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NPAPI .msi download link does not work

New Here ,
Mar 19, 2019 Mar 19, 2019

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When I click on the msi download link nothing happens.  I am able to download PPAPI and the NPAPi .exe but not the .msi. I have tried every browser.

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Adobe Employee ,
Mar 19, 2019 Mar 19, 2019

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Hi,

Thank you for reporting.

Please try refreshing the browser tab after each download.

It should work without having to refresh the browser tab after each download.  I'll escalate to the team responsible for this page.

--

Maria

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New Here ,
Mar 20, 2019 Mar 20, 2019

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The link is still not working

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Adobe Employee ,
Mar 20, 2019 Mar 20, 2019

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Please provide detailed information on what you have tried thus far, including:

  • OS
  • browser
  • geo-location
  • using a VPN (y/n)
  • using a firewall (y/n)


I heard back from the team responsible for the page and they are unable to reproduce the behaviour.  I was only able to reproduce the behaviour when clicking on the download links fairly quickly, one after the other.  I don't doubt that you're experiencing the behaviour, however, since it appears to be sporadic, we need detailed information to investigate further.

Thank you.

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