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I am trying to look at videos saved clips on alarm.com but it says that I need adobe flash player 9

New Here ,
Sep 16, 2019 Sep 16, 2019

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I am trying to look at some video saved clips on my alarm website but it says that I need to have adobe flash player 9.0 but I already have windows 10. Does my laptop already have Adobe flash player 9.0? and if yes, i am having trouble allowing that website to use it. Help ASAP!!

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correct answers 1 Correct Answer

Adobe Employee , Sep 23, 2019 Sep 23, 2019
It's more likely that your browser is blocking Flash Player from running, and the alarm site hasn't updated their code (Flash Player 9 shipped in 2007) and is making the faulty assumption that if Flash Player isn't immediately available, that it's not installed. Flash Player is backwards-compatibile, and you always want to run the latest available version of Flash Player. You can find directions on enabling Flash in your browser of choice, here:  https://helpx.adobe.com/flash-player.html

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Most Valuable Participant ,
Sep 16, 2019 Sep 16, 2019

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Getting Flash Player https://get.adobe.com/flashplayer
As far as I know, Microsoft does not allow external installs into Edge or Internet Explorer
If you want to use the latest Flash Player, you will have to use a non-Microsoft browser
Or, contact Microsoft about problems with Edge or Internet Explorer

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Adobe Employee ,
Sep 23, 2019 Sep 23, 2019

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It's more likely that your browser is blocking Flash Player from running, and the alarm site hasn't updated their code (Flash Player 9 shipped in 2007) and is making the faulty assumption that if Flash Player isn't immediately available, that it's not installed.

 

Flash Player is backwards-compatibile, and you always want to run the latest available version of Flash Player.

 

You can find directions on enabling Flash in your browser of choice, here: 

https://helpx.adobe.com/flash-player.html

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