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Le téléchargement MAJ s'arrête

New Here ,
May 02, 2020 May 02, 2020

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bonjour à toutes et à tous,

J'ai la version 32.0.0.363 et j'ai une invitation à une actualisation.

Tout se passe bien jusqu'à ce que le téléchargement se fait. A 50% maximum, il s'arrête. Toujours. Je n'ai jamais eu ce problème auparavant lors d'une mise-à-jour. Tout semble dans l'ordre (suis allée sur la page Aide d'Adobe pour vérifier) mais rien n'y fait.

Certes, mon ordinateur n'est pas récent (Windows Vista 32bits, navigateur Firefox) mais quand même...

 

Je vous remercie d'avance pour votre aide.

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Adobe Employee , May 29, 2020 May 29, 2020
Thanks for providing the debugging information.  At the bottom of this page, there are links to an alternate set of installers that should work:  https://helpx.adobe.com/flash-player/kb/installation-problems-flash-player-windows.html

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Most Valuable Participant ,
May 02, 2020 May 02, 2020

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ALWAYS ignore update invitations. 99% are malware! To get the latest Flash Player go only to http://get.adobe.com/flash

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Adobe Employee ,
May 04, 2020 May 04, 2020

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For which browser are you installing Flash Player?

 

Everything goes well until the download is done. At a maximum of 50%, it stops. 

Is this error after you have launched the installer?  Please post a screenshot of the error window and message.

 

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New Here ,
May 10, 2020 May 10, 2020

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Hello,

 

Mozilla Firefox

 

ADOBE.jpg

Sincerely

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Adobe Employee ,
May 12, 2020 May 12, 2020

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I'll need to review the installation logs to troubleshoot further.  Please provide the following log files:

  • Adobe_ADM.log and Adobe_GDE.log saved at C:\Users\<YourUserID>\AppData\Local\Temp\Adobe_ADMLogs
    • AppData is a hidden directory.  If you do not see it refer to Show hidden files/folders for instructions to enable hidden directories
  • FlashInstall log file(s), saved at:
    • 32-bit OS: C:\Windows\system32\Macromed\Flash\FlashInstall32.log
    • 64-bit OS: C:\Windows\system32\Macromed\Flash\FlashInstall64.log AND C:\Windows\syswow64\Macromed\Flash\FlashInstall32.log (both file are required)

 

After gathering the files upload them to Document Cloud (see How to share a document) or some other file sharing service of your choice that doesn't require account log in.  Post the link to the uploaded files in your reply.

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New Here ,
May 24, 2020 May 24, 2020

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Hello,

First of all, I must say i've got some issues about "technical" english language so, i hope my (future) replies won't be wrong.

- Adobe_ADM.log

https://documentcloud.adobe.com/link/track?uri=urn:aaid:scds:US:7449064b-1bf2-4cc3-bb56-b3182dcec3dc

- Adobe_GDE.log

https://documentcloud.adobe.com/link/track?uri=urn:aaid:scds:US:5b05a1c1-2e9c-4b0f-aa8b-c447bafbd2e6

- FlashInstall log file

https://documentcloud.adobe.com/link/track?uri=urn:aaid:scds:US:7ce1f1c8-d1c8-41ec-9831-690ceb10d56d

 

Thanks in advance.

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Adobe Employee ,
May 29, 2020 May 29, 2020

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Thanks for providing the debugging information. 

 

At the bottom of this page, there are links to an alternate set of installers that should work: 

https://helpx.adobe.com/flash-player/kb/installation-problems-flash-player-windows.html

 

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New Here ,
Jun 14, 2020 Jun 14, 2020

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Hello,

First of all, i've already done this once and it didn't work.

But, i did it again following your advice and the download was finally completed.

 

Thank you for your help. Really appreciated.

 

Best regards

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