Issuing installing Flash update 30.0.0.113

[kbroadmeadow]

I am trying to install the Flash NPAPI 30.0.0.113 update offline on 4 systems. 1 installed with no error. The others are all giving an error: 'C:\Windows\system32\Macromed\Flash\FlashUtil64_30_0_0_113_Plugin.exe is either not designed to run on Windows or it contains an error. Try installing the program again using the original installation media or contact your system administrator or the software vendor for support. Error status )xc0000022.'

I've tried a new copy of the update, uninstalling/reinstalling, repairing Visual C++ 2013 Redistributable, all with no avail. Any suggestions?

[_maria_]

Hi,

We'll need to get some information from you to troubleshoot further.  Please provide the following:

1. Operating system, including version, of the system that Flash Player installed on without errors
2. Operating system, including version, of all three (3) systems that return the error.
3. Exact file name of the installer file you are using to install Flash Player.
4. FlashInstall log files from all of the systems that are failing.  Since this is a 64-bit OS, there are 2 files:
   1. FlashInstall32.log saved at C:\Windows\SysWOW64\Macromed\Flash
   2. FlashInstall64.log saved at C:\Windows\System32\Macromed\Flash
5. Screenshot of the permissions on the FlashUtil64_30_0_0_113_plugin.exe file on all 3 systems.  To obtain the permissions, do the following:
   1. Right-click on the  FlashUtil64_30_0_0_113_plugin.exe file and select Properties
   2. In the Properties window, go to the Security tab
   3. In the Security tab, select your account
   4. Take a screenshot of the account permissions

Please name the files in such a manner that the screenshots and log files match up.  For example: System1_permissions.png, System1_FlashInstall32.log, System1_FlashInstall64.log, etc

Upload all files to cloud.acrobat.com/send using the instructions at How to share a file using Adobe Document Cloud  or some other file sharing service of your choice that doesn't require user account login to access.

Post the link to the uploaded files in your reply.

Thank you.

--

Maria

[kbroadmeadow]

I'm no longer sure that the one system which did not show the error installed correctly either, as the plugin does not show up in FireFox.

For what it's worth, it looks like the install proceeds successfully (progress bar goes to 100%). I believe the error (occurs twice) comes when the plugin is launched.

The installer is: install_flash_player.exe

We change the wording to differentiate it from other flash installers to: install_flash_player_npapi.exe

The systems are all Server 2012 R2

The files are at:

Shared Files - Acrobat.com

[_maria_]

I'm no longer sure that the one system which did not show the error installed correctly either, as the plugin does not show up in FireFox.

Do you mean it's not showing up in about:plugins, or something else?

The systems are all Server 2012 R2

Flash Player is not supported on any Server versions (see Tech specs | Adobe Flash Player for supported platforms), which means we do not code for, nor test on, any Server version, and we don't invest much time troubleshooting issues on non-supported platforms, unless they're also reported on supported platforms, and thus far, I've not seen this issue reported on supported platforms.

With that said, we'll investigate a bit further.  Can you provide the following:

• What is the permissions on the C:\Windows\SysWOW64\Macromed\Flash\mms.cfg file?
• When does the error "FlashUtil64_30_0_0_113_Plugin.exe is either not designed to run on Windows..." appear
• Please provide a screenshots
  • of the error message.
  • the 32-bit and 64-bit Flash directories after running the 30.0.0.113 installer that returns the error
• Run the uninstaller, and run the 29.0.0.171 NPAPI installer to verify that the same issue is not reproducible in 29.0.0.171.