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Flash player website continuously loading, never finishes

New Here ,
Dec 13, 2018 Dec 13, 2018

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I have Windows 10, and have tried loading a chat room and online meetings. It uses flash player and when I click on the link to enter the chat room or online meeting room, the screen indicates that it is loading modules, but never gets past that screen. When I contacted the website admin, they said that it was likely that my flash player wasn't up to date. However, I checked and all updates have been installed.

I have ensured that Flash Player in enabled, up to date, and that Activex settings in IE are not on. I have tried restarting my computer. Not sure what else to do. I am in the middle of training and need to get this back up and running as soon as possible.

Any help you can offer would be greatly appreciated.

URL:https://live.smartrecovery.org/room/

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Adobe Employee ,
Dec 18, 2018 Dec 18, 2018

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You could try clearing your browser cache, and/or using a different browser (Chrome, etc.).

It feels inappropriate to jump into a meeting to test this.  I would recommend talking to the content provider to get help.  I don't believe that this is a widespread problem with Flash Player, so I'm guessing that clearing your cache and/or rebooting will get it done.

If not, if there's a test meeting that I can jump into that would let me reproduce this problem, I'd be happy to open a bug on it.  It would be ideal if that test meeting could remain accessible for several weeks while we undertake any necessary engineering work and testing.

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