FlashPlayer Download issue

Mar 09, 2020

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Hello,

I have a problem when I want upgrade the Flash Player version.

When I launch flashplayer32_a_install.exe, it opens a window called Adobe Download Manager.

This window is completly white and nothing happening.

I have tried an upgrade several days ago and same thing.

 

I would like to know what are the dependencies of  Flash Player, especially the Windows Services that he should use.

 

Im using Windows 7 ; 64 bits.

 

Thank you in advance for your answers.

For a blank online/shim installer issue, please try the following:

 

  1. Right-click on the installer file and select Properties
  2. In the General tab click the Unblock button
  3. Click Apply
  4. Click OK to close the window
  5. Double-click on the installer file to launch the installer

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Most Valuable Participant ,
Mar 09, 2020

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From exactly which URL do you download? 

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Mar 09, 2020

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I have closed tabs, I don't have URL.

But it come from the adobe grey & red pop-up warning who appear at windows startup.

I remember, I have checked if the URL was correct one at the first installation fail.

 

The downloaded executable auto delete himself after stoping installation.

 

Send me a good URL where I can download it, I will try again.

EDIT___
I have this data, from Adobe_ADM.txt (Adobe Download Manager)

 

03/09/20 09:55:04:348 | [INFO] | | ADM | | ApplicationContext | | | 2096 | *********************** ADM Workflow start. Version: 2.0.0.483s **************************
03/09/20 09:55:05:218 | [INFO] | | ADM | | ApplicationContext | | | 2096 | White listed URLs are
03/09/20 09:55:05:218 | [INFO] | | ADM | | ApplicationContext | | | 2096 | get.adobe.com
03/09/20 09:55:05:218 | [INFO] | | ADM | | ApplicationContext | | | 2096 | get2.adobe.com
03/09/20 09:55:05:218 | [INFO] | | ADM | | ApplicationContext | | | 2096 | aihdownload.adobe.com
03/09/20 09:55:05:218 | [INFO] | | ADM | | ApplicationContext | | | 2096 | admdownload.stage.adobe.com
03/09/20 09:55:05:218 | [INFO] | | ADM | | ApplicationContext | | | 2096 | admdownload.adobe.com
03/09/20 09:55:05:218 | [INFO] | | ADM | | ApplicationContext | | | 2096 | airdownload.adobe.com
03/09/20 09:55:05:218 | [INFO] | | ADM | | ApplicationContext | | | 2096 | ardownload.adobe.com
03/09/20 09:55:05:218 | [INFO] | | ADM | | ApplicationContext | | | 2096 | ardownload2.adobe.com
03/09/20 09:55:05:218 | [INFO] | | ADM | | ApplicationContext | | | 2096 | download.macromedia.com
03/09/20 09:55:05:218 | [INFO] | | ADM | | ApplicationContext | | | 2096 | fpdownload.macromedia.com
03/09/20 09:55:05:218 | [INFO] | | ADM | | ApplicationContext | | | 2096 | fpdownload2.macromedia.com
03/09/20 09:55:05:218 | [INFO] | | ADM | | ApplicationContext | | | 2096 | fpdownload.adobe.com
03/09/20 09:55:05:218 | [INFO] | | ADM | | ApplicationContext | | | 2096 | fpdownload2.adobe.com
03/09/20 09:55:05:218 | [INFO] | | ADM | | ApplicationContext | | | 2096 | platformdl.adobe.com
03/09/20 09:55:05:218 | [INFO] | | ADM | | ApplicationContext | | | 2096 | platformdl-stage.corp.adobe.com
03/09/20 09:55:05:218 | [INFO] | | ADM | | ApplicationContext | | | 2096 | wwwimages2.adobe.com
03/09/20 09:55:05:218 | [INFO] | | ADM | | ApplicationContext | | | 2096 | wwwimages.adobe.com
03/09/20 09:55:05:218 | [INFO] | | ADM | | ApplicationContext | | | 2096 | wwwimages.stage.adobe.com
03/09/20 09:55:05:218 | [INFO] | | ADM | | ApplicationContext | | | 2096 | wwwimages2.stage.adobe.com
03/09/20 09:55:05:218 | [INFO] | | ADM | | ApplicationContext | | | 2096 | dlmping.adobe.com
03/09/20 09:55:05:218 | [INFO] | | ADM | | ApplicationContext | | | 2096 | dlmping2.adobe.com
03/09/20 09:55:05:218 | [INFO] | | ADM | | ApplicationContext | | | 2096 | dlmping3.adobe.com
03/09/20 09:55:05:218 | [INFO] | | ADM | | ApplicationContext | | | 2096 | dlmping4.adobe.com
03/09/20 09:55:05:218 | [INFO] | | ADM | | ApplicationContext | | | 2096 | get3.adobe.com
03/09/20 09:55:05:218 | [INFO] | | ADM | | ApplicationContext | | | 2096 | get3.stage.adobe.com
03/09/20 09:55:05:218 | [INFO] | | ADM | | ApplicationContext | | | 2096 | adobetag.com
03/09/20 09:55:05:218 | [INFO] | | ADM | | ApplicationContext | | | 2096 | promotion.adobe.com
03/09/20 09:55:05:218 | [INFO] | | ADM | | ApplicationContext | | | 2096 | stats.adobe.com
03/09/20 09:55:05:218 | [INFO] | | ADM | | ApplicationContext | | | 2096 | sstats.adobe.com
03/09/20 09:55:05:218 | [INFO] | | ADM | | ApplicationContext | | | 2096 | ccmdls.adobe.com
03/09/20 09:55:05:218 | [INFO] | | ADM | | ApplicationContext | | | 2096 | White listed Machine Registries are
03/09/20 09:55:05:218 | [INFO] | | ADM | | ApplicationContext | | | 2096 | system\currentcontrolset\control\session manager\environment\
03/09/20 09:55:05:218 | [INFO] | | ADM | | ApplicationContext | | | 2096 | software\microsoft\windows nt\currentversion\
03/09/20 09:55:05:218 | [INFO] | | ADM | | ApplicationContext | | | 2096 | software\microsoft\windows\currentversion\uninstall\
03/09/20 09:55:05:218 | [INFO] | | ADM | | ApplicationContext | | | 2096 | software\wow6432node\microsoft\windows\currentversion\uninstall\
03/09/20 09:55:05:218 | [INFO] | | ADM | | ApplicationContext | | | 2096 | software\microsoft\windows\currentversion\app paths\
03/09/20 09:55:05:218 | [INFO] | | ADM | | ApplicationContext | | | 2096 | software\macromedia\
03/09/20 09:55:05:218 | [INFO] | | ADM | | ApplicationContext | | | 2096 | software\adobe\setup\reader\
03/09/20 09:55:05:218 | [INFO] | | ADM | | ApplicationContext | | | 2096 | software\mcafee safe connect
03/09/20 09:55:05:218 | [INFO] | | ADM | | ApplicationContext | | | 2096 | software\wow6432node\adobe\setup\reader\
03/09/20 09:55:05:218 | [INFO] | | ADM | | ApplicationContext | | | 2096 | White listed User Registries are
03/09/20 09:55:05:218 | [INFO] | | ADM | | ApplicationContext | | | 2096 | software\microsoft\windows\shell\associations\urlassociations\
03/09/20 09:55:05:218 | [INFO] | | ADM | | ApplicationContext | | | 2096 | software\macromedia\
03/09/20 09:55:05:218 | [INFO] | | ADM | | ApplicationContext | | | 2096 | Actual OS locale:'fr_FR', OS locale for this instance:'fr_FR', ADM locale : fr
03/09/20 09:55:05:286 | [INFO] | | ADM | | ApplicationContext | | | 1768 | *********************** ADM Workflow start. Version: 2.0.0.483s **************************
03/09/20 09:58:10:800 | [ERROR] | | ADM | | ApplicationContext | IPCCommunications | | 1224 | Error CB_PktID_Terminate
03/09/20 09:58:10:800 | [INFO] | | ADM | | ApplicationContext | | | 1768 | *********************** ADM Workflow end. Version: 2.0.0.483s **************************
03/09/20 09:58:10:800 | [INFO] | | ADM | | ApplicationContext | | | 2096 | *********************** ADM Workflow end. Version: 2.0.0.483s **************************

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Mar 09, 2020

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& this, come from AdobeARM.txt (Adobe Acrobat Reader DC)


[2020-03-09 09:35:50:0040] Adobe ARM 1.824.35.289 logging started.
[2020-03-09 09:35:50:0133] Too soon to check for arm update
[2020-03-09 09:35:50:0133] ProductCode: I have deleted this
[2020-03-09 09:35:50:0133] ProductName: Adobe Acrobat Reader DC - Français
[2020-03-09 09:35:50:0133] ProductVersion: 20.006.20034
[2020-03-09 09:35:50:0133] ProductUACPatching: enabled
[2020-03-09 09:35:50:0165] Using registered preference AUTO_ALL
[2020-03-09 09:35:50:0165] Last check for updates not expired
[2020-03-09 09:35:50:0165] Error Code: 120300

[2020-03-09 09:35:50:0165] Using registered preference AUTO_ALL
[2020-03-09 09:35:50:0165] Last check for updates not expired
[2020-03-09 09:35:50:0165] Error Code: 120300

[2020-03-09 09:35:50:0367] ARM returns ERROR_SUCCESS
[2020-03-09 09:35:50:0367] Adobe ARM 1.824.35.289 logging finished.

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Most Valuable Participant ,
Mar 09, 2020

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Mar 09, 2020

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This file is called flashplayer32_xa_install.exe

Compared to the other flashplayer32_a_install.exe

& another one called flashplayer32_a_mpn_install.exe

 

But same thing, white window called Adobe Download Manager

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Adobe Employee ,
Mar 09, 2020

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For a blank online/shim installer issue, please try the following:

 

  1. Right-click on the installer file and select Properties
  2. In the General tab click the Unblock button
  3. Click Apply
  4. Click OK to close the window
  5. Double-click on the installer file to launch the installer

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Mar 09, 2020

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Perfect ! Thank's maria__1

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Adobe Employee ,
Mar 09, 2020

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You're welcome. Glad it resolved the issue for you.

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Apr 09, 2020

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no its not working repeatedly adobe stock is coming

 

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maria__1 LATEST
Adobe Employee ,
Apr 09, 2020

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If you're seeing an ad for Adobe Stock, Flash Player is installed.  Adobe Stock is an optional offer that displays after Flash Player was installed.


To provide assistance, please provide the following:

  • operating system, including version
  • browser, including version
  • describe issue you are encountering, in detail.

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