not sure if this is even something you can help me with. But I will ask anyway after the windows updateKB5991567 i ca n longer get my webcam to work. i can take a video and send to desktop but ai am not seeing the video what i see is just an icon to the video from windows mediaplayer i donot see the actual video after the update and i have no way to uninstall the update. spent most of the day with windows support treying to help this is wht i got today from logitech.
Mar 24, 2021, 3:04 PM UTCDear Mary,
Thank you for getting back to us and we apologize for the inconvenience that it caused you, I tried to check online for the issue that you currently having to play your saved video, However as per checking Microsoft has released a Windows update that removes Adobe's Flash Player before it reaches end of support on December 31, 2020. and they didn't provide any details for a substitute on how we can access a saved file video,
Have you contacted Microsoft about it ?
Please feel free to respond to this email.
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I'm not finding any information on windows update KB5991567. Is this the correct update?
Flash Player reached end-of-life at the end of 2020 and most browser vendors have removed support for Flash Player.
With that said, Adobe, and browser vendors announced in July 2017 that Flash Player would reach end of life at the end of 2020. This gave content providers (in this case Logitech) over 3 years to prepare and remove Flash Player support from their products. Logitech is the one that needs to fix this in their product to use some other technology besides Flash.
Logitech's comment "However as per checking Microsoft has released a Windows update that removes Adobe's Flash Player before it reaches end of support on December 31, 2020." is confusing. I wonder if they are referring to KB4577586, which while released last year, was optional, not required, and users had to actively look for it and run it to remove the bundled Flash Player. It was only within the last month or so that Microsoft started including this in their update (see https://www.bleepingcomputer.com/news/microsoft/microsoft-force-installs-windows-10-update-to-remove...)
Browser support information:
Short answer: you need new webcam software.
If Logitech hasn't developed a non-flash-based alternative for that model by now, chances are they never will. You'll probably need a new webcam. Ask Logitech for a loyalty discount. The worst they can say is "no."