 403 14 0 171

GET /pub/flashplayer/update/current/sau/11/xml/ - 80 - 172.16.1.38 Mozilla/5.0+(compatible;+MSIE+9.0;+Windows+NT+6.1;+WOW64;+Trident/5.0) 403 14 0 171

GET /pub/flashplayer/update/current/sau/11/xml/ - 80 - 172.16.1.38 Mozilla/5.0+(compatible;+MSIE+9.0;+Windows+NT+6.1;+WOW64;+Trident/5.0) 403 14 0 156

GET /pub/flashplayer/update/current/sau/11/xml/ - 80 - 172.16.1.38 Mozilla/5.0+(compatible;+MSIE+9.0;+Windows+NT+6.1;+WOW64;+Trident/5.0) 403 14 0 203

GET /pub/flashplayer/update/current/sau/11/xml/ - 80 - 172.16.1.38 Mozilla/5.0+(compatible;+MSIE+9.0;+Windows+NT+6.1;+WOW64;+Trident/5.0) 403 14 0 171

GET /pub/flashplayer/update/current/sau/11/xml/ - 80 - 172.16.1.38 Mozilla/5.0+(compatible;+MSIE+9.0;+Windows+NT+6.1;+WOW64;+Trident/5.0) 403 14 0 218

Any further help would be greatly appreciated!!

Thanks!

Anthony

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New Here ,
Jul 13, 2012 Jul 13, 2012

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Well, I figured out what my problem was!  I ended up using Microsoft TCPView to see what was happening.  As it turns out, the service only seems to connect via https.  So, my counterpart created an enterprise-signed certificate and applied that to the server.  That fixed the problem...no more errors!

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New Here ,
Sep 21, 2012 Sep 21, 2012

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Apologies to hijack this thread but I have been following the admin guide to set up the internal server and followed all the suggestion contained on this page to try and get the server/client working but to no avail. I have done self signed certificates in on the web server and test client, edited my mms.cfg properly as far as I can tell, I can browse to the xml on port 80 and 443 with no problem and have tried duplicating the scheduled task and changing the user but none of it has worked.

I seem to have different codes in my flashinstall.log file that I can't seem to find any information on. Is there any reference material to look up what the codes mean?

Here is a copy of my log file in case anyone can offer some insight:

2012-9-21+13-44-21.994 [info] 1628 webserver.domain

2012-9-21+13-44-22.67 [info] 1629 webserver.domain

2012-9-21+13-44-22.121 [info] 1614

2012-9-21+13-44-22.182 [info] 1615

2012-9-21+13-44-22.254 [info] 1618

2012-9-21+13-44-22.310 [info] 1619 1063

2012-9-21+13-44-22.330 [info] 1628 webserver.domain

2012-9-21+13-44-22.330 [info] 1629 webserver.domain

2012-9-21+13-44-22.330 [info] 1614

2012-9-21+13-44-22.330 [info] 1615

2012-9-21+13-44-22.330 [info] 1618

2012-9-21+13-44-22.331 [info] 1604

2012-9-21+13-44-22.331 [info] 1608

2012-9-21+13-44-22.374 [warning] 1411

2012-9-21+13-44-22.374 [warning] 1409

2012-9-21+13-44-22.374 [info] 1612

2012-9-21+13-44-22.374 [info] 1620

Thanks

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Participant ,
Sep 21, 2012 Sep 21, 2012

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Hi m_sutton,

A couple of things:

1. Why do you change the user of the scheduled task? This shouldn't be necessary.

2. Have you imported the self-signed certificates to the certificate store on your client?

3. Are you using the official version.xml file (obtained through the Flash Player licensing program)?

The warning 1409 means that the version.xml file could not be parsed. This usually means that a SSL connection could not be established. Another indicator for this is warning 1411 which indicates that the version node could not be found in the version.xml. Another option is that your xml file is not in a valid format.

To rule out problems with your self-signed certificate, please follow the instructions here and let us know if that fixed it: http://blogs.adobe.com/livecycle/2012/04/rights-management-how-to-get-windows-7-to-trust-a-self-sign...

Best,

Stephen

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New Here ,
Sep 24, 2012 Sep 24, 2012

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Hi Stephen,

Thank you very much for replying.

I changed the user of the task simply to eliminate that as a possible fix - it had been mentioned higher up this thread so thought it was worth a try but obviously to no avail.

I have imported the self-signed certificate to the certificate store on my client. Followed the instructions on your link to verify that I had done it correctly and all settings are ok.

I am using the xml that was discussed in the flash player 11.2 admin guide. If there is another one that I should be using, please could you point me in the direction where I may be able to obtain it?

Many thanks

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Participant ,
Sep 24, 2012 Sep 24, 2012

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Hi m_sutton,

The administration guide has been updated. Please refer to http://www.adobe.com/devnet/flashplayer/articles/flash_player_admin_guide.html for the latest version. If you're still running into these issues after following the updated instructions, please let us know!

-Stephen

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New Here ,
Sep 25, 2012 Sep 25, 2012

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Hi Stephen,

Obtained the new admin guide and files - thank you for pointing me in that direction.

Downloaded the new files and set everything up. The warning element of my flashinstall.log file has gone away but I can't see anything indicating success nor has my flash version updated. The flash version I had installed to test is 11.4.400.252 and my log file reads as:

2012-9-25+8-53-7.441 [info] 1628 webserver.domain

2012-9-25+8-53-7.492 [info] 1629 webserver.domain

2012-9-25+8-53-7.543 [info] 1614

2012-9-25+8-53-7.594 [info] 1615

2012-9-25+8-53-7.645 [info] 1618

2012-9-25+8-53-7.697 [info] 1619 1063

2012-9-25+8-53-7.812 [info] 1628 webserver.domain

2012-9-25+8-53-7.812 [info] 1629 webserver.domain

2012-9-25+8-53-7.813 [info] 1614

2012-9-25+8-53-7.813 [info] 1615

2012-9-25+8-53-7.813 [info] 1618

2012-9-25+8-53-7.815 [info] 1604

2012-9-25+8-53-7.815 [info] 1608

2012-9-25+8-53-7.815 [info] 1612

2012-9-25+8-53-7.816 [info] 1620

Is there anything further I can do to try and ensure the update process works?

Many thanks

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Participant ,
Sep 25, 2012 Sep 25, 2012

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Hi m_sutton,

Please follow these steps and let us know if it worked:

1. Verify that the version numbers in the version.xml are indeed higher than the version of Flash Player currently installed.

2. Make sure that the following settings are still present in the mms.cfg:

- SilentAutoUpdateEnable=1

- AutoUpdateDisable=0

3. In the registry, remove the following keys (if present):

- HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Macromedia\FlashPlayer\LastUpdateCheck

- HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Macromedia\FlashPlayer\UpdateAttempts

(If you have a 32-bit system, please remove "Wow6432Node" from the two paths given above.)

After following the three steps above, you may trigger an update check manually by running the service or launching the scheduled task for Adobe Flash Player Background Updater.

Background: The log shows that the update check was skipped. This is usually due to the fact that your system already performed an update check in the past 24 hours. By removing the "LastUpdateCheck" key from the registry, you should be able to trigger another check. Step 1 and 2 are given to ensure that your system is still in a good state to get updates from your server.

Hope this helps!

-Stephen

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New Here ,
Sep 26, 2012 Sep 26, 2012

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Thanks Stephen, will check this in the coming days and let you know either way. Much appreciated

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