The installation does not get past 50%. The exact same thing happened ten months ago when updating Acrobat Reader. The problem was solved by sending me a direct link for the Acrobat Reader download. PLEASE PLEASE send me a direct link for Flash Player download.
|YOUR SYSTEM INFORMATION|
|Your Flash Version|
|Your browser name|
|Your Operating System (OS)|
Windows (Windows 7)
I am on windows 7. Please send me a direct link to update Flash Player.
This was the only solution when I tried to update reader.
On Fri, Feb 16, 2018 at 9:14 PM, Bani Verma <firstname.lastname@example.org>
The offline installers are posted at the bottom of the Installation problems | Flash Player | Windows 7 and earlier page in the 'Still having problems' section.
I'd like to troubleshoot why the online installer is failing, and would appreciate it if you could provide the installer log files. Please upload the following files to cloud.acrobat.com/send and post the link to the uploaded files in your reply:
32 Bit Windows: C:\Windows\system32\Macromed\Flash\FlashInstall32.log
64 Bit Windows: C:\Windows\system32\Macromed\Flash\FlashInstall64.log AND C:\Windows\syswow64\Macromed\Flash\FlashInstall32.log - both files are required from a 64-bit os
The AppData and Local Settings directories may be hidden see Show hidden files/folders to display it.
Thank you in advance.
Here you go:)
Please see attached as requested
If you replied via email, the forums doesn't accept email attachments, and only accept screenshots when posting via the forums Please upload the files and post the link to the uploaded files.
here is the link to the 3 requested files
Thank you. I do see an error I'm not familiar with and will forward the files to the online installer team for review.
Are you using a proxy server or anti-virus software?
I'm using Norton but I unistalled it and that didn't help.
Thanks for the update.
Let me know
Thank you. I'll pass that along to the team.