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Installation stuck at 0% and file gone

New Here ,
May 29, 2017 May 29, 2017

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Windows 10

Opera updated

Flash Player 25

I'm trying to install Flash Player 25, but installation remains stuck at 0% saying "installation will begin shortly". Furthermore, after returning to my download folder to try again, the file is gone! Please help!

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Adobe Employee ,
May 29, 2017 May 29, 2017

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Hi,

You may try the offline installer. Follow these steps

1)Download the uninstaller from: Uninstall Flash Player for Windows

2) Open the page: Installation problems | Flash Player | Windows 7 and earlier

Under the heading "Still having problems" click on the specific link to PPAPI plugin.

3) Ensure all the browsers are closed. Run the uninstaller and then the offline installer.

If the problem persists, please write back to us.

Thanks!

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Adobe Employee ,
May 30, 2017 May 30, 2017

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Hi IDCCR

The auto-deletion of the installer file is expected behaviour. This is a shim installer that downloads and installs Flash Player silently in the background, as such, the file itself changes often and auto-deleting it after it's executed prevents customers from attempting to use it again in the future when it's no longer valid.

In order to troubleshoot why the installation is hanging, we'll need to view the installer log file.  Please upload the Adobe_ADM.log file, saved at C:\Users\<YourUserID>\AppData\Local\Temp\Adobe_ADMLogs to cloud.acrobat.com/send using the instructions at How to share a document and post the link to the uploaded file in your reply.

Thank you.

--

Maria

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