Locked

Flash will not install

Explorer ,
Apr 25, 2017 Apr 25, 2017

Copy link to clipboard

Copied

System: Mac OS 10.9.5

I cannot get Flash 25 to install on

Safari 9.1.3

and

Firefox 53.0

I have Flash 21.0.0 installed now.

Screen Shot 2017-04-25 at 4.26.14 PM.png

This happens over and over for months and months with each new upgrade from Flash. I've gone through

all the "installation problems/flash player/mac" with no success.

Here's a link to info that Adobe suggested I provide.

https://files.acrobat.com/a/preview/e9d7dd0a-f95e-435d-9fc1-b653fbdc4bf1

I would really like to solve this Flash loading problem. Any constructive help would be appreciated.

Thanks

HJMann

Views

261

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines

correct answers 1 Correct Answer

Adobe Employee , Apr 26, 2017 Apr 26, 2017
Hi,The installation is failing due to a known bug, that we are fixing in a future release of Flash Player.  In the interim, please use the offline installer posted at the bottom of the Installation problems | Flash Player | Mac page, in the 'Still having problems' section.<edit> Thank you for providing the log files up-front.  It helped to immediately identify the issue.--Maria

Likes

Translate

Translate
Adobe Employee ,
Apr 26, 2017 Apr 26, 2017

Copy link to clipboard

Copied

Hi,

The installation is failing due to a known bug, that we are fixing in a future release of Flash Player.  In the interim, please use the offline installer posted at the bottom of the Installation problems | Flash Player | Mac page, in the 'Still having problems' section.

<edit> Thank you for providing the log files up-front.  It helped to immediately identify the issue.

--

Maria

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Explorer ,
Apr 26, 2017 Apr 26, 2017

Copy link to clipboard

Copied

Thanks, Maria,

Downloaded the installer you suggested.

Worked great. Installed Safari and Firefox without any problems.

Jeffrey Mann

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Apr 26, 2017 Apr 26, 2017

Copy link to clipboard

Copied

LATEST

You're welcome.  Glad it worked for you.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines