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Flash player update connection error stuck at 4%

New Here ,
Jun 27, 2018 Jun 27, 2018

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Hello,

As the title says, I'm not able to complete installation of the update. I'm running windows 7 64bit, though i can only find one log, for 32, here it is - Shared Files - Acrobat.com

Let me know what other info i can provide.

Any help would be appreciated.

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Adobe Employee ,
Jun 27, 2018 Jun 27, 2018

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Thank you for providing the file.

Can you please also provide both of the files saved at C:\Users\<YourUserID>\AppData\Local\Temp\Adobe_ADMLogs?

Thank you.

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Maria

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New Here ,
Jun 28, 2018 Jun 28, 2018

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Thanks Maria, sorry for the delayed response, here are those files:

https://files.acrobat.com/a/preview/85ac401b-13bc-41e7-9e67-9d7da0c3b634

https://files.acrobat.com/a/preview/a3340984-a8bd-4c34-8e44-5add5cc83181

Anything else I can provide?

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Adobe Employee ,
Jun 28, 2018 Jun 28, 2018

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Thank you.

I do see an error in that log file, but I'm not familiar with it and will need to forward it to the online installer team for further investigation.

In the mean time, the offline installer, posted at the bottom of the Installation problems | Flash Player | Windows 7 and earlier page, in the 'Still having problems' section should work.

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Maria

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New Here ,
Jun 28, 2018 Jun 28, 2018

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Ok, thanks, I'll wait to hear back.

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