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Not able to install FP version 30 using Manage Engine

New Here ,
Aug 13, 2018 Aug 13, 2018

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Hello,

I am not able to install Flash Player version 30 through Manage Engine and i use the following  syntax to install.

"flashplayer30ax_xa_install.exe" -install

The error that i receive is - The extended attributes are inconsistent.

I reached out to the manage engine support team and this is what they say about this :

We have tested the installation of the file using the -install switch and other switches manually, but the software could not be installed silently. That is the reason we have requested you to reach out to application vendor to check on this.

We are installing this on windows 7 64 bit computers with IE 11 on it. The same error pops up wven if i try to install it on chrome or firefox browser.

Can someone please check and advise on this.

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correct answers 1 Correct Answer

Adobe Employee , Aug 13, 2018 Aug 13, 2018
The online installer you are using does not support silent installation.  It is only for UI installation and requires an active internet connection as it downloads and installs Flash Player silently in the background. Sounds like you are attempting to distribute Flash Player within your organization.  If so, you'll need to obtain a distribution license (free for the vast majority of use cases) to distribute Flash Player within your organization.To request a distribution license, go to Adobe Flash Player Distribution | Adobe...

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Adobe Employee ,
Aug 13, 2018 Aug 13, 2018

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The online installer you are using does not support silent installation.  It is only for UI installation and requires an active internet connection as it downloads and installs Flash Player silently in the background.


Sounds like you are attempting to distribute Flash Player within your organization.  If so, you'll need to obtain a distribution license (free for the vast majority of use cases) to distribute Flash Player within your organization.

To request a distribution license, go to Adobe Flash Player Distribution | Adobe

While the vast majority of requests are processed immediately, it can take up to 2-3 business days to process.  The approval email will come from noreply@adobe.com and contain an encrypted PDF file.  Spam filters and/or perimeter email scanners have been known to block the email due to the encrypted PDF file.  Please ensure your email rules are configured to allow the email to be delivered.


If you do not receive the email after 2-3 business days, check your spam/quarantine folders.  If it's not there, private message me the Adobe ID/email address used to request the distribution license (including a link to this discussion topic for reference) and I'll follow-up with the licensing team.

--

Maria

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New Here ,
Aug 13, 2018 Aug 13, 2018

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Awesome. Thanks for the prompt response Maria.

I will apply for the Distribution license and surely contact you in case of any further assistance.

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Adobe Employee ,
Aug 13, 2018 Aug 13, 2018

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You're welcome.

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New Here ,
Aug 13, 2018 Aug 13, 2018

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Can you advise me if this is a new change with version 30 as i was able to install and push flash player through Manage engine using the silent switch without getting any distribution licenses ?

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Adobe Employee ,
Aug 13, 2018 Aug 13, 2018

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There was absolutely no change in Flash Player 30 with regards to the online installers.  Online installer have never supported silent installation.

There has always been a requirement to obtain a distribution license to distribute Flash Player within an organization, however, may orgs attempt to bypass this and find installers posted to unofficial sites (unofficial = any site other than Adobe).

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