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Flash wants to install new helper

New Here ,
Nov 15, 2017 Nov 15, 2017

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I was updating Mac Flash, I did it via the system preference pane. As usual it downloaded an installation disc image, I double clicked it as usual, it downloaded and I was asked for permission to run it which I provided. Then towards the end it asked me for the first time ever if I wanted to install a 'new helper app'. Smelling a potential rat and aware of malware packaged versions of Flash updates I clicked cancel. I had to do that several times and again when it was finished.

Can anyone advise if this was a kosher thing and what the nature of this 'helper app' might be? If this method of accessing the update site is feeding malware you have a problem. I'm running Sierra on a mid 2010 macbook pro.

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Adobe Employee , Nov 26, 2017 Nov 26, 2017
Hi,This is your OS prompting for your computer's user ID (admin user) and password - if you're an admin user, it's the User ID and password you use to log into your system.  This is NOT your Adobe ID.  Please see What userid & password do I need to install Flash Player? for assistance.Thanks!

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Adobe Employee ,
Nov 15, 2017 Nov 15, 2017

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If you are referring to the following dialog, it is legitimate:

Screen Shot 2017-11-15 at 3.09.42 PM.jpg

This is a change in terminology as of macOS 10.12 due to the APIs in use.  It's a system dialog, as such, the text couldn't be modified to what it was before.

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New Here ,
Nov 23, 2017 Nov 23, 2017

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Thanks for the clarification.

However,  I still can't login in.   I use the same name and password I use for my Adobe account.   After that is entered, all that happens is the box "shakes", and I cannot proceed.

Any thoughts?

Thanks.

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Adobe Employee ,
Nov 26, 2017 Nov 26, 2017

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Hi,

This is your OS prompting for your computer's user ID (admin user) and password - if you're an admin user, it's the User ID and password you use to log into your system.  This is NOT your Adobe ID.  Please see What userid & password do I need to install Flash Player? for assistance.

Thanks!

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New Here ,
Jan 19, 2018 Jan 19, 2018

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Buddy Thank you very much for taking your time. It was very helpful

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New Here ,
Jul 11, 2018 Jul 11, 2018

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I had this problem for a while now and couldn't figure it out. I really appreciate it.

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Adobe Employee ,
Jul 12, 2018 Jul 12, 2018

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Hi,

Not sure what information you're attempting to convey.  Please be more specific.  Providing the following information (in detail), will help us help you:

  • Operating system version
  • Web browser and version
  • Flash Player version
  • Explain your problem in step-by-step detail if possible
  • A direct link to a web page that demonstrates the problem
  • If you get error messages, please provide a screenshot

--

Maria

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New Here ,
Nov 23, 2017 Nov 23, 2017

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I was having the same problem.

Did you get it resolved.

Still have not been able to install the Flashdrive on my Mac - OS10.11

Thanks

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