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Gray circle with white exclamation mark on white background

Community Beginner ,
Aug 03, 2010

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We have a digital signage app that uses the flash player OCX as a COM component within a .NET application running on XP and Win 7.   Since upgrading some clients to flash version 10.1.53.64 we are experiencing a variety of issues to include:

1) fscommand calls that are being raised from the SWFs being played eventually stop being raised to (or at least received by) the application.  The behavior is not consistant, and it usually takes a while for this to occur.  Only an app restart seems to restore functionality.

2) Also occasionally insted of the SWF that is supposed to be playing, a white screen is displayed in the flash window.   The screen has a small gray circle with a white exclamation mark in the center.  When this occurs it never recovers - even when a new SWF is loaded.  No errors are raised and the app "thinks" that everything is still going smoothly.  Again a app restart is required to fix it.

We can usually recover from missing fscommands because if we expect a command that never comes, we can restart gracefully.  Issue 2 is more problematic in that its only a visual thing - no errors or other bad behavior seem to be occuring.

Any thoughts of fixes or work arounds would be appreciated.

Thanks.

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Gray circle with white exclamation mark on white background

Community Beginner ,
Aug 03, 2010

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We have a digital signage app that uses the flash player OCX as a COM component within a .NET application running on XP and Win 7.   Since upgrading some clients to flash version 10.1.53.64 we are experiencing a variety of issues to include:

1) fscommand calls that are being raised from the SWFs being played eventually stop being raised to (or at least received by) the application.  The behavior is not consistant, and it usually takes a while for this to occur.  Only an app restart seems to restore functionality.

2) Also occasionally insted of the SWF that is supposed to be playing, a white screen is displayed in the flash window.   The screen has a small gray circle with a white exclamation mark in the center.  When this occurs it never recovers - even when a new SWF is loaded.  No errors are raised and the app "thinks" that everything is still going smoothly.  Again a app restart is required to fix it.

We can usually recover from missing fscommands because if we expect a command that never comes, we can restart gracefully.  Issue 2 is more problematic in that its only a visual thing - no errors or other bad behavior seem to be occuring.

Any thoughts of fixes or work arounds would be appreciated.

Thanks.

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Aug 03, 2010 1
New Here ,
Aug 12, 2010

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I can confirm the problem of the gray circle with the white exclamation mark on white background appearing at random, usually after hours. We also use the flash player OCX 10,1,53,64 on windows xp.

Any suggestions? What about downgrading or upgrading to 10,1,82,76?

Thanks.

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Aug 12, 2010 0
New Here ,
Aug 14, 2010

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same trouble for me

config : XP x64 (fully updated)

IE7 7.0.5730.13 x32 (fully updated)

tested v10.1.53.64

and the latest v10,1,82,76 (still not working)

tested also with shockwave (not) & installed

i've also reformated my hard disk and no more luck with a clean windows install !

screen capture of the icon :

http://img713.imageshack.us/img713/8475/flashplayergraycirclewh.png

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Aug 14, 2010 1
New Here ,
Aug 21, 2010

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We also get this occasionally with our custom flash app running in digial signage (Rise running in IE8).

We are having trouble finding out:

a) what generates it (is it from Flash, IE, or Rise)

b) what it means

What digital signage platform are you using?

Does anyone know if the exclamation mark from Flash?  I cant find any Adobe documentation/refrences to it besides this post...

Any help would be much appreciated -

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Aug 21, 2010 0
New Here ,
Aug 23, 2010

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Correction - the players are running IE7.

We just spent an hour with Adobe support regarding this issue.  According to Adobe there is no error screen or icon generated by their software that matches the white screen with exclamation point that we are seeing.

Anyone else find a reason behind this icon or resolution?

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Aug 23, 2010 0
New Here ,
Aug 24, 2010

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We have the same problem with Flowplayer (SWF video player in embed&object tag, http://flowplayer.org), Firefox 3.6.3, Flash 10.1.53.64. After 3 - 4 days is visible white exclamation mark on white background. We would like to know how to detect this state and restart our swf application..

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Aug 24, 2010 0
Community Beginner ,
Aug 24, 2010

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Our product is AdQue.  I have not heard anything from adobe and I also have not tried to reproduce it in the latest version of the flash player.

For the most part we've been able to work around this issue - because fortunately most of our flash assets raise an fscommand to indicate that they are finished playing.  Essencially if we expect an fscommand from an SWF and don't get it in a specific time, we know that flash is hosed and we gracefully restart our app.  Then it works again for a long time until the gray exclamation mark of death re appears.

Don't know of any other way to detect the condition besides occasionally playing an SWF that raises an fscommand or flashcall that tells the app that things are still working nicely.

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Aug 24, 2010 0
New Here ,
Aug 24, 2010

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I'm having the same problem with my flash site. I did a small update yesterday and that's when it started.  The site went back to normal after about an hour, but its back to the gray circle with the exclamation point again today.

I suspect its an IE problem, as the site is normal in Firefox.

I really hope someone gets this figured out.

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Aug 24, 2010 0
New Here ,
Aug 24, 2010

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Thanks for the additional feedback - it helps in trying to eliminate variables here.

O. Esner had it happen in Firefox - so it appears to not be specific to IE.

The common variables appear to be:

* Windows

* Flash 10.1.53.64 and higher

Has anyone seen this occur on a non-windows machine?  We have only seen this on windows.

I'm wondering if there is any connection with ActiveX...and the latest Flash Player.

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Aug 24, 2010 0
LEGEND ,
Aug 24, 2010

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Hi, I was just reading this thread out of curiosity since the subject line was so different. Mostly users that are having problems with Flash Player post on this Flash Forum. I have seen many many various errors and have dealt with just as many causes, but don't recall any error as described here.

It seems if any new error would appear, the Flash Player forum would most likely be the first to hear about it

If anyone does post about this, I would let you know. I just thot perhaps this bit of info would be helpful as you are trying to find a solution.

Thanks,

eidnolb

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Aug 24, 2010 0
New Here ,
Aug 25, 2010

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We are having the same problem. A white screen with grey circle and exclamation mark.

Am running a standalone application wrapped in zinc 3.0 on windows 7. Flash player version v10,1,82,76 although I am not sure if this is applicable to the standalone player.

The white screen with grey circle appears on random time intervals. The only significant actions performed are loading and unloading image's. In my search for a solution I firstly determined that there are no memory leaks. But now I am weirded out too. I can't seem to determine who is mainly responsible, the flash player or windows 7 or a combination. Although I suspect it is the player.

At work we have made many of the same kind of kiosk-like projects and we had many strange bugs but this last one is the most maddening.

I hope the standalone-part is significant extra information, and that someone can solve this!

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Aug 25, 2010 0