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Impossible d'installer AdobeFlashPlayer_25_a_install sur mac os x 10.11.6

New Here ,
May 05, 2017 May 05, 2017

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Capture d’écran 2017-05-05 à 11.33.16.png

J'ai procédé à la désinstallation mais impossible de ré-installer Flash Player.

Merci de m'indiquer une méthode

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Adobe Employee ,
May 05, 2017 May 05, 2017

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Hi,

You may try the offline installer. Follow these steps

1)Download the uninstaller from: Uninstall Flash Player for Mac OS

2) Open the page: Installation problems | Flash Player | Mac

Under the heading "Still having problems" click on the specific link to NPAPI/PPAPI plugin.

3) Ensure all the browsers are closed. Run the uninstaller and then the offline installer.

If the problem persists, please write back to us.

Thanks!

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Adobe Employee ,
May 05, 2017 May 05, 2017

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HI sarl kinhelios

Is there an error on the installer dialog window itself?  To troubleshoot the error I'll need to review the installer log files.  Please do the following:

  1. Select the Go -> Go to Folder... menu item from the Finder menu
    2013-04-16_11-19-25.png
  2. Copy and paste ~/Library/Logs/Adobe_ADMLogs into the Go to Folder dialog
    GoToFolder.jpg
  3. Locate the Adobe_ADM.log and Adobe_GDE.log files in the folder that appears.
  4. Upload both files, Adobe_ADM.log and Adobe_GDE.log, to cloud.acrobat.com using the instructions at How to share a document
  5. Post the link to the uploaded files in your reply.

Thank you.

--

Maria

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New Here ,
May 05, 2017 May 05, 2017

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Hi Maria,

Find a link to the 2 files you needed to analyse the problem

Thank you for your help.

Jean-Baptiste

Fichiers partagés - Acrobat.com

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Adobe Employee ,
May 05, 2017 May 05, 2017

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Hi,

Thank you for posting the log files.  Flash Player installation, using the online installer, is failing due to a known bug we are fixing in the near future.  The offline installer, which Divya posted a link to, is not impacted by the bug and should install Flash Player successfully on your system.

--

Maria

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New Here ,
May 05, 2017 May 05, 2017

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Hi,

Yes there is an error on the installer itself and just after it opens firefox to indicate that the installed is uncompleted !

Thank,

Jean-Baptiste

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New Here ,
May 05, 2017 May 05, 2017

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Hi,

I have posted 2 answers,

Is there an error on the installer dialog window itself? To troubleshoot the error I'll need to review the installer log files. Please do the following:

Le 5 mai 2017 à 17:12, m_vargas <forums_noreply@adobe.com> a écrit :

How to share a document

Cordialement Jean-Baptiste DUFAY

Directeur SARL KINHELIOS

Ingénieur ESTP - PARIS

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