• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
Locked
0

Mac OS "Application "Flash Player" is trying to install new supporting program"

New Here ,
Sep 08, 2017 Sep 08, 2017

Copy link to clipboard

Copied

Hello. During an update installation on my Mac (MacOS Sierra 10.12.6) I got the following message: "Application "Install Adobe Flash Player" is trying to install new supporting program", and the prompt is asking to fill root password. I don't remember that flash player previously asked me to fill a password, and it looks a bit suspicious to me. Does anybody know what is "supporting" program? And should it be or it is kind of infection? (BTW, Antivirus and Malwarebytes haven't detected anything).

Views

385

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Sep 08, 2017 Sep 08, 2017

Copy link to clipboard

Copied

That doesn't sound familiar to me.  What is the name of the installer file you are using?

Please post a screenshot of the installer dialog window (see https://forums.adobe.com/docs/DOC-7043#jive_content_id_How_do_I_attach_a_screenshot​)

Please do the following:

  • Launch Finder and navigate to /Applications/Utilities
  • Open the program named Terminal.app
  • Double-click on the Installer.DMG file you downloaded.
  • A new window should display, showing the DMG package contents, e.g:
    Screen Shot 2017-09-08 at 11.36.24 AM.jpg
  • Go back to the Terminal app and type: codesign -vvd
  • Then drag the installer .APP file onto the Terminal window
  • You should end up with the following in the Terminal window:
    Screen Shot 2017-09-08 at 11.38.26 AM.jpg
  • Click the ENTER key
  • Post a screenshot of the Terminal Window displaying the results

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Sep 08, 2017 Sep 08, 2017

Copy link to clipboard

Copied

Thank you for the response. Here we go:

2017-09-08_22-06-36.png

2017-09-08_22-15-18.png

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Sep 08, 2017 Sep 08, 2017

Copy link to clipboard

Copied

Thank you.  That's legitimate.  I was confused by the term 'supporting'.  This is system text due to the API being used (implemented in the most recent version). Since it's system text, it can't be changed (we wanted to so as not to alarm users).  Installation on Mac has always required the user to enter the password. This is because Flash Player writes to areas of the filesystem that require elevated permissions.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Sep 08, 2017 Sep 08, 2017

Copy link to clipboard

Copied

Maybe my translation was incorrect, sorry for that.

So, it means no cause for worrying!

Thank you for your help!

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Sep 08, 2017 Sep 08, 2017

Copy link to clipboard

Copied

LATEST

You're welcome.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines