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Having trouble using Flash Player - Win10/Edge

Community Beginner ,
Nov 05, 2017 Nov 05, 2017

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[moderator: added OS/browser to title for clarity]

OS: Windows 10

Web Browser & Version: Microsoft Edge, 40.15063.674.0

Flash Player Version: No idea

When I try to open CreateSpace's Interior Reviewer, it says on the bottom that Flash Player isn't supported. I go to the Flash Player website, and on that site, it says it's pre-installed and directions on how to troubleshoot Flash Player. I did it multiple times, and still, it doesn't work. It has worked in  the past. That's what confuses me.

Link: https://tsw.createspace.com/title/7772573/setup/book_interior

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correct answers 1 Correct Answer

Adobe Employee , Nov 06, 2017 Nov 06, 2017
Microsoft blocks Flash Player on a per-domain basis and forces users to allow Flash for each site they visit, so it won't be unusual that it works on adobe.com (if you allowed it) and not on the Create Space site.  If you have allowed it on Create Space and it's still not working, it's most likely a content issue with the site not conforming to Edge's click-to-play implementation.  It's not an issue with Flash Player.  I recommend contacting Create Space with your issue.

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Adobe Employee ,
Nov 05, 2017 Nov 05, 2017

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Community Beginner ,
Nov 06, 2017 Nov 06, 2017

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On Adobe's website, it shows it's working, but on CreateSpace, it stil isn't.

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Adobe Employee ,
Nov 06, 2017 Nov 06, 2017

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Microsoft blocks Flash Player on a per-domain basis and forces users to allow Flash for each site they visit, so it won't be unusual that it works on adobe.com (if you allowed it) and not on the Create Space site.  If you have allowed it on Create Space and it's still not working, it's most likely a content issue with the site not conforming to Edge's click-to-play implementation.  It's not an issue with Flash Player.  I recommend contacting Create Space with your issue.

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Community Beginner ,
Nov 06, 2017 Nov 06, 2017

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Thank you! This helped a ton!

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Adobe Employee ,
Nov 07, 2017 Nov 07, 2017

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You're welcome.  Glad the issue is resolved.

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