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Keine Antwort auf Anfrage Flash-Weiterverteilung

New Here ,
Jan 25, 2018 Jan 25, 2018

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Seit dem 19.01.2018 versuche ich eine Lizenz für die Weiterverteilung des Flashplayers im Unternehmen zu bekommen.

Heute Morgen zum vierten mal probiert.

Bis jetzt bekomme ich nicht mal eine Antwortmail!

Wo kann das Problem liegen?

Freundliche Grüsse

Albert

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correct answers 1 Correct Answer

Adobe Employee , Jan 26, 2018 Jan 26, 2018
The licensing team reports the distribution license has been approved and the distribution license approval email was sent.  The email contains a signed PDF attachment.  Many spam filters and perimeter email scanners block the email due to the signed PDF attachment. Please ensure your spam filter and email security policies are configured to allow the delivery of the email.

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Adobe Employee ,
Jan 25, 2018 Jan 25, 2018

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Please private message me the Adobe ID/email address you used to request the distribution license and I'll follow-up with the licensing team.  To send a private message, click on my user-name link and then on the 'Message' button link.  For reference, include a link to this discussion topic.

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Adobe Employee ,
Jan 26, 2018 Jan 26, 2018

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The licensing team reports the distribution license has been approved and the distribution license approval email was sent.  The email contains a signed PDF attachment.  Many spam filters and perimeter email scanners block the email due to the signed PDF attachment. Please ensure your spam filter and email security policies are configured to allow the delivery of the email.

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New Here ,
Jan 28, 2018 Jan 28, 2018

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Thanks for your helps.

It was TM-Scanmail which did thought the message was a security risk.

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Adobe Employee ,
Jan 29, 2018 Jan 29, 2018

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Thank you for the update.

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