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Flashplayer update problem

New Here ,
Dec 26, 2018 Dec 26, 2018

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I have tried several timens to update Flashplayer. I receive the .exe file but whwn I open it I receive tjhe message "connection error"

My OS is Windows 10

I use Opera browser but receive the samen error message in Firefoxfoutmelding flashplayer.png

what can I do?

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correct answers 1 Correct Answer

Adobe Employee , Jan 03, 2019 Jan 03, 2019
Can you clear the browser cache and try again (without the VPN).  If it fails again, please provide new log files (Adobe_ADM.log & Adobe_GDE.log).Thank you.

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Adobe Employee ,
Dec 26, 2018 Dec 26, 2018

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We'll need to review the online installer log files to troubleshoot the error.  The 2 files are Adobe_ADM.log and Adobe_GDE.log saved at C:\Users\<YourUserID>\AppData\Local\Temp\Adobe_ADMLogs

Upload the 2 files to cloud.acrobat.com/send (see How to share a file using Adobe Document Cloud​) or some other file sharing service of your choice that doesn't require user account to access.  Post the link to the uploaded files in your reply

Note: Adobe's North American offices are closed through January 1, 2019.  Replies from staff members will be delayed.

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New Here ,
Dec 27, 2018 Dec 27, 2018

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The mentioned files are not on my PC. I only have the flashplayer install.exe file. When I start this file it says downloading and connection error.

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LEGEND ,
Dec 28, 2018 Dec 28, 2018

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The files mentioned are in a hidden folder. Did you look there?  Windows Key + R type

%Temp%\Adobe_ADMLogs

including both % signs

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New Here ,
Dec 31, 2018 Dec 31, 2018

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The files have been sent Archivos compartidos - Acrobat.com

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Adobe Employee ,
Jan 02, 2019 Jan 02, 2019

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Sorry, I forgot to mention /Temp is a hidden directory. 

Thank you for posting the files.  Are you using a proxy server, or VPN service?

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New Here ,
Jan 03, 2019 Jan 03, 2019

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Hi Maria, I use VPN service but also tried without VPN

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Adobe Employee ,
Jan 03, 2019 Jan 03, 2019

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Can you clear the browser cache and try again (without the VPN).  If it fails again, please provide new log files (Adobe_ADM.log & Adobe_GDE.log).

Thank you.

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New Here ,
Jan 03, 2019 Jan 03, 2019

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Succeeded! Thank you Maria. Best wishes, Hendrik

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Adobe Employee ,
Jan 03, 2019 Jan 03, 2019

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Thank you for the update.  Glad it worked out.

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Adobe Employee ,
Jan 10, 2019 Jan 10, 2019

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@henkstaal

Follow-up question - what VPN service are you using?

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New Here ,
Jan 11, 2019 Jan 11, 2019

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Nord VPN

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Adobe Employee ,
Jan 11, 2019 Jan 11, 2019

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Thank you very much.  I'll pass this along.

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New Here ,
Jan 11, 2019 Jan 11, 2019

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LATEST

You are welcome. Goodnight

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New Here ,
Dec 28, 2018 Dec 28, 2018

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I also have the same issue.

Using Windows 10 and getting error message on Firefox.

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