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Mid Way Install Permission Issue

New Here ,
Sep 21, 2017 Sep 21, 2017

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Hello,

I've currently tried installing flash player and have gotten permissions issues endlessly. the installer always goes to about 56% (The moment it generates files in C:\Windows\System32\Macromed\Flash) and gives me a permission error and ends the installer. I've installed as admin, run as admin, safe mode as admin, I've removed the Macromed folder after running the uninstalled contained within it, and reinstalled. always ends the moment it generates those files again.

System Details:

Intel Core i5-4690k cpu @ 3.5ghz

16gb ram

Windows 7 home premium 64 bit

OEM build

4 SSD Drives C:\ is the main disk over 80gb spare

Below is the log file currently located in C:\Windows\System32\Macromed\Flash

Any Assistance is appreciated

FlashInstall64.log

=O====== M/27.0.0.130 2017-09-22+02-10-57.194 ========

0000 00001113 C:\Windows\system32\Macromed\Flash\\* 3

0001 00001113 C:\Users\Brennan\AppData\Roaming\Macromedia\Flash Player\www.macromedia.com\bin\* 3

0002 00000010 "C:\Windows\system32\Macromed\Temp\{31C0BFAF-FA28-41A1-8366-B5D12787FAF5}\InstallFlashPlayer.exe" -install -skipARPEntry -iv 8 -au 0

0003 00000020 C:\Windows\SysWOW64\FlashPlayerCPLApp.cpl

0004 00001037 SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\Adobe Flash Player NPAPI/ 2

0005 00001037 SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\Adobe Flash Player Plugin/ 2

0006 00001036 Software\Mozilla\MaintenanceService\extensions/Plugins 2

0007 00001036 Software\Opera Software/Last CommandLine 2

0008 00001036 Software\Opera Software/Last CommandLine 2

0009 00001036 Software\Opera Software/Plugin Path 2

0010 00001036 Software\Opera Software/Plugin Path 2

0011 00000014

0012 00000015 C:\Windows\system32\Macromed\Flash\FlashUtil64_27_0_0_130_Plugin.exe

0013 00000016 C:\Windows\system32\Macromed\Flash\FlashUtil64_27_0_0_130_Plugin.dll

0014 00000024 C:\Windows\system32\Macromed\Flash\plugin.vch

0015 00000019 C:\Windows\SysWOW64\FlashPlayerCPLApp.cpl

0016 00000012

=X====== M/27.0.0.130 2017-09-22+02-10-57.910 ========

=O====== M/27.0.0.130 2017-09-22+02-11-54.175 ========

0000 00001113 C:\Users\Brennan\AppData\Roaming\Macromedia\Flash Player\www.macromedia.com\bin\* 3

0001 00000010 "C:\Windows\System32\Macromed\Flash\FlashUtil64_27_0_0_130_Plugin.exe" 

0002 00001036 Software\Macromedia\FlashPlayerActiveX/PlayerPath 2

0003 00001036 Software\Macromedia\FlashPlayerPepper/PlayerPath 2

0004 00001036 Software\Macromedia\FlashPlayerActiveX/PlayerPath 2

0005 00001036 Software\Macromedia\FlashPlayerPepper/PlayerPath 2

0006 00001036 Software\Macromedia\FlashPlayerActiveX/PlayerPath 2

0007 00001036 Software\Macromedia\FlashPlayerPepper/PlayerPath 2

0008 00001036 Software\Macromedia\FlashPlayerActiveX/PlayerPath 2

0009 00001018

0010 00001037 SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\Adobe Flash Player ActiveX/ 2

0011 00001019

0012 00001020

0013 00001037 Software\Microsoft\Windows\CurrentVersion\RunOnce/FlashPlayerUpdate 2

0014 00001037 Software\Macromedia\FlashPlayerActiveX/ 2

0015 00001037 Software\Macromedia\FlashPlayer/FlashPlayerVersion 2

0016 00001037 Software\Macromedia\FlashPlayer/SwfInstall 2

0017 00001037 Software\Macromedia\FlashPlayerActiveXReleaseType/ 2

0018 00001037 Software\Microsoft\Code Store Database\Distribution Units\{D27CDB6E-AE6D-11CF-96B8-444553540000}/ 2

0019 00001021

0020 00001036 Software\Macromedia\FlashPlayerActiveX/PlayerPath 2

0021 00001036 Software\Macromedia\FlashPlayerPepper/PlayerPath 2

0022 00001036 Software\Macromedia\FlashPlayerActiveX/PlayerPath 2

0023 00001036 Software\Macromedia\FlashPlayerPepper/PlayerPath 2

0024 00001036 Software\Macromedia\FlashPlayerActiveX/PlayerPath 2

0025 00001036 Software\Macromedia\FlashPlayerActiveX/PlayerPath 2

0026 00001036 Software\Macromedia\FlashPlayerPepper/PlayerPath 2

0027 00001037 SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\Adobe Flash Player NPAPI/ 2

0028 00001037 SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\Adobe Flash Player Plugin/ 2

0029 00001015 C:\Windows\system32\Macromed\Flash\FlashUtil64_27_0_0_130_Plugin.exe 5

0030 00001015 C:\Windows\system32\Macromed\Flash\FlashUtil64_27_0_0_130_Plugin.exe 5

0031 00001037 Software\Microsoft\Windows\CurrentVersion\RunOnce/FlashPlayerUpdate 2

0032 00001037 Software\Macromedia\FlashPlayerPlugin/ 2

0033 00001037 Software\Macromedia\FlashPlayer/FlashPlayerVersion 2

0034 00001037 Software\Macromedia\FlashPlayer/SwfInstall 2

0035 00001037 SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\Adobe Flash Player Plugin/ 2

0036 00001021

0037 00001036 Software\Macromedia\FlashPlayerActiveX/PlayerPath 2

0038 00001036 Software\Macromedia\FlashPlayerPlugin/PlayerPath 2

0039 00001036 Software\Macromedia\FlashPlayerPepper/PlayerPath 2

0040 00001037 Software\Microsoft\Windows\CurrentVersion\Control Panel\Extended Properties\System.ControlPanel.Category/C:\Windows\system32\FlashPlayerCPLApp.cpl 2

0041 00001048

0042 00000020 C:\Windows\system32\FlashPlayerCPLApp.cpl

0043 00001036 Software\Macromedia\FlashPlayerActiveX/PlayerPath 2

0044 00001036 Software\Macromedia\FlashPlayerPlugin/PlayerPath 2

0045 00001036 Software\Macromedia\FlashPlayerPepper/PlayerPath 2

0046 00001037 SOFTWARE\Microsoft\Windows NT\CurrentVersion\Image File Execution Options\\FlashPlayerApp.exe/ 2

0047 00001037 Software\Microsoft\Windows\CurrentVersion\Control Panel\Extended Properties\System.ControlPanel.Category/C:\Windows\system32\FlashPlayerCPLApp.cpl 2

0048 00001036 Software\Macromedia\FlashPlayerActiveX/PlayerPath 2

0049 00001036 Software\Macromedia\FlashPlayerPlugin/PlayerPath 2

0050 00001036 Software\Macromedia\FlashPlayerActiveX/PlayerPath 2

0051 00001036 Software\Macromedia\FlashPlayerPlugin/PlayerPath 2

0052 00001036 Software\Macromedia\FlashPlayerPepper/PlayerPath 2

0053 00001036 Software\Macromedia\FlashPlayerPepper/PlayerPath 2

0054 00001018

0055 00001037 SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\Adobe Flash Player PPAPI/ 2

0056 00001037 SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\Adobe Flash Player Pepper/ 2

0057 00001019

0058 00001020

0059 00001037 Software\Microsoft\Windows\CurrentVersion\RunOnce/FlashPlayerUpdate 2

0060 00001037 Software\Macromedia\FlashPlayerPepper/ 2

0061 00001037 Software\Macromedia\FlashPlayer/FlashPlayerVersion 2

0062 00001037 Software\Macromedia\FlashPlayer/SwfInstall 2

0063 00001037 Software\Macromedia\FlashPlayerPepperReleaseType/ 2

0064 00001037 SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\Adobe Flash Player Pepper/ 2

0065 00001021

0066 00001036 Software\Macromedia\FlashPlayerActiveX/PlayerPath 2

0067 00001036 Software\Macromedia\FlashPlayerPlugin/PlayerPath 2

0068 00001036 Software\Macromedia\FlashPlayerPepper/PlayerPath 2

0069 00001037 Software\Microsoft\Windows\CurrentVersion\Control Panel\Extended Properties\System.ControlPanel.Category/C:\Windows\system32\FlashPlayerCPLApp.cpl 2

0070 00001048

0071 00000020 C:\Windows\system32\FlashPlayerCPLApp.cpl

0072 00001036 Software\Macromedia\FlashPlayerActiveX/PlayerPath 2

0073 00001036 Software\Macromedia\FlashPlayerPlugin/PlayerPath 2

0074 00001036 Software\Macromedia\FlashPlayerPepper/PlayerPath 2

0075 00001037 SOFTWARE\Microsoft\Windows NT\CurrentVersion\Image File Execution Options\\FlashPlayerApp.exe/ 2

0076 00001037 Software\Microsoft\Windows\CurrentVersion\Control Panel\Extended Properties\System.ControlPanel.Category/C:\Windows\system32\FlashPlayerCPLApp.cpl 2

0077 00001036 Software\Macromedia\FlashPlayerActiveX/PlayerPath 2

0078 00001036 Software\Macromedia\FlashPlayerPlugin/PlayerPath 2

0079 00001036 Software\Macromedia\FlashPlayerActiveX/PlayerPath 2

0080 00001036 Software\Macromedia\FlashPlayerPlugin/PlayerPath 2

0081 00001036 Software\Macromedia\FlashPlayerPepper/PlayerPath 2

0082 00001036 Software\Mozilla\MaintenanceService\extensions/Plugins 2

0083 00001036 Software\Opera Software/Last CommandLine 2

0084 00001036 Software\Opera Software/Last CommandLine 2

0085 00001036 Software\Opera Software/Plugin Path 2

0086 00001036 Software\Opera Software/Plugin Path 2

0087 00001015 C:\Windows\system32\Macromed\Flash\FlashUtil64_27_0_0_130_Plugin.exe 5

0088 00001015 C:\Windows\system32\Macromed\Flash\FlashUtil64_27_0_0_130_Plugin.exe 5

0089 00001015 C:\Windows\system32\Macromed\Flash\FlashUtil64_27_0_0_130_Plugin.dll 5

0090 00001015 C:\Windows\system32\Macromed\Flash\FlashUtil64_27_0_0_130_Plugin.dll 5

=X====== M/27.0.0.130 2017-09-22+02-11-57.471 ========

=O====== M/27.0.0.130 2017-09-22+02-12-09.146 ========

0000 00000044

0001 00000045

0002 00001113 C:\Users\Brennan\AppData\Roaming\Macromedia\Flash Player\www.macromedia.com\bin\* 3

0003 00000010 "C:\Windows\System32\Macromed\Flash\FlashUtil64_27_0_0_130_Plugin.exe"

0004 00001036 Software\Macromedia\FlashPlayerPlugin/PlayerPath 2

0005 00001036 Software\Macromedia\FlashPlayerActiveX/PlayerPath 2

0006 00001036 Software\Macromedia\FlashPlayerPepper/PlayerPath 2

0007 00001036 Software\Macromedia\FlashPlayerPlugin/PlayerPath 2

0008 00001036 Software\Macromedia\FlashPlayerActiveX/PlayerPath 2

0009 00001036 Software\Macromedia\FlashPlayerPepper/PlayerPath 2

0010 00001036 Software\Macromedia\FlashPlayerPlugin/PlayerPath 2

0011 00001036 Software\Macromedia\FlashPlayerActiveX/PlayerPath 2

0012 00001036 Software\Macromedia\FlashPlayerPepper/PlayerPath 2

0013 00001036 Software\Macromedia\FlashPlayerActiveX/PlayerPath 2

0014 00001018

0015 00001037 SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\Adobe Flash Player ActiveX/ 2

0016 00001019

0017 00001020

0018 00001037 Software\Microsoft\Windows\CurrentVersion\RunOnce/FlashPlayerUpdate 2

0019 00001037 Software\Macromedia\FlashPlayerActiveX/ 2

0020 00001037 Software\Macromedia\FlashPlayer/FlashPlayerVersion 2

0021 00001037 Software\Macromedia\FlashPlayer/SwfInstall 2

0022 00001037 Software\Macromedia\FlashPlayerActiveXReleaseType/ 2

0023 00001037 Software\Microsoft\Code Store Database\Distribution Units\{D27CDB6E-AE6D-11CF-96B8-444553540000}/ 2

0024 00001021

0025 00001036 Software\Macromedia\FlashPlayerActiveX/PlayerPath 2

0026 00001036 Software\Macromedia\FlashPlayerPlugin/PlayerPath 2

0027 00001036 Software\Macromedia\FlashPlayerPepper/PlayerPath 2

0028 00001037 Software\Microsoft\Windows\CurrentVersion\Control Panel\Extended Properties\System.ControlPanel.Category/C:\Windows\system32\FlashPlayerCPLApp.cpl 2

0029 00001048

0030 00000020 C:\Windows\system32\FlashPlayerCPLApp.cpl

0031 00001036 Software\Macromedia\FlashPlayerActiveX/PlayerPath 2

0032 00001036 Software\Macromedia\FlashPlayerPlugin/PlayerPath 2

0033 00001036 Software\Macromedia\FlashPlayerPepper/PlayerPath 2

0034 00001037 SOFTWARE\Microsoft\Windows NT\CurrentVersion\Image File Execution Options\\FlashPlayerApp.exe/ 2

0035 00001037 Software\Microsoft\Windows\CurrentVersion\Control Panel\Extended Properties\System.ControlPanel.Category/C:\Windows\system32\FlashPlayerCPLApp.cpl 2

0036 00001036 Software\Macromedia\FlashPlayerActiveX/PlayerPath 2

0037 00001036 Software\Macromedia\FlashPlayerPlugin/PlayerPath 2

0038 00001036 Software\Macromedia\FlashPlayerActiveX/PlayerPath 2

0039 00001036 Software\Macromedia\FlashPlayerPlugin/PlayerPath 2

0040 00001036 Software\Macromedia\FlashPlayerPepper/PlayerPath 2

0041 00001036 Software\Macromedia\FlashPlayerPlugin/PlayerPath 2

0042 00001018

0043 00001036 SOFTWARE\MozillaPlugins\@adobe.com/FlashPlayer/ 2

0044 00001037 SOFTWARE\MozillaPlugins\@adobe.com/FlashPlayer/ 2

0045 00001037 SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\Adobe Flash Player NPAPI/ 2

0046 00001037 SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\Adobe Flash Player Plugin/ 2

0047 00001019

0048 00001020

0049 00001037 Software\Microsoft\Windows\CurrentVersion\RunOnce/FlashPlayerUpdate 2

0050 00001037 Software\Macromedia\FlashPlayerPlugin/ 2

0051 00001037 Software\Macromedia\FlashPlayer/FlashPlayerVersion 2

0052 00001037 Software\Macromedia\FlashPlayer/SwfInstall 2

0053 00001037 Software\Macromedia\FlashPlayerPluginReleaseType/ 2

0054 00001037 SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\Adobe Flash Player Plugin/ 2

0055 00001021

0056 00001036 Software\Macromedia\FlashPlayerActiveX/PlayerPath 2

0057 00001036 Software\Macromedia\FlashPlayerPlugin/PlayerPath 2

0058 00001036 Software\Macromedia\FlashPlayerPepper/PlayerPath 2

0059 00001037 Software\Microsoft\Windows\CurrentVersion\Control Panel\Extended Properties\System.ControlPanel.Category/C:\Windows\system32\FlashPlayerCPLApp.cpl 2

0060 00001048

0061 00000020 C:\Windows\system32\FlashPlayerCPLApp.cpl

0062 00001036 Software\Macromedia\FlashPlayerActiveX/PlayerPath 2

0063 00001036 Software\Macromedia\FlashPlayerPlugin/PlayerPath 2

0064 00001036 Software\Macromedia\FlashPlayerPepper/PlayerPath 2

0065 00001037 SOFTWARE\Microsoft\Windows NT\CurrentVersion\Image File Execution Options\\FlashPlayerApp.exe/ 2

0066 00001037 Software\Microsoft\Windows\CurrentVersion\Control Panel\Extended Properties\System.ControlPanel.Category/C:\Windows\system32\FlashPlayerCPLApp.cpl 2

0067 00001036 Software\Macromedia\FlashPlayerActiveX/PlayerPath 2

0068 00001036 Software\Macromedia\FlashPlayerPlugin/PlayerPath 2

0069 00001036 Software\Macromedia\FlashPlayerActiveX/PlayerPath 2

0070 00001036 Software\Macromedia\FlashPlayerPlugin/PlayerPath 2

0071 00001036 Software\Macromedia\FlashPlayerPepper/PlayerPath 2

0072 00001036 Software\Macromedia\FlashPlayerPepper/PlayerPath 2

0073 00001018

0074 00001037 SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\Adobe Flash Player PPAPI/ 2

0075 00001037 SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\Adobe Flash Player Pepper/ 2

0076 00001019

0077 00001020

0078 00001037 Software\Microsoft\Windows\CurrentVersion\RunOnce/FlashPlayerUpdate 2

0079 00001037 Software\Macromedia\FlashPlayerPepper/ 2

0080 00001037 Software\Macromedia\FlashPlayer/FlashPlayerVersion 2

0081 00001037 Software\Macromedia\FlashPlayer/SwfInstall 2

0082 00001037 Software\Macromedia\FlashPlayerPepperReleaseType/ 2

0083 00001037 SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\Adobe Flash Player Pepper/ 2

0084 00001021

0085 00001036 Software\Macromedia\FlashPlayerActiveX/PlayerPath 2

0086 00001036 Software\Macromedia\FlashPlayerPlugin/PlayerPath 2

0087 00001036 Software\Macromedia\FlashPlayerPepper/PlayerPath 2

0088 00001037 Software\Microsoft\Windows\CurrentVersion\Control Panel\Extended Properties\System.ControlPanel.Category/C:\Windows\system32\FlashPlayerCPLApp.cpl 2

0089 00001048

0090 00000020 C:\Windows\system32\FlashPlayerCPLApp.cpl

0091 00001036 Software\Macromedia\FlashPlayerActiveX/PlayerPath 2

0092 00001036 Software\Macromedia\FlashPlayerPlugin/PlayerPath 2

0093 00001036 Software\Macromedia\FlashPlayerPepper/PlayerPath 2

0094 00001037 SOFTWARE\Microsoft\Windows NT\CurrentVersion\Image File Execution Options\\FlashPlayerApp.exe/ 2

0095 00001037 Software\Microsoft\Windows\CurrentVersion\Control Panel\Extended Properties\System.ControlPanel.Category/C:\Windows\system32\FlashPlayerCPLApp.cpl 2

0096 00001036 Software\Macromedia\FlashPlayerActiveX/PlayerPath 2

0097 00001036 Software\Macromedia\FlashPlayerPlugin/PlayerPath 2

0098 00001036 Software\Macromedia\FlashPlayerActiveX/PlayerPath 2

0099 00001036 Software\Macromedia\FlashPlayerPlugin/PlayerPath 2

0100 00001036 Software\Macromedia\FlashPlayerPepper/PlayerPath 2

0101 00001036 Software\Mozilla\MaintenanceService\extensions/Plugins 2

0102 00001036 Software\Opera Software/Last CommandLine 2

0103 00001036 Software\Opera Software/Last CommandLine 2

0104 00001036 Software\Opera Software/Plugin Path 2

0105 00001036 Software\Opera Software/Plugin Path 2

0106 00001015 C:\Windows\system32\Macromed\Flash\FlashUtil64_27_0_0_130_Plugin.exe 5

0107 00001015 C:\Windows\system32\Macromed\Flash\FlashUtil64_27_0_0_130_Plugin.exe 5

0108 00001037 SOFTWARE\Microsoft\Windows NT\CurrentVersion\Image File Execution Options\\FlashUtil64_27_0_0_130_Plugin.exe/ 2

=X====== M/27.0.0.130 2017-09-22+02-12-13.281 ========

=O====== M/27.0.0.130 2017-09-22+02-19-35.502 ========

0000 00000044

0001 00000045

0002 00001113 C:\Users\Brennan\AppData\Roaming\Macromedia\Flash Player\www.macromedia.com\bin\* 3

0003 00000010 "C:\Windows\system32\Macromed\Temp\{D563C701-2313-4A9C-AC17-600922977649}\InstallFlashPlayer.exe" -install -skipARPEntry -iv 8 -au 2

0004 00001036 Software\Macromedia\FlashPlayerPlugin/PlayerPath 2

0005 00001036 Software\Macromedia\FlashPlayerPlugin/Version 2

0006 00000020 C:\Windows\SysWOW64\FlashPlayerCPLApp.cpl

0007 00001037 SOFTWARE\MozillaPlugins\@adobe.com/FlashPlayer/ 2

0008 00001037 SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\Adobe Flash Player NPAPI/ 2

0009 00001037 SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\Adobe Flash Player Plugin/ 2

0010 00001036 Software\Mozilla\MaintenanceService\extensions/Plugins 2

0011 00001036 Software\Opera Software/Last CommandLine 2

0012 00001036 Software\Opera Software/Last CommandLine 2

0013 00001036 Software\Opera Software/Plugin Path 2

0014 00001036 Software\Opera Software/Plugin Path 2

0015 00001037 SOFTWARE\Microsoft\Windows NT\CurrentVersion\Image File Execution Options\\FlashUtil64_27_0_0_130_Plugin.exe/ 2

0016 00000014

0017 00000015 C:\Windows\system32\Macromed\Flash\FlashUtil64_27_0_0_130_Plugin.exe

0018 00000016 C:\Windows\system32\Macromed\Flash\FlashUtil64_27_0_0_130_Plugin.dll

0019 00000024 C:\Windows\system32\Macromed\Flash\plugin.vch

0020 00000019 C:\Windows\SysWOW64\FlashPlayerCPLApp.cpl

0021 00000012

=X====== M/27.0.0.130 2017-09-22+02-19-36.126 ========

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correct answers 1 Correct Answer

Adobe Employee , Sep 25, 2017 Sep 25, 2017
Thank you for posting the FlashInstall32.log file from the SysWOW64 directory.  The installation is failing due to permissions error on the Flash Player Local Settings Manager file (Control Panel > All Control Panel Items > Flash Player (32-bit)):0021 00001031 C:\Windows\SysWOW64\FlashPlayerCPLApp.cpl:5Please attempt a clean installation of Flash Player:Follow the instructions at https://forums.adobe.com/thread/928315 to completely remove Flash Player from your system.Reboot the systemDownload ...

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Adobe Employee ,
Sep 22, 2017 Sep 22, 2017

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Is that the entire contents of the file, or just an excerpt of it?


We also need to FlashInstall32.log file saved at C:\Windows\SysWOW64\Macromed\Flash directory.  Since this is a 64-bit OS, we need to look at both files.

Upload the entire contents of both files to cloud.acrobat.com/send using the instructions at How to share a document .  Post the link to the uploaded files in your reply.

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New Here ,
Sep 23, 2017 Sep 23, 2017

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That is the entire file. I had completely removed the folder a few attempts prior erasing those logs so a complete history isn't there

Here is the File from C:\WindowsSysWOW64\Macromed\Flash

Shared Files - Acrobat.com

I hadn't touched this folder so a complete history should be there.

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Adobe Employee ,
Sep 25, 2017 Sep 25, 2017

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Thank you for posting the FlashInstall32.log file from the SysWOW64 directory.  The installation is failing due to permissions error on the Flash Player Local Settings Manager file (Control Panel > All Control Panel Items > Flash Player (32-bit)):

0021 00001031 C:\Windows\SysWOW64\FlashPlayerCPLApp.cpl:5

Please attempt a clean installation of Flash Player:

  1. Follow the instructions at https://forums.adobe.com/thread/928315 to completely remove Flash Player from your system.
  2. Reboot the system
  3. Download the latest installer from https://get.adobe.com/flashplayer/otherversions
    1. Select the OS and browser you want to install Flash Player for
  4. Run the installer

If the 'insufficient permissions' error is returned again, there is most likely a file-system, or registry issue with the permissions.  You can try fixing permissions on the individual file. See http://www.thewindowsclub.com/access-denied-error-windows​.  Perform the clean installation instructions again.

If neither of these work, the tech note https://helpx.adobe.com/flash-player/kb/flash-player-windows-registry-permissions.html contains information for fixing the file-system/registry permissions.  Note that by following the instructions on this tech note, you'll manipulating the registry permissions.  Making a back-up of the registry is always recommended prior to modifying the registry.

--

Maria

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New Here ,
Sep 26, 2017 Sep 26, 2017

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It looks it was a lingering file that was causing the permission issue. Cleaning all of these file locations manually allowed me to complete the install.

Thank you for your help Maria!

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Adobe Employee ,
Sep 27, 2017 Sep 27, 2017

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You're welcome.  I'm glad you were able to identify and resolve the issue.

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