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FlashPlayer Download issue

New Here ,
Mar 09, 2020 Mar 09, 2020

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Hello,

I have a problem when I want upgrade the Flash Player version.

When I launch flashplayer32_a_install.exe, it opens a window called Adobe Download Manager.

This window is completly white and nothing happening.

I have tried an upgrade several days ago and same thing.

 

I would like to know what are the dependencies of  Flash Player, especially the Windows Services that he should use.

 

Im using Windows 7 ; 64 bits.

 

Thank you in advance for your answers.

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correct answers 1 Correct answer

Adobe Employee , Mar 09, 2020 Mar 09, 2020

For a blank online/shim installer issue, please try the following:

 

  1. Right-click on the installer file and select Properties
  2. In the General tab click the Unblock button
  3. Click Apply
  4. Click OK to close the window
  5. Double-click on the installer file to launch the installer

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LEGEND ,
Mar 09, 2020 Mar 09, 2020

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From exactly which URL do you download? 

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New Here ,
Mar 09, 2020 Mar 09, 2020

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I have closed tabs, I don't have URL.

But it come from the adobe grey & red pop-up warning who appear at windows startup.

I remember, I have checked if the URL was correct one at the first installation fail.

 

The downloaded executable auto delete himself after stoping installation.

 

Send me a good URL where I can download it, I will try again.

EDIT___
I have this data, from Adobe_ADM.txt (Adobe Download Manager)

 

03/09/20 09:55:04:348 | [INFO] | | ADM | | ApplicationContext | | | 2096 | *********************** ADM Workflow start. Version: 2.0.0.483s **************************
03/09/20 09:55:05:218 | [INFO] | | ADM | | ApplicationContext | | | 2096 | White listed URLs are
03/09/20 09:55:05:218 | [INFO] | | ADM | | ApplicationContext | | | 2096 | get.adobe.com
03/09/20 09:55:05:218 | [INFO] | | ADM | | ApplicationContext | | | 2096 | get2.adobe.com
03/09/20 09:55:05:218 | [INFO] | | ADM | | ApplicationContext | | | 2096 | aihdownload.adobe.com
03/09/20 09:55:05:218 | [INFO] | | ADM | | ApplicationContext | | | 2096 | admdownload.stage.adobe.com
03/09/20 09:55:05:218 | [INFO] | | ADM | | ApplicationContext | | | 2096 | admdownload.adobe.com
03/09/20 09:55:05:218 | [INFO] | | ADM | | ApplicationContext | | | 2096 | airdownload.adobe.com
03/09/20 09:55:05:218 | [INFO] | | ADM | | ApplicationContext | | | 2096 | ardownload.adobe.com
03/09/20 09:55:05:218 | [INFO] | | ADM | | ApplicationContext | | | 2096 | ardownload2.adobe.com
03/09/20 09:55:05:218 | [INFO] | | ADM | | ApplicationContext | | | 2096 | download.macromedia.com
03/09/20 09:55:05:218 | [INFO] | | ADM | | ApplicationContext | | | 2096 | fpdownload.macromedia.com
03/09/20 09:55:05:218 | [INFO] | | ADM | | ApplicationContext | | | 2096 | fpdownload2.macromedia.com
03/09/20 09:55:05:218 | [INFO] | | ADM | | ApplicationContext | | | 2096 | fpdownload.adobe.com
03/09/20 09:55:05:218 | [INFO] | | ADM | | ApplicationContext | | | 2096 | fpdownload2.adobe.com
03/09/20 09:55:05:218 | [INFO] | | ADM | | ApplicationContext | | | 2096 | platformdl.adobe.com
03/09/20 09:55:05:218 | [INFO] | | ADM | | ApplicationContext | | | 2096 | platformdl-stage.corp.adobe.com
03/09/20 09:55:05:218 | [INFO] | | ADM | | ApplicationContext | | | 2096 | wwwimages2.adobe.com
03/09/20 09:55:05:218 | [INFO] | | ADM | | ApplicationContext | | | 2096 | wwwimages.adobe.com
03/09/20 09:55:05:218 | [INFO] | | ADM | | ApplicationContext | | | 2096 | wwwimages.stage.adobe.com
03/09/20 09:55:05:218 | [INFO] | | ADM | | ApplicationContext | | | 2096 | wwwimages2.stage.adobe.com
03/09/20 09:55:05:218 | [INFO] | | ADM | | ApplicationContext | | | 2096 | dlmping.adobe.com
03/09/20 09:55:05:218 | [INFO] | | ADM | | ApplicationContext | | | 2096 | dlmping2.adobe.com
03/09/20 09:55:05:218 | [INFO] | | ADM | | ApplicationContext | | | 2096 | dlmping3.adobe.com
03/09/20 09:55:05:218 | [INFO] | | ADM | | ApplicationContext | | | 2096 | dlmping4.adobe.com
03/09/20 09:55:05:218 | [INFO] | | ADM | | ApplicationContext | | | 2096 | get3.adobe.com
03/09/20 09:55:05:218 | [INFO] | | ADM | | ApplicationContext | | | 2096 | get3.stage.adobe.com
03/09/20 09:55:05:218 | [INFO] | | ADM | | ApplicationContext | | | 2096 | adobetag.com
03/09/20 09:55:05:218 | [INFO] | | ADM | | ApplicationContext | | | 2096 | promotion.adobe.com
03/09/20 09:55:05:218 | [INFO] | | ADM | | ApplicationContext | | | 2096 | stats.adobe.com
03/09/20 09:55:05:218 | [INFO] | | ADM | | ApplicationContext | | | 2096 | sstats.adobe.com
03/09/20 09:55:05:218 | [INFO] | | ADM | | ApplicationContext | | | 2096 | ccmdls.adobe.com
03/09/20 09:55:05:218 | [INFO] | | ADM | | ApplicationContext | | | 2096 | White listed Machine Registries are
03/09/20 09:55:05:218 | [INFO] | | ADM | | ApplicationContext | | | 2096 | system\currentcontrolset\control\session manager\environment\
03/09/20 09:55:05:218 | [INFO] | | ADM | | ApplicationContext | | | 2096 | software\microsoft\windows nt\currentversion\
03/09/20 09:55:05:218 | [INFO] | | ADM | | ApplicationContext | | | 2096 | software\microsoft\windows\currentversion\uninstall\
03/09/20 09:55:05:218 | [INFO] | | ADM | | ApplicationContext | | | 2096 | software\wow6432node\microsoft\windows\currentversion\uninstall\
03/09/20 09:55:05:218 | [INFO] | | ADM | | ApplicationContext | | | 2096 | software\microsoft\windows\currentversion\app paths\
03/09/20 09:55:05:218 | [INFO] | | ADM | | ApplicationContext | | | 2096 | software\macromedia\
03/09/20 09:55:05:218 | [INFO] | | ADM | | ApplicationContext | | | 2096 | software\adobe\setup\reader\
03/09/20 09:55:05:218 | [INFO] | | ADM | | ApplicationContext | | | 2096 | software\mcafee safe connect
03/09/20 09:55:05:218 | [INFO] | | ADM | | ApplicationContext | | | 2096 | software\wow6432node\adobe\setup\reader\
03/09/20 09:55:05:218 | [INFO] | | ADM | | ApplicationContext | | | 2096 | White listed User Registries are
03/09/20 09:55:05:218 | [INFO] | | ADM | | ApplicationContext | | | 2096 | software\microsoft\windows\shell\associations\urlassociations\
03/09/20 09:55:05:218 | [INFO] | | ADM | | ApplicationContext | | | 2096 | software\macromedia\
03/09/20 09:55:05:218 | [INFO] | | ADM | | ApplicationContext | | | 2096 | Actual OS locale:'fr_FR', OS locale for this instance:'fr_FR', ADM locale : fr
03/09/20 09:55:05:286 | [INFO] | | ADM | | ApplicationContext | | | 1768 | *********************** ADM Workflow start. Version: 2.0.0.483s **************************
03/09/20 09:58:10:800 | [ERROR] | | ADM | | ApplicationContext | IPCCommunications | | 1224 | Error CB_PktID_Terminate
03/09/20 09:58:10:800 | [INFO] | | ADM | | ApplicationContext | | | 1768 | *********************** ADM Workflow end. Version: 2.0.0.483s **************************
03/09/20 09:58:10:800 | [INFO] | | ADM | | ApplicationContext | | | 2096 | *********************** ADM Workflow end. Version: 2.0.0.483s **************************

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New Here ,
Mar 09, 2020 Mar 09, 2020

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& this, come from AdobeARM.txt (Adobe Acrobat Reader DC)


[2020-03-09 09:35:50:0040] Adobe ARM 1.824.35.289 logging started.
[2020-03-09 09:35:50:0133] Too soon to check for arm update
[2020-03-09 09:35:50:0133] ProductCode: I have deleted this
[2020-03-09 09:35:50:0133] ProductName: Adobe Acrobat Reader DC - Français
[2020-03-09 09:35:50:0133] ProductVersion: 20.006.20034
[2020-03-09 09:35:50:0133] ProductUACPatching: enabled
[2020-03-09 09:35:50:0165] Using registered preference AUTO_ALL
[2020-03-09 09:35:50:0165] Last check for updates not expired
[2020-03-09 09:35:50:0165] Error Code: 120300

[2020-03-09 09:35:50:0165] Using registered preference AUTO_ALL
[2020-03-09 09:35:50:0165] Last check for updates not expired
[2020-03-09 09:35:50:0165] Error Code: 120300

[2020-03-09 09:35:50:0367] ARM returns ERROR_SUCCESS
[2020-03-09 09:35:50:0367] Adobe ARM 1.824.35.289 logging finished.

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LEGEND ,
Mar 09, 2020 Mar 09, 2020

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New Here ,
Mar 09, 2020 Mar 09, 2020

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This file is called flashplayer32_xa_install.exe

Compared to the other flashplayer32_a_install.exe

& another one called flashplayer32_a_mpn_install.exe

 

But same thing, white window called Adobe Download Manager

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Adobe Employee ,
Mar 09, 2020 Mar 09, 2020

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For a blank online/shim installer issue, please try the following:

 

  1. Right-click on the installer file and select Properties
  2. In the General tab click the Unblock button
  3. Click Apply
  4. Click OK to close the window
  5. Double-click on the installer file to launch the installer

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New Here ,
Mar 09, 2020 Mar 09, 2020

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Perfect ! Thank's maria__1

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Adobe Employee ,
Mar 09, 2020 Mar 09, 2020

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You're welcome. Glad it resolved the issue for you.

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New Here ,
Apr 09, 2020 Apr 09, 2020

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no its not working repeatedly adobe stock is coming

 

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Adobe Employee ,
Apr 09, 2020 Apr 09, 2020

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LATEST

If you're seeing an ad for Adobe Stock, Flash Player is installed.  Adobe Stock is an optional offer that displays after Flash Player was installed.


To provide assistance, please provide the following:

  • operating system, including version
  • browser, including version
  • describe issue you are encountering, in detail.

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