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Hello, I am a Chinese user and cannot install the FlashPlayer plugin from flash.cn

Explorer ,
Sep 17, 2018 Sep 17, 2018

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I reinstalled the system, then opened flash.cn with IE8, download and install the prompt as follows.

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Then after I opened the software, I always prompted the installation to fail.

I tried to uninstall and reinstall, but it also doesn't work.

111.png

The system is Windows 7 64-bit. Browser IE8.

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correct answers 1 Correct Answer

Adobe Employee , Sep 17, 2018 Sep 17, 2018
Please try help@flash.cn

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Adobe Employee ,
Sep 17, 2018 Sep 17, 2018

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Hi,

Can you share the files present at C:\Users\Administrator\AppData\Local\Temp\Adobe_CDMLogs location. To share the files, you can refer to How to share a file using Adobe Document Cloud . Post a link to the uploaded files here.

Thanks!

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Explorer ,
Sep 17, 2018 Sep 17, 2018

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I can't use it Adobe Document Cloud 。。

111.png

I uploaded the file to Google Drive.

https://drive.google.com/open?id=12uFiOVBlhXKO5nYAY-XTqDMgo0b0wH_R

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Adobe Employee ,
Sep 17, 2018 Sep 17, 2018

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Please try help@flash.cn

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Explorer ,
Sep 17, 2018 Sep 17, 2018

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I sent an email to help@flash.cn. Is the content of the email written in English or Chinese?

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Adobe Employee ,
Sep 17, 2018 Sep 17, 2018

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Either should work, but I believe Mandarin would be the preferred language.

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Explorer ,
Sep 17, 2018 Sep 17, 2018

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Thanks for helping me successfully install manually. However, I still think the problem is serious and cannot be installed directly from flash.cn. I hope that the official staff can pay attention to it.

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Adobe Employee ,
Sep 18, 2018 Sep 18, 2018

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Hi,

Are you using Win 7 VM? If yes, on which OS is it placed?

Thanks!

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Explorer ,
Sep 18, 2018 Sep 18, 2018

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Not a virtual machine.

I found that opening some https sites would show a certificate error.

I will re-download win7 from msdn and install it.

I don't know if this is the reason, so I can't install the Flash plugin.

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Adobe Employee ,
Sep 18, 2018 Sep 18, 2018

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Hi,

We could reproduce the issue on one of the machines at our end. Updating Microsoft Security Advisory 3033929 | Microsoft Docs patch fixed the same. Can you please give it a try.

Thanks!

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Explorer ,
Sep 18, 2018 Sep 18, 2018

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Just open Windows Update and let it update?

I will try tomorrow。

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Adobe Employee ,
Sep 17, 2018 Sep 17, 2018

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You can get support by emailing support@flash.cn

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Explorer ,
Sep 17, 2018 Sep 17, 2018

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support@flash.cn

Mail alert, this address does not exist.

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