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Installation problem Flash Player, warning at 53%

New Here ,
Nov 30, 2019 Nov 30, 2019

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Hi, when i try to install flash player, it show me a warning at 53% without any error code. and the only things that i can do is exit installer.

Have you any solution?

I've just try subinacl too

Thanks

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Adobe Employee ,
Dec 02, 2019 Dec 02, 2019

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Which operating system and browser are you installing Flash Player for?

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New Here ,
Dec 02, 2019 Dec 02, 2019

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  • Hi. Windows 7, the browser is Mozilla Firefox

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Adobe Employee ,
Dec 02, 2019 Dec 02, 2019

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Please provide the following installation log files for the same installation attempt (you may need to re-run the installer for this):

 

Adobe_ADM.log saved at C:\Users\<YourUserID>\AppData\Local\Temp\Adobe_ADMLogs

 

FlashInstall log file(s) saved at:

32 Bit Windows:

  • C:\Windows\system32\Macromed\Flash\FlashInstall32.log

64 Bit Windows:

  • C:\Windows\system32\Macromed\Flash\FlashInstall64.log
  • C:\Windows\syswow64\Macromed\Flash\FlashInstall32.log

 

If this is a 64-bit OS, both files are required.

 

Upload the files to Document Cloud (see https://community.adobe.com/t5/flash-player/how-to-share-a-file-using-adobe-document-cloud/td-p/4787...) or some other file sharing service of your choice that doesn't require account login to access.  Post the link to the uploaded files in your reply.

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New Here ,
Dec 02, 2019 Dec 02, 2019

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Adobe Employee ,
Dec 03, 2019 Dec 03, 2019

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Thank you.


The installation is failing because it's failing to delete the Flash Player Settings Manager.  Unfortunately, it's not logging why this is happening.

 

Please try uninstalling Flash Player, using the uninstaller posted at https://helpx.adobe.com/flash-player/kb/uninstall-flash-player-windows.html

 

If there's an error during uninstall, provide an updated FlashInstall32.log file

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New Here ,
Dec 03, 2019 Dec 03, 2019

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hi. it appear an error during the uninstall operation..

 https://documentcloud.adobe.com/link/track?uri=urn%3Aaaid%3Ascds%3AUS%3Ab06db7f5-f025-40e9-8312-b469...

the uninstaller says me that the flash player settings manager is open... but really its closed.

I've verified it in the control panel!

thank you

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New Here ,
Dec 08, 2019 Dec 08, 2019

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haven't you a solution? thanks

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Adobe Employee ,
Dec 09, 2019 Dec 09, 2019

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Sorry for the late reply.


The error is due to the failure to delete/uninstall the Flash Player Settings Manager.  Usually this is due to a file system permission issue, however, the log file you provided does not indicate why this is happening.


Please try to manually delete the file C:\Windows\system32\FlashPlayerCPLApp.cpl

If you're able to delete the file, you should be able to proceed with installing the new version.

 

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New Here ,
Dec 18, 2019 Dec 18, 2019

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Todo ok

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New Here ,
Dec 20, 2019 Dec 20, 2019

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Sorry for the late reply...

Problem solved thanks to Maria too

I don't know how it was possible but there was something in my pc that not permitted administrator rights... after many days of test i was able to solve the problem...

Thanks to everyone helped me!

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Adobe Employee ,
Jan 06, 2020 Jan 06, 2020

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Glad you were able to resolve the permissions issue to resolve the Flash Player issue.

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