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Installer stopped at 95% and won't let me force quit, restart or turn off the computer

New Here ,
Jul 06, 2012 Jul 06, 2012

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The flash player install manager stopped at 95% on my Mac and has been like that for a couple of days now. I can't end the installer, I can't even force quit. The installer doesn't allow me to restart or turn off the computer, because it's "still installing".

How can I solve this problem? Please help me!

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correct answers 1 Correct Answer

Adobe Employee , Jan 11, 2021 Jan 11, 2021
This thread was from 2012.  I'm locking it.  Flash Player is EOL.  It is no longer being maintained or receiving security updates, and most browsers will be removing support for all browser plug-ins in upcoming releases.  We strongly recommend that you uninstall at this point.  Uninstall Flash Player - Windows: https://helpx.adobe.com/flash-player/kb/uninstall-flash-player-windows.html Uninstall Flash Player - Mac: https://helpx.adobe.com/flash-player/kb/uninstall-flash-player-mac-os.html ...

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Adobe Employee ,
Jul 06, 2012 Jul 06, 2012

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What happens when you do a force quit?

What's your Mac's version?

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New Here ,
Aug 19, 2012 Aug 19, 2012

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I am having the same problem. Absolutley nothing happens when I force quit and I'm on Lion 10.7.4. I can't even shut down.

Any suggestions?

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Adobe Employee ,
Aug 21, 2012 Aug 21, 2012

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Hi,

I'm sorry you're having problems installing.  Let's try the following:  After mounting the Flash Player dmg, right click the "Install Adobe Flash Player" icon and select "Show Package Contents".  From there, go into the Contents/Resources folder and run the file named "Adobe Flash Player.pkg".

Thanks,

Chris

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New Here ,
Aug 23, 2012 Aug 23, 2012

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Hi,

I didn't get the option of "Show Package Contents". When I right click, I just get "Show all Windows" or "Show". They both take me to an updater screen. It has a loading bar at the bottom. There is the option to click "Details", but that just links me to the following website:

http://helpx.adobe.com/acrobat/release-note/release-notes-acrobat-reader.html

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Adobe Employee ,
Aug 23, 2012 Aug 23, 2012

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Are you right clicking the "Install Adobe Flash Player" icon in Finder?

2012-08-23_13-14-11.png

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New Here ,
Aug 23, 2012 Aug 23, 2012

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Yes and this is all I see.

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Adobe Employee ,
Aug 23, 2012 Aug 23, 2012

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Can you post a screenshot?

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New Here ,
Aug 24, 2012 Aug 24, 2012

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I'll try this again. I got an error message the first time.

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Adobe Employee ,
Aug 23, 2012 Aug 23, 2012

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Hello,

Which version of Adobe Flash Player you are trying to install 11.3 or 11.4 ?

Thanks,

Vikram

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New Here ,
Aug 24, 2012 Aug 24, 2012

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11.3

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Adobe Employee ,
Aug 24, 2012 Aug 24, 2012

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Hello,

Did you tried Flash Player 11.2, Flash Player Archived : http://helpx.adobe.com/flash-player/kb/archived-flash-player-versions.html

Use Flash Player uinstaller (http://helpx.adobe.com/flash-player/kb/uninstall-flash-player-mac-os.html) to clean any instance for Flash Player.

Thanks,

Vikram

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New Here ,
Aug 24, 2012 Aug 24, 2012

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Hi,

I followed the link and it said that it successfully uninstalled, but the loading window is still there. It still won't let me quit.

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Adobe Employee ,
Aug 24, 2012 Aug 24, 2012

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Hello,

Can you access "Activity Monitor" from "Spotlight" and try Force Quitting the Process.

Once process quits then you can try installing Flash 11.4 from http://get.adobe.com/flashplayer or Flash 11.2 from above post.

Thanks

Vikram

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New Here ,
Aug 24, 2012 Aug 24, 2012

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That worked! Thank you for your help!

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New Here ,
Aug 24, 2012 Aug 24, 2012

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I followed the link below and I am stuck at 95% again.

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Adobe Employee ,
Aug 24, 2012 Aug 24, 2012

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I suspect the key will be getting into the package contents as I posted earlier.  This should be doable by right clicking on the installer as described, if you'd like help please feel free to contact me directly at ccampbel@adobe.com.

Thanks,

Chris

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New Here ,
Sep 30, 2019 Sep 30, 2019

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same problem, it worked, thank you

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New Here ,
Jul 23, 2020 Jul 23, 2020

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this same thing has happened to me - I've done what you said and when the installer window appears it says that it's waiting for other installations to complete... the installer itself still hasn't moved from 95%

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Adobe Employee ,
Jul 30, 2020 Jul 30, 2020

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This thread is from 2012.  I'm going to close it. 

 

If you're having a problem, please start a new thread and use the following guide on getting a good answer: 

https://forums.adobe.com/thread/1195540

 

Also, here's the installer troubleshooting guide for Mac: 

https://helpx.adobe.com/flash-player/kb/installation-problems-flash-player-mac.html

 

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New Here ,
Jan 11, 2021 Jan 11, 2021

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Hey did you find any solution for this. i m also facing the same problem i can't shut down my computer.

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Adobe Employee ,
Jan 11, 2021 Jan 11, 2021

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This thread was from 2012.  I'm locking it. 

 

Flash Player is EOL.  It is no longer being maintained or receiving security updates, and most browsers will be removing support for all browser plug-ins in upcoming releases.  We strongly recommend that you uninstall at this point. 

 

Uninstall Flash Player - Windows:
https://helpx.adobe.com/flash-player/kb/uninstall-flash-player-windows.html

 

Uninstall Flash Player - Mac:
https://helpx.adobe.com/flash-player/kb/uninstall-flash-player-mac-os.html

 

Background: 

https://theblog.adobe.com/adobe-flash-update/

https://www.adobe.com/products/flashplayer/end-of-life.html

 

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