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I am SICK & TIRED of trying to update Flash Player.

New Here ,
Oct 03, 2018 Oct 03, 2018

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I am SICK & TIRED of trying to update Flash Player.

It gets to 90% and hangs.

There MUST be a better easier way to update.

I have spent too much of my precious time %$#@ing around with your stupid program.

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Adobe Employee ,
Oct 03, 2018 Oct 03, 2018

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Please provide the following information:

  • Operating system version
  • Web browser and version
  • File name of the installer you are using
  • Flash Player version
  • Explain your problem in step-by-step detail if possible
  • A direct link to a web page that demonstrates the problem
  • If you get error messages, please provide a screenshot

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New Here ,
Oct 04, 2018 Oct 04, 2018

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Operating system version = OS Mac Sierra 10.12.6

Web browser and version = Safari Version 12.0 (12606.2.11)

File name of the installer you are using = ? Adobe?

Flash Player version <https://forums.adobe.com/external-link.jspa?url=http%3A%2F%2Fkb2.adobe.com%2Fcps%2F155%2Ftn_15507.html> = ? Never gets far enough to check

Explain your problem in step-by-step detail if possible = Gets to 90% installed then stalls (message is = Adobe Flash is NOT responding)

A direct link to a web page that demonstrates the problem = n.a.

If you get error messages, please provide a screenshot <https://forums.adobe.com/docs/DOC-7043#jive_content_id_How_do_I_attach_a_screenshot>

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Adobe Employee ,
Oct 05, 2018 Oct 05, 2018

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Hi,

Please provide Adobe_ADM.log and Adobe_GDE.log files. You can get the location of files from Where do I find the Flash Player installation log on the Macintosh? link. Once you have the files, upload the same and share the link here. Refer to How to share a file using Adobe Document Cloud to know how to upload files.

In the meanwhile, please use the offline installers available on Installation problems | Flash Player | Mac page under 'Still having problems' section.

Thanks!

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