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Operating system Windows 8.1 64 bit
Web Browser Mozilla Firefox 55.0.3
Flash Player 26.0.0.151
I can't get any screen shots, I'm sorry. It took me well over a 1/2 hour before I was able to get on here. My flash player is not working correctly. It will play Facebook videos and I tried a couple YouTube music videos and those worked at least today, last night they didn't always work. However, I can not load any other pages. Amazon, my bank account, my credit card account, adobe (I can't do any of the test things because it won't open)
Last night I was trying to watch the Us Open on line via the Us Open site and ESPN 3. I kept getting- Warning: Unresponsive plugin, then you get the two boxes of continue or quit. It will do that for well over a 1/2 straight and freezes my web browser. I uninstalled and reinstalled the adobe flash player last night. It did not help. I disabled the enable flash protected mode, that did not help. Since the adobe help page won't load I can not try to deactivate the acceleration thing.
I am a little computer savvy, but I honestly don't know what to do. I can't use my computer. Any help would be appreciated. Just keep in mind I can't get very many things to load to try and fix things.
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Are you using 32-bit or 64-bit Firefox? To find out do the following:
<edit>
If you're running 32-bit Firefox, try the 64-bit Firefox:
Alternatively, go to Mozilla Firefox Web Browser — Download Firefox in your language — Mozilla
scroll down to your preferred language, then click on the Window 64 down arrow icon to download the full offline installer.
</edit>
The following Mozilla help documents may be of assistance:
you can also try disabling hardware acceleration: How do I disable or enable hardware acceleration?
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I am not sure about the Firefox. I just know the flash player says 32 bit. I can not get to the disable/enable hardware acceleration because Adobe is part of the web pages that won't open/load, so, I can't click on the image to change it. I will print this off and try to read the suggestions on another computer. Thanks so much for your help!
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Since you are on a 64-bit OS, you have both Flash Player 32-bit (for 32-bit applications) and Flash Player 64-bit (for 64-bit applications)
" flash player says 32 bit"
Are you referring to the following Flash Player Control Panel entry:
If so, that is not the Flash Player itself, but the Flash Player Settings Manager.
Please follow the instructions previously provided to determine if you have 32-bit or 64-bit Firefox.
Screenshots are the best way to relay exact information you are seeing. See https://forums.adobe.com/docs/DOC-7043#jive_content_id_How_do_I_attach_a_screenshot for information on how to take, and post, screenshots.