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bonjour à toutes et à tous,
J'ai la version 32.0.0.363 et j'ai une invitation à une actualisation.
Tout se passe bien jusqu'à ce que le téléchargement se fait. A 50% maximum, il s'arrête. Toujours. Je n'ai jamais eu ce problème auparavant lors d'une mise-à-jour. Tout semble dans l'ordre (suis allée sur la page Aide d'Adobe pour vérifier) mais rien n'y fait.
Certes, mon ordinateur n'est pas récent (Windows Vista 32bits, navigateur Firefox) mais quand même...
Je vous remercie d'avance pour votre aide.
Thanks for providing the debugging information.
At the bottom of this page, there are links to an alternate set of installers that should work:
https://helpx.adobe.com/flash-player/kb/installation-problems-flash-player-windows.html
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ALWAYS ignore update invitations. 99% are malware! To get the latest Flash Player go only to http://get.adobe.com/flash
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For which browser are you installing Flash Player?
Everything goes well until the download is done. At a maximum of 50%, it stops.
Is this error after you have launched the installer? Please post a screenshot of the error window and message.
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Hello,
Mozilla Firefox
Sincerely
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I'll need to review the installation logs to troubleshoot further. Please provide the following log files:
After gathering the files upload them to Document Cloud (see How to share a document) or some other file sharing service of your choice that doesn't require account log in. Post the link to the uploaded files in your reply.
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Hello,
First of all, I must say i've got some issues about "technical" english language so, i hope my (future) replies won't be wrong.
- Adobe_ADM.log
https://documentcloud.adobe.com/link/track?uri=urn:aaid:scds:US:7449064b-1bf2-4cc3-bb56-b3182dcec3dc
- Adobe_GDE.log
https://documentcloud.adobe.com/link/track?uri=urn:aaid:scds:US:5b05a1c1-2e9c-4b0f-aa8b-c447bafbd2e6
- FlashInstall log file
https://documentcloud.adobe.com/link/track?uri=urn:aaid:scds:US:7ce1f1c8-d1c8-41ec-9831-690ceb10d56d
Thanks in advance.
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Thanks for providing the debugging information.
At the bottom of this page, there are links to an alternate set of installers that should work:
https://helpx.adobe.com/flash-player/kb/installation-problems-flash-player-windows.html
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Hello,
First of all, i've already done this once and it didn't work.
But, i did it again following your advice and the download was finally completed.
Thank you for your help. Really appreciated.
Best regards