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Installing Adobe Flash

New Here ,
Jul 24, 2018 Jul 24, 2018

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I was told to install Adobe Flash to complete a training for work.  I am installing Flash for Firefox and was able to download the .exe file to my computer.  I double click on the file and it asks for what type of updates I would like.  I tell them to update automatically and it opens up another box and shows it ready to install and says 0%.  It states that it will begin shortly but never goes anywhere.  I have tried all of the different ways I could possibly try to no avail.  I went to the website to see what I might be doing wrong but nothing.  I have Windows 7 on my PC.  Why is it not getting past 0%? 

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Adobe Employee ,
Jul 24, 2018 Jul 24, 2018

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We'll need to obtain the online installer log files to troubleshoot further.  Please provide the two files (Adobe_ADM.log and Adobe_GDE.log) saved at C:\Users\<YourUserID>\AppData\Local\Temp\Adobe_ADMLogs.  Upload the files to cloud.acrobat.com/send using the instructions at How to share a file using Adobe Document Cloud , or some other file sharing service of your choice that doesn't require user account to access.  Post the link to the uploaded files in your reply.

Thank you.

--

Maria

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