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Installation Flash Player

New Here ,
Sep 17, 2017 Sep 17, 2017

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Bonjour

J'ai téléchargé Adobe flash player, il y a 2 jours. Apparemment, ça ne s'est pas bien installé !!! depuis j'ai une fenetre mentionnant erreur 0xc0000005  !!! Je ne peux plus ouvrir certaines applications (jeux, scanner, adobe) J'ai tenté de désinstaller Flash player : échec! Co mment faire pour désinstaller et réinstaller correctementFlash player ? merci à vous

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Adobe Employee ,
Sep 17, 2017 Sep 17, 2017

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Hi,

Which operating system are you working on? What is the version of the flash player installed?

Thanks!

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New Here ,
Sep 18, 2017 Sep 18, 2017

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Je suis sur Windows 7 et la version 27.0.0.130. Merci de votre participation

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Adobe Employee ,
Sep 18, 2017 Sep 18, 2017

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What browser, including version, are you using?

Please provide the link to the page/Flash contetn that results in error 0xc0000005

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New Here ,
Sep 18, 2017 Sep 18, 2017

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I do not know which link contains the result 0xc0000005 Sorry !!!

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New Here ,
Sep 19, 2017 Sep 19, 2017

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Navigateur chrome version 60.0.3112.113. La version flash player qui a été mal installée est 27.0.0130. Mon PC fonctionne sous windows 7.

Souhaitez-vous d'autres informations ?

Merci pour votre aide

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Adobe Employee ,
Sep 19, 2017 Sep 19, 2017

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Essentially, error 0xc0000005 is not a Flash Player error, it's a system error.  Something else is causing this error (e.g. bad registry, file system, virus/malware, etc).

I can certainly take a look at the FlashInstall log file to see what happened during the installation/uninstall attempt, but you'll need to find someone else (e.g. a trusted IT person) who can assist in troubleshooting the 0xc0000005 error and fixing that for you.

Please upload the FlashInstall log file(s) saved at the following location(s) to cloud.acrobat.com/send using the instructions at https://forums.adobe.com/docs/DOC-7161

  • 32-bit OS: FlashInstall32.log saved at C:\Windows\System32\Macromed\Flash
  • 64-bit OS: FlashInstall32.log saved at C:\Windows\SysWOW64\Macromed\Flash AND FlashInstall64.log saved at C:\Windows\System32\Macromed\Flash

Post the link to the uploaded file(s) in your reply.

Thank you.

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New Here ,
Sep 19, 2017 Sep 19, 2017

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Merci de votre réponse. Je vais contacter un spécialiste informatique. Cependant, les problèmes que je rencontre ont été concomitants au téléchargement de flash player !!!!

Cordialement

Viviane Martin

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