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I need to uninstall Flash from my Pc but i don't have permission to uninstalled it

New Here ,
Jan 20, 2021 Jan 20, 2021

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I have tried to uninstall flash from my pc and nothing is working. 
I have tried unsing the Flash uninstaller, It tells me the uninstaltion is done and i need to restart my pc. I restart my pc and check  C:\Windows\system32\Macromed\Flash  Where all four Flash files stills exists, I try removing them but i get a Error message saying i Need premission from Trueinstaller to make a change to that file. 

I looked up the forums who tells me I need to update my Pc with the windosw update to fix this so i go to windows  update and update my  pc and restarting in and the files are still there and i still cant remove them. So as instructed i go to windows support, Windows support tells me They cant fix it as its a Adobe Program and i need to go to Adobe's support i go to adobes support and Adobe support tells me That there is no longer a support for Flash and that i need to go to adobe forums, 

So here i am help me i cant get this Malware of a Program of my pc. 
This is my last bet if this dose not work i cannot uninstall it from my pc and i am dead in the water

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correct answers 1 Correct Answer

Adobe Employee , Jan 20, 2021 Jan 20, 2021
Adobe's uninstaller does not remove any browser-embedded Flash Player files. The files that you see are for the IE/Edge embedded version of Flash Player, managed by Microsoft, not Adobe. For the IE/Edge browser-embedded Flash Player, Microsoft has released an update, https://support.microsoft.com/en-us/help/4577586/update-for-removal-of-adobe-flash-player, to remove the IE/Edge embedded Flash Player ActiveX Control.  If you encounter issues running this update, please contact Microsoft for as...

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Adobe Employee ,
Jan 20, 2021 Jan 20, 2021

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Adobe's uninstaller does not remove any browser-embedded Flash Player files.

The files that you see are for the IE/Edge embedded version of Flash Player, managed by Microsoft, not Adobe.

 

For the IE/Edge browser-embedded Flash Player, Microsoft has released an update, https://support.microsoft.com/en-us/help/4577586/update-for-removal-of-adobe-flash-player, to remove the IE/Edge embedded Flash Player ActiveX Control.  If you encounter issues running this update, please contact Microsoft for assistance.

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New Here ,
Jan 20, 2021 Jan 20, 2021

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I have already contacted mincrosoft support they tell me to go here. and your support tells me to go to the  forums. I NEED HELP

 

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Adobe Employee ,
Jan 20, 2021 Jan 20, 2021

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I don't know why Microsoft support is telling you to contact Adobe regarding files that are included with IE/Edge browser.  Adobe didn't install those files.  Microsoft did, via Windows update, as part of IE/Edge browser, which is why you cannot uninstall/delete them manually.

 

Please try running the update, if you haven't done so yet.  It should remove the files installed by by Windows, as indicated in the update documentation.

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New Here ,
Jan 20, 2021 Jan 20, 2021

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I have run windows update on my pc. it did fic anything.  my pc is up to date 

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Adobe Employee ,
Jan 20, 2021 Jan 20, 2021

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Did or did not fix?

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New Here ,
Jan 20, 2021 Jan 20, 2021

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it did NOT fix it, Files still remain on my pc and i can still NOT remove them

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Adobe Employee ,
Jan 20, 2021 Jan 20, 2021

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Please contact Microsoft for assistance with their Update.  Adobe cannot help you with Microsoft's update.

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New Here ,
Jan 20, 2021 Jan 20, 2021

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i've already done so. they told me to go here and just shut down the chat 

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Adobe Employee ,
Jan 20, 2021 Jan 20, 2021

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Did you reboot your system after running the update to remove Flash Player?  If not, please try that.


If you've rebooted and it didn't remove the files, please contact Microsoft again and tell them you are contacting them about their update, KB4577586, to remove the embedded Flash Player from IE/Edge browsers that was installed by Microsoft not Adobe.

 

There are non-embedded versions as well that are not removed by their update.  Please be specific in which Flash Player version you are attempting to remove.

 

Beyond this, there's nothing more I/we on this forum can help you with as it's not Adobe's update you are inquiring about.

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New Here ,
Jan 20, 2021 Jan 20, 2021

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i dont even know how to check whtich version it is

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Adobe Employee ,
Jan 20, 2021 Jan 20, 2021

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Which version of what?

 

Did you run the specific update I linked to (https://support.microsoft.com/en-us/help/4577586/update-for-removal-of-adobe-flash-player), or just Windows update in general?

 

If it was Windows update in general, it didn't include the Update I linked to as this is an optional update that Microsoft hasn't included in Windows update yet.

 

Again, to remove the IE/Edge embedded version of Flash Player, run this update https://support.microsoft.com/en-us/help/4577586/update-for-removal-of-adobe-flash-player.

 

There's not much more I can provide beyond what I've already provided in this discussion topic.

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New Here ,
Jan 20, 2021 Jan 20, 2021

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Ohh i did not know that finually something that helped! so in the catalog the  one higest up yes?

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Adobe Employee ,
Jan 20, 2021 Jan 20, 2021

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The catalog lists 38 different update files.  You need to download the update specific to your Windows version, in the Products column, and each version has 2 or 3 variants for architecture, as denoted in the file name:

  • x86-based system = 32-bit 
  • x64-based system = 64-bit
  • ARM64-based system = ARM

 

You can find out the Version and architecture in Settings > System > About:

  • System type = system architecture
  • Version = the Windows version

 

For example, the file name "Update for Removal of Adobe Flash Player for Windows 10 Version 2004 for x64-based systems (KB4577586)" is for Windows 10 64-bit Version 2004.  Be sure to download the correct file for your Windows version and architecture, othewise, the update won't work correctly.

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New Here ,
Jan 20, 2021 Jan 20, 2021

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i am running. 64-bit operating system, x64-based processor and windows 10 home. so whith version should i get?

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Adobe Employee ,
Jan 20, 2021 Jan 20, 2021

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You need to obtain the Windows 10 version in Settings > System > About > Version

 

 

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New Here ,
Jan 20, 2021 Jan 20, 2021

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20H2

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New Here ,
Jan 20, 2021 Jan 20, 2021

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I got help eventually and now all files are gone from my pc Thanks for the help!

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Adobe Employee ,
Jan 20, 2021 Jan 20, 2021

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You're welcome.  Glad the issue has been resolved.

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